The main difference in the message would be quick replies, which are not in WA templates and included in the message text. For multi-channel deployment (WA + others), Laurie suggested to have them in the text for all channels so that user experience is consistent. For cases like China where there is only one channel and it's not WA, we could have responses as quick replies
Flow templates were authored always adding in whatsapp templates. They should be rewritten so that the WA template is optional
The main difference in the message would be quick replies, which are not in WA templates and included in the message text. For multi-channel deployment (WA + others), Laurie suggested to have them in the text for all channels so that user experience is consistent. For cases like China where there is only one channel and it's not WA, we could have responses as quick replies