Create a sample : CB on-prem version

[mtg1986]

1.When a user clicks on create a sample in the on-prem version there is an error.

This is what the customer reported to me. How can we test this by ourself and fix it? Do we need then to release a new version for the customer?

They tested on Surface Hub.

[corradocavalli]

I am investigating, do you know what the error says?

[mtg1986]

Sorry do not know, customer just reported this during the phone call today. I assume it is a panda… I

[corradocavalli]

@gsantopaolo I have investigated the issue and i reached this point. 1-The sample is properly copied (as far as API call returns no error) 2-When CB tries to load that project, since it is new it has to download the missing files, so it invokes OnPremiseService.DownloadBlobAsync(), and request to server is issued, then the queue task gets processed but the task never reaches the ReadyOnServer status and so CB hungs on "loading please wait..." status. Don't know if this is a client or server issue, but since ADService is shared with DE i presume is server side.

[agorog]

After installing the actual services on Azure OnPrem we have the following situation: Create project from template or sample. New project is created, project opens, all tiles and background ink is here, however all ink on sticky are not shown and images are shown emtpy. Tested with 51

[gsantopaolo]

solved when pointing cb on premise to the small demo server on azure. Please test and close

[mtg1986]

@agorog : Can you provide me the latest on-prem package so I can sideload and test?

[mtg1986]

Tested it with 2.0.57 I got fram Andi. I do not know if it is pointing to the small demo server on azure. @agorog : Is the version 2.0.57 pointing to the right server?

When I try with the version I have, I get this error:

[corradocavalli]

Don't know what build you're using, everything is fine here using DEBUG ON_PREMISE config.

[agorog]

It is the correct build. Checking the server, the 4 services were not running. Started them and after that could create new project from template correctly, but creating project from sample generates the error as in mg's screenshot. @gsantopaolo: Do you know why the service where not running, the services have no recovery.failure Properties defined, so not shure if they crashed.

[agorog]

Only one template and one sample is shown, but in t_project we have 4 template and 3 sample projects. Maybe here we have corrupt data, for example trying to open project 92 / 6j5ja it does not work.

[agorog]