Description
I enter a Mozilla Hubs room (either on myhubs or on Mozilla Hubs Community Edition hosted by VirtualLink) with an Apple iPad device (tested on iPad Pro 11", fourth generation - model MNXF3TY/A and on iPad 10" of the same generation).
Up to the menu for selecting the type of room entry, everything works perfectly and the room is displayed correctly. After a few moments after entering the room (it may be immediately or after a few minutes) the room lights switch off and the illumination is completely lost. In the attached short video, starting at the 1m/25s moment, I tried to make a screenshot of the state, but you can see the scene that becomes dark from normal illumination after having saved the screenshot.
To Reproduce
Steps to reproduce the behavior:
Enter in a room or create one
Click on 'Join to room' (or "Unisciti alla stanza" in the Italian version)
Accept the microphone usage
Visit the room.
Make a screenshot with your iPad or wait until the room becomes dark.
Suddenly the room will become dark.
Expected behavior
I expect to have a normal tour and usage of the room.
Screenshots
In the attached area, you can see normal screenshots from a Chrome browser version, an Android phone instance of Mozilla Hubs room, and the dark version of the iPad instance. To understand better, I attached a video where the problem starts at 1m 23s.
Hardware
Device: iPad 11" - fourth generation
OS: 17.4.1
Browser: Safari, Chrome
Additional context
It was ok in the previous versions of Mozilla Hubs (beginning of April).
We discovered this issue last week (May 20th - May 24th).
Description I enter a Mozilla Hubs room (either on myhubs or on Mozilla Hubs Community Edition hosted by VirtualLink) with an Apple iPad device (tested on iPad Pro 11", fourth generation - model MNXF3TY/A and on iPad 10" of the same generation). Up to the menu for selecting the type of room entry, everything works perfectly and the room is displayed correctly. After a few moments after entering the room (it may be immediately or after a few minutes) the room lights switch off and the illumination is completely lost. In the attached short video, starting at the 1m/25s moment, I tried to make a screenshot of the state, but you can see the scene that becomes dark from normal illumination after having saved the screenshot.
To Reproduce Steps to reproduce the behavior:
Expected behavior I expect to have a normal tour and usage of the room.
Screenshots In the attached area, you can see normal screenshots from a Chrome browser version, an Android phone instance of Mozilla Hubs room, and the dark version of the iPad instance. To understand better, I attached a video where the problem starts at 1m 23s.
Hardware
Additional context It was ok in the previous versions of Mozilla Hubs (beginning of April). We discovered this issue last week (May 20th - May 24th).
Screenshots
From an Android Phone (Pixel 7)
From Mac OS X (Ventura) Chrome Browser
From iPad
Short video https://github.com/mozilla/hubs/assets/22775124/fb8ba302-25ad-4d04-99fe-346a29342363
Best regards, Marco