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IBMDataScience / DSx-Desktop

IBM Data Science Experience Desktop was built for those who want to download and play locally. Analyze, learn, and build with the tools you love, right on your desktop.
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DSX desktop hanging and never installing Notebooks or R studio #15

Closed rsickinger closed 7 years ago

rsickinger commented 7 years ago

DSX desktop hanging and never installing Notebooks or R studio. It just hangs at 0 % . I let it go for 30 mins or so and no progress . Any suggestions

Debbani commented 7 years ago

@rsickinger What OS are you on? Please can you attach your log file so that we can diagnose the issue that you're running into.

rsickinger commented 7 years ago

Hi,

I am on WIndows 7 . I originally installed last week and it looked like everything installed OK. After install I turned off my computer and didn't use it. I tried to use it a couple of times after that and it kept asking me to install Notebooks and R studio again and it would never download. I un-installed everything and tied re-installing yesterday. Still no download. I've attached two logs. The initial log is desktop2. And the new log is just desktop.

(See attached file: dsx-desktop.log)(See attached file: dsx-desktop2.log)

THanks, Bob

Bob Sickinger
Technical Specialist
Analytics, IBM US,
Financial Services Market East

Phone: 401-524-5496
E-mail: rsickinger@us.ibm.com

From: Debbani notifications@github.com To: IBMDataScience/DSx-Desktop DSx-Desktop@noreply.github.com Cc: rsickinger rsickinger@us.ibm.com, Mention mention@noreply.github.com Date: 06/06/2017 03:34 AM Subject: Re: [IBMDataScience/DSx-Desktop] DSX desktop hanging and never installing Notebooks or R studio (#15)

@rsickinger What OS are you on? Please can you attach your log file so that we can diagnose the issue that you're running into.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or mute the thread.

nmarkey10 commented 7 years ago

@rsickinger It looks like one of two things is happening, causing the same issue. Either the path to the Docker Toolbox.exe isn't being stored in your path environment variable or our app is losing track of where it's at. Our install procedure was overhauled recently which spawned this bug. I have added a fix for a related error but it isn't out in the latest build yet. The newer version will be out within the week. You should be able to uninstall and reinstall if you have "Docker Toolbox" installed, and the path to the exe is inside your path environment variable. This can be checked by running "echo %PATH%" inside of a command prompt.

rsickinger commented 7 years ago

I uninstalled all components , deleted all folders and reinstalled and it is working now.

Thanks, Bob

Sent from my iPhone

On Jun 6, 2017, at 4:47 PM, nmarkey10 notifications@github.com wrote:

@rsickinger It looks like one of two things is happening, causing the same issue. Either the path to the Docker Toolbox.exe isn't being stored in your path environment variable or our app is losing track of where it's at. Our install procedure was overhauled recently which spawned this bug. I have added a fix for a related error but it isn't out in the latest build yet. The newer version will be out within the week. You should be able to uninstall and reinstall if you have "Docker Toolbox" installed, and the path to the exe is inside your path environment variable. This can be checked by running "echo %PATH%" inside of a command prompt.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or mute the thread.

nmarkey10 commented 7 years ago

@rsickinger awesome! Glad to hear it. Sounds like it's related to what I suspected. Thank you for reporting back!

Debbani commented 7 years ago

@rsickinger Closing this issue, please reopen if your problem persists.

iAmLipun commented 6 years ago

It's falling to install IBM DSX Desktop as I have installed docker( Version: 18.06.0-ce).but still facing some issue with installing.

tried steps::- I had pulled the hello-world service from docker.

PS C:\Users\radia> docker pull hello-world
Using default tag: latest
latest: Pulling from library/hello-world
e46172273a4e: Pull complete
c012fa86f9e5: Pull complete
966bb4253d0f: Pull complete
4116cac73a40: Pull complete
Digest: sha256:4b8ff392a12ed9ea17784bd3c9a8b1fa3299cac44aca35a85c90c5e3c7afacdc
Status: Downloaded newer image for hello-world:latest

Also, I had set the environment variable as HTTP_PROXY:- "http://username:password@proxy:port/

but facing some issue with restart service...

PS C:\Users\radia> Restart-Service docker Restart-Service : Service 'Docker Engine (docker)' cannot be stopped due to the following error: Cannot open docker service on computer '.'. At line:1 char:1

Error Logs:-

Error Log Did not finish pulling hybridcloudibm/dsx-desktop:ana27spark [2018-08-12 20:42:38:0795] [debug] -- dockerDaemonReady: Docker Daemon is running. [2018-08-12 20:42:38:0795] [debug] << dockerDaemonReady: dockerConfirm(true) [2018-08-12 20:42:38:0800] [info] Starting docker... [2018-08-12 20:42:39:0553] [info] Docker started [2018-08-12 20:42:39:0571] [info] No current hybridcloud image for DSX Desktop [2018-08-12 20:42:39:0572] [info] Starting to pull hybridcloudibm/dsx-desktop:core [2018-08-12 20:42:39:0574] [info] No current hybridcloud image for Anaconda + Spark (Python 2.7, Scala, R) [2018-08-12 20:42:39:0574] [info] Starting to pull hybridcloudibm/dsx-desktop:ana27spark [2018-08-12 20:42:46:0784] [error] Stopped pulling hybridcloudibm/dsx-desktop:core with error: image operating system "linux" cannot be used on this platform [2018-08-12 20:42:46:0836] [info] Did not finish pulling hybridcloudibm/dsx-desktop:ana27spa

jerry1100 commented 6 years ago

^Answered in https://github.com/IBMDataScience/DSx-Desktop/issues/76#issuecomment-414554957.

@iAmLipun please avoid posting on closed issues.