search

Hubs-Foundation / hubs

Duck-themed multi-user virtual spaces in WebVR. Built with A-Frame.
https://hubsfoundation.org
Mozilla Public License 2.0
2.13k stars 1.41k forks source link

Debugging users isssue in hubs cloud #4563

Open pattersonbl2 opened 3 years ago

pattersonbl2 commented 3 years ago

Creating a better admin expierence with debugging users issues and simplify troubleshoooting.

Suggestions have been outline here: https://github.com/mozilla/hubs/discussions/4533

┆Issue is synchronized with this Jira Task

rawnsley commented 3 years ago

Here's a great example from Discord. Without some sort of auto-magic log collection I'm not sure how you could proceed with this one:

Hi, we have a 5x c5.xl instances running in Ireland and we had people try to connect from over the world (eg. Singapoure, Dubai, Germany, Italy, Us, Chile ....) Everyone used FireFox only: About half the people had issues to eigther connect at all, audio problems, assets not loading or dropping connections. Is that expected? are there other ways to make the experience work with more like 90+% of people isntad of half the people?

rawnsley commented 3 years ago

Here's another example help request:

Tried to get my class of 31 to login to hubs, but many could not. I was running two rooms on two separate computers...kids had chrome books. Many just stuck in the boot up mode with the blue circle spinning. Any ideas to make this work..I was using the digital narrative room...was that the problem or the chromebooks.

We can't help this user without logs and we can't ask a classroom full of kids to open the developer console.

LodewijkIVX commented 1 year ago

My opemed pages seem to scroll down inmiddiatly when openend