Scope and applicability of the techniques described in the 'Managing Identity in Customer Service Operations' article

IDPros / bok

This is a public comment environment for the IDPro body of knowledge.

70 stars 26 forks source link

Scope and applicability of the techniques described in the 'Managing Identity in Customer Service Operations' article #37

Open iglazer opened 3 years ago

iglazer commented 3 years ago

is this strictly for end-customer CS scenarios? Can these techniques be applied to internal-CS scenarios and if so to what extent? The document primarily seems to focus on external CS scenarios but there are definitely hints of internal use cases too. That needs to be clarified and differentiated where required.