Fonts in existing files corrupted post upgrade to 16.28 Powerpoint on Mac

[Kapsbajaj]

Updated Office on Mac over the weekend and found all existing files having multiple cases of Fonts corrupted where IBM Plex Sans is used. Tried with multiple existing files. Powerpoint version is 16.28 (19081202) and Mac version is 10.14.6

[mjabbink]

we are having similar reports come in with Keynote and PPT users as well. @BoldMonday can you guys investigate this. Several people have pinged me on Plex not longer working well (layered and strangely spaced) or crashing their keynote constantly.

in some cases this was the specs: MacBook Pro (15-inch, 2017) MacOS 10.14.6 Keynote v9.1 (6369) IBM Plex Mono v2.00 IBM Plex Sans v2.0 IBM Plex Sans Condensed v1.1 IBM Plex Serif v2.1

In others: Brand new MacBook pro 15 inch laptop: Latest version of PPT

Plex layered and spaced way out in the menu and in use inside PPT.

[sethjohnsonIBM]

Similar but slightly different — InDesign CC no longer recognizes the "older versions" that have been installed for a while. Certain glyphs in Keynote (Totem Rebus, for example) now show a question mark.

InDesign CC:

Title slide in Keynote with missing Totem Rebus:

[mjabbink]

@seth the totem has been removed and having old versions of the font is not great practice with any font. I recommend removing all older versions. Opening those files should be fine as it should still find Plex. All the naming is the same hence issues. Font names do not have version in them.

We removed IBM logo and rebus for legal issues since it’s an open source typeface.

[mjabbink]

@Kapsbajaj Please check to see if you have multiple versions of Plex installed, This can can serious problems as you describe.

We’re looking into the problem to see if Plex is the source of the problem.

[mjabbink]

remember all. IBM CIO pushes an install and should delete old files but there may have been an issue with that deployment as well. We’ll be looking into that as well.

[mjabbink]

@Kapsbajaj I’m running PPT v16.27 and have no issues. Is your update a later version?

[GilesNorman]

I'm getting font corruption issues, too, exactly as described with scrambled characters (e.g. "ABC" becomes "xyz") and slightly random spacing, including some character overlays.

I'm running PPT 16.28 (just installed) on macOS 10.14.6

Example attached

[asabilia]

For all of us who had to sign up for GitHub just to weigh in on this string - is there a simple solution to fix this? I can't open up any PPTs, they all appear in gibberish.

[GilesNorman]

I called the IBM Mac Support desk with a font issue and they resolved it for me via remote takeover in about 10 minutes.

[mjabbink]

Sounds like it’s not font corruption if IBM MAC support resolved the issue. We are still exploring if plex has issues

[sethjohnsonIBM]

I suspect it’s a CIO issue. Many of my teammates have files (mostly Keynote) that look great on their laptops but are wonky on mine. My teammates aren’t the best at staying up to date with stuff on the Mac@IBM app.

I am good at frequently updating my system via the Mac@IBM app, and I started noticing problems late last week when I ran a standard Mac@IBM update.

--s. Seth Johnson · Design Advocate and Program Director, IBM Designer Practices & Community · sethjohnson@us.ibm.com · @sethrrr

On Aug 20, 2019, at 6:51 PM, Mike Abbink notifications@github.com wrote:

Sounds like it’s not font corruption if IBM MAC support resolved the issue. We are still exploring if plex has issues

— You are receiving this because you commented. Reply to this email directly, view it on GitHub, or mute the thread.

[Guarrdon]

I experienced the same problems with the fonts looking corrupted. I manually updated to the latest Font release from this GitHub page on my mac and then completely relaunched PowerPoint (not just close the deck...had to exit the program completely). Then it was resolved.

[krcloyd]

I am using Powerpoint 16.27 and having the same issue.

[seth]

EWRONGSETH

On Thu, Aug 22, 2019 at 22:44 krcloyd notifications@github.com wrote:

I am using Powerpoint 16.27 and having the same issue.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/IBM/plex/issues/269?email_source=notifications&email_token=AAAAMU67LF6VMNOAO3PLXZTQF33D7A5CNFSM4IMRQHPKYY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOD46KZUA#issuecomment-524070096, or mute the thread https://github.com/notifications/unsubscribe-auth/AAAAMUYMDSIJ5INFD342KMLQF33D7ANCNFSM4IMRQHPA .

-- Seth Falcon | @sfalcon | http://www.userprimary.net/

[mjabbink]

In most cases we’re finding double install of Plex. Please make sure you only have have one version of Plex and course the latest

[kennethhartmann]

Updated Office on Mac over the weekend and found all existing files having multiple cases of Fonts corrupted where IBM Plex Sans is used. Tried with multiple existing files. Powerpoint version is 16.28 (19081202) and Mac version is 10.14.6

Hi @Kapsbajaj, @krcloyd, @sethjohnsonIBM, @GilesNorman, @asabilia,

Summary of issue: Issue arises when new fonts are installed while user has running an application that uses the previous versions of the fonts as they are loaded in application cached memory. When user reloads the file or opens a new file while the application is running, the text appears like gibberish.

Solution: Quit and restart the application. Additional troubleshooting includes restarting the machine or manually clearing the font cache. Those experiencing font issues with adobe products, this article outlines some great troubleshooting steps: https://helpx.adobe.com/x-productkb/global/troubleshoot-fonts-mac-os-x.html

[kennethhartmann]

Similar but slightly different — InDesign CC no longer recognizes the "older versions" that have been installed for a while. Certain glyphs in Keynote (Totem Rebus, for example) now show a question mark.

InDesign CC:

Title slide in Keynote with missing Totem Rebus:

Similar but slightly different — InDesign CC no longer recognizes the "older versions" that have been installed for a while. Certain glyphs in Keynote (Totem Rebus, for example) now show a question mark.

InDesign CC:

Title slide in Keynote with missing Totem Rebus:

Hi @sethjohnsonIBM, regarding InDesign and IBM Ples Sans (OTF) no longer recognized,

Summary of issue: Issue arises when Adobe InDesign file using IBM Plex OTF no longer recognizes IBM Plex v1.4.1. and user receives notification of the missing OTF files.

Note: In this scenario all v1.4.1 OTF fonts are replaced by TTF and InDesign file indicates OpenType properties are not applicable.

Solution: If OpenType PS is required, remove IBM Plex TTF files and download and install IBM Plex v2.0 OpenType OTF here: https://github.com/IBM/plex/releases/download/v2.0.0/OpenType.zip

[twardoch]

macOS, Adobe apps and Microsoft apps on macOS cache some info about the fonts' script coverage and other details.

Weird character replacement as shown in this thread happens sometimes if you replace fonts with same-named versions that have different glyph ordering and different Unicode coverage.

Cleaning font caches and OS restart fixes the problem — this can be done with https://www.jamapi.com/products/fontnuke/

[mjabbink]

@BoldMonday Worth investigating. It seems to be a Microsoft issue and/or a font conflicts but should double check to be certain.

[BoldMonday]

I think it is clear this is a caching issue with macOS when installed fonts are being updated.

[vpicone]

Hey, we're going back and closing stale issues. Please feel free to reach out if you think this was closed in error!