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IBMDecisionOptimization / Decision-Optimization-with-CPLEX-samples

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CPLEX Mac installer fails in Big Sur! #4

Closed hessamolya closed 3 years ago

hessamolya commented 3 years ago

The Mac CPLEX installer just creates a log file. Is there any way to resolve the issue? Someone else asked this question here:

https://www.ibm.com/mysupport/s/question/0D53p00008IulS3/macos-installer-vor-cplex-2010-not-working

Here is a part of the log file.

Installation: Unsuccessful.

0 Successes 0 Warnings 0 NonFatalErrors 1 FatalErrors

Action Notes:

None

Install Log Detail:

Product Installer:
Status: FATAL ERROR Additional Notes: FATAL ERROR - The installer has failed due to an unhandled exception java.awt.IllegalComponentStateException: The frame is decorated

vlkong commented 3 years ago

Hi,

It looks like the installer has issues with MacOS darkmode, and that if you first switch to lightmode, it works. https://community.ibm.com/community/user/datascience/communities/community-home/digestviewer/viewthread?MessageKey=1e453851-3c50-4c72-83a9-8c7f05df8810&CommunityKey=ab7de0fd-6f43-47a9-8261-33578a231bb7&tab=digestviewer#bm1e453851-3c50-4c72-83a9-8c7f05df8810

Can you please give this a try ?

Thanks

vlkong commented 3 years ago

Closing issue as there is no news