Closed kozbo closed 6 years ago
The earlier version of the HCA tool did not configure timeout correctly. I would recommend upgrading the HCA package (pip install --upgrade hca) and trying again.
Also, #101 would help out a lot here.
This may be fixed. End user issue was narrowed down to show that their network was the issue. closing
Dear human cell atlas members,
I’m currently trying to download raw single-cell data from Melanoma Infiltration of stroll and immune Cells. https://preview.data.humancellatlas.org
The download is very slow (less than 800 cells downloaded since 4 days….) and seems to be blocked now.
Do you have any idea why? Can I have acess to these data via another download method?
Thank you very much fo your help
Thank you very much for your answer. 1- Mac OS High Sierra (10.13.4) 2- My network speed is high but I’m below a proxy (Insitut Curie). Maybe it can explain the issue. 3- hca 3.4.6 (CPython 2.7.13 Darwin-17.5.0-x86_64-i386-64bit)
Thank you for the details. We previously observed a related problem of 'normal' download speeds (50Mbps-150Mbps) for some time, but then at some point reduced down to ~100kbps for many hours indicating a timeout configuration problem.
Can you tell us whether you see this behavior, or whether you are observing constant low download speeds from the start of running the download script?
I have tried with virtualenv but unfortunately, it doesn’t change anything… I have only downloaded 1328 files among 6400 in 1 week… Do you have another solution?