IDEMSInternational / parenttext-china

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Some messages are not sent #46

Closed fagiothree closed 7 months ago

fagiothree commented 8 months ago

From testing the flows It looks like messages are not received by the user if there are more than 3 in a row (without user interaction)

fagiothree commented 8 months ago

To prevent this in modules, added a "NEXT" button after the introduction and importance blocks https://docs.google.com/spreadsheets/d/1CoYl7lpd6w2xdZzE-Crt-pZT9M5dTHYFm9sWEcX5QAs/edit#gid=1072107315

fagiothree commented 8 months ago

Zuyi: We did not experience this issue during testing. Please see attached two examples (know_role and ipv_listen) from yesterday where the chatbot sent more than 3 messages before quiz.
Wenhao just checked the WeChat guidelines and the maximum number of message in a row without user interaction should be 5 instead of 3... We are not sure why you only had 3, Wenhao is investigating. However, Wenhao agrees with you on adding extra ‘NEXT’ buttons (like what you already did not the ipv_listen module, attached) because 1) in case users experience the same issue as you did, 2) when we have sent 5 messages in a row (doesn’t have to be within one day) and users forget to reply, we won’t be able to message them again until 48 hours later – adding extra NEXT buttons will allow us more chances to re-initiate the conversation.

fagiothree commented 8 months ago

Need to check if there are any other places where the NEXT button should be added. Maybe @edmoss345 could support with this, identifying issues while testing

fagiothree commented 7 months ago

buttons added based on feedback received from testing by the China team