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IBMDataScience / DSx-Desktop

IBM Data Science Experience Desktop was built for those who want to download and play locally. Analyze, learn, and build with the tools you love, right on your desktop.
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Downloading does not start on MacOS #3

Closed jiayilei-ibm closed 7 years ago

jiayilei-ibm commented 7 years ago

On MacOS(10.12.1), I am trying to download RStudio and Jupyter Notebooks, which in total has 9.99 GB. But I waited the downloading for a whole day, it did not progress a single percentage. My Internet is working normally. And this happens in two completely different networks(workplace and home). Any ideas?

Debbani commented 7 years ago

@jiayilei-ibm What version of DSX Desktop do you have installed? Also, please can you attach your log file (dsx-desktop.log) so that it'll help us diagnose the issue. The log file is located in: /Users/username/Library/Application Support/ibm-dsx-desktop/Logs

jiayilei-ibm commented 7 years ago

@Debbani DSX Desktop version: 1.01.00(04/02/17)

dsx-desktop.log.zip

Debbani commented 7 years ago

@jiayilei-ibm Thank you for attaching your log file. What version of the Docker tool-box do you have installed? You may have an older version of the toolbox installed. Will you be able to upgrade to the latest version of Docker toolbox or to even upgrade to Docker for Mac. instead? If you're not using Docker toolbox for any other programs, and can uninstall this, then you can simply relaunch DSX Desktop which will install Docker for Mac for your convenience.

Additionally, please can you download the latest version of DSX Desktop - 1.01.02 (04/11/17) from http://datascience.ibm.com/desktop

jiayilei-ibm commented 7 years ago

@Debbani Newer version can start downloading, but will stuck at 10%. Upgrading docker fixes it. Now I can finally start DSX Desktop. Thanks for your help!

Debbani commented 7 years ago

@jiayilei-ibm Glad it worked for you :) Closing this issue.