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HCA Data Coordination Platform community content
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Zendesk Triage SOP #72

Closed kozbo closed 5 years ago

kozbo commented 5 years ago

RFC describing how we will handle zendesk support tickets

kozbo commented 5 years ago

@lauraclarke I think I have resolved all the comments now. Will you accept it now? I can't seem to resolve it.

kozbo commented 5 years ago

@lauraclarke bump, I think I have addressed your comments. Are you willing to close out your review now?

kozbo commented 5 years ago

@brianraymor are you satisfied with my changes and ready to mark this reviewed? Ready for oversight?

kozbo commented 5 years ago

This RFC has been rejected. The implementation requires that we put a full time person (or 2 people) in place, and there isn't the need for that level of staffing yet. The data operations team has taken on the role of triaging issues. Recommend that we rewrite with the process described, but scale back to current staff.