Trails of Cold Steel III - crash/freeze when fishing with MSAA

[kalenjohnson]

Checklist [README]

• [X] Device is not undervolted nor overclocked
• [X] Device is using the latest drivers
• [X] Game is not cracked, modded and use the latest patch

Game / Application [Required]

The Legend of Heroes: Trails of Cold Steel III

Game Platform [Required]

• [X] Steam
• [ ] Origin
• [ ] Microsoft Store
• [ ] GOG Galaxy
• [ ] Ubisoft Connect
• [ ] Battle.net
• [ ] Epic Games
• [ ] Bethesda.net
• [ ] Rockstar Games Launcher
• [ ] EA app
• [ ] Other (please specify)

Other game platform

No response

Processor / Processor Number [Required]

i7-1165G7

GPU Driver Version [Required]

• [ ] 30.0.101.1121 (latest)
• [X] 30.0.101.1069
• [ ] 30.0.100.9955
• [ ] 30.0.100.9894
• [ ] 30.0.100.9864
• [ ] 30.0.100.9862
• [ ] 30.0.100.9805
• [ ] 30.0.100.9684
• [ ] 30.0.100.9667
• [ ] 27.20.100.9616
• [X] 27.20.100.9466
• [ ] 27.20.100.9316
• [ ] 27.20.100.9313
• [ ] 27.20.100.9168
• [ ] 27.20.100.9128

Rendering API [Required]

• [ ] Vulkan
• [ ] OpenGL
• [ ] DirectX12
• [X] DirectX11
• [ ] DirectX10
• [ ] DirectX9

Windows Build Number [Required]

• [ ] Windows 11
• [ ] Windows 10 21H2 (November 2021 Update)
• [X] Windows 10 21H1 (May 2021 Update)
• [ ] Windows 10 20H2 (October 2020 Update)
• [ ] Windows 10 20H1 (May 2020 Update)
• [ ] Windows 10 19H2 (November 2019 Update)
• [ ] Windows 10 19H1 (May 2019 Update)
• [ ] Other (Please specify)

Other Windows build number

No response

Intel System Support Utility report

ssu.txt

Description and steps to reproduce [Required]

Game freezes/crashes when fishing in game and with MSAA turned on. 2x/4x/8x all result in a crash. Switching MSAA off or to FXAA allow the fishing game to finish. When fishing, as soon as you hook a fish, the game window freezes. Audio and inputs continue to work for 30-60 seconds before the game fully crashes with this error:

Game graphic quality [Required]

• [X] Low
• [X] Medium
• [X] High
• [X] Ultra

Game resolution [Required]

1280x720

Game VSync [Required]

On

Game display mode [Required]

• [X] Fullscreen
• [ ] Windowed
• [ ] Borderless Windowed

Detailed game settings [Required]

Device / Platform name

No response

Crash dumps [Required]

https://drive.google.com/file/d/1khcCBHodtSh-VlsFBGD9RlwnUFnZuuJD/view?usp=sharing

Save game

No response

Game custom logs

No response

[EstebanIntel]

Hi @kalenjohnson

Can you provide a save game that get us to the fishing part?

[kalenjohnson]

Save games go in %USERPROFILE%\Saved Games\FALCOM\ed8_psv3

There are 3 saves, the 3rd should be right in front of a fishing spot

ed8_psv3.zip

[EstebanIntel]

Hi @kalenjohnson

Just wanted to let you know that this issue has been marked as “future” in our internal bug tracking tool. This means that the issue will not be worked on for the time been, as the development team has limited resources and tries to focus first on the issues affecting the most users. This game has gotten less than 200 peak users in the last six months, making any issue specific to this game low priority to fix. If in the future our development team has the resources available to come back to this issue, it may be fixed. However, we cannot commit to any timeframe for this.

[EstebanIntel]

Hi @kalenjohnson, unfortunately, due to the development team limited resources and needing to work on other higher priority game issues, this issue won't be fixed.