Deus Ex - Mankind Divided [STEAM] Startup Crash

[shinra358]

Checklist [README]

• [X] Device is not undervolted nor overclocked
• [X] Device is using the latest drivers
• [X] Game is not cracked, modded and use the latest patch

Game / Application [Required]

DXMD.exe

Game Platform [Required]

• [X] Steam
• [ ] Origin
• [ ] Microsoft Store
• [ ] GOG Galaxy
• [ ] Ubisoft Connect
• [ ] Battle.net
• [ ] Epic Games
• [ ] Bethesda.net
• [ ] Rockstar Games Launcher
• [ ] EA app
• [ ] Other (please specify)

Other game platform

No response

Processor / Processor Number [Required]

i7-1195g7

GPU Driver Version [Required]

• [X] 30.0.101.1660 (latest)
• [X] 30.0.101.1631
• [X] 30.0.101.1404
• [X] 30.0.101.1340
• [X] 30.0.101.1191
• [ ] 30.0.101.1121
• [ ] 30.0.101.1069
• [ ] 30.0.100.9955
• [ ] 30.0.100.9894
• [ ] 30.0.100.9864
• [ ] 30.0.100.9862
• [ ] 30.0.100.9805
• [ ] 30.0.100.9684
• [ ] 30.0.100.9667
• [ ] 27.20.100.9616
• [ ] 27.20.100.9466
• [ ] 27.20.100.9316

Rendering API [Required]

• [ ] Vulkan
• [ ] OpenGL
• [ ] DirectX12
• [X] DirectX11
• [ ] DirectX10
• [X] DirectX9

Windows Build Number [Required]

• [ ] Windows 11
• [X] Windows 10 21H2 (November 2021 Update)
• [ ] Windows 10 21H1 (May 2021 Update)
• [ ] Windows 10 20H2 (October 2020 Update)
• [ ] Windows 10 20H1 (May 2020 Update)
• [ ] Windows 10 19H2 (November 2019 Update)
• [ ] Windows 10 19H1 (May 2019 Update)
• [ ] Other (Please specify)

Other Windows build number

No response

Intel System Support Utility report

Report Date: Saturday, 09 April 2022 Report Time [hh:mm:ss]: 05:49:01 PM Operating System: Microsoft Windows 10 Home 10.0.19044 IGCC Version: 1.100.3407.0 Language: en-US Physical Memory: 15.78 GB Current Resolution: 1280x720

Processor: 11th Gen Intel(R) Core(TM) i7-1195G7 @ 2.90GHz Processor Speed: 2918 MHz GFX Driver Name: Intel® Iris® Xᵉ Graphics Shader Version: 5.1 OpenCL* Version: 3.0

• Microsoft DirectX Runtime Version: 12 Hardware-Supported Version: 12 Vendor ID: 8086 Device ID: 9A49 Device Revision: 03 GFX Driver Version: 30.0.101.1660 Dedicated RAM: 4 GB Shared RAM: 8 GB Max Supported Displays: 4 GFX Vulcan: 1.3.205 GFX GOP: 17.0.1070

• Devices connected to the Graphics Accelerator *

Active Displays: 2

• Digital Display 1 *

Display Name: Optoma 1080P Display Type: Digital Serial Number: Q7G9AAAAAC
DDC2 Protocol: Supported Gamma: 2.2 Connector Type: DisplayPort

Maximum Image Size Horizontal - 0 inches Vertical - 0 inches

Supported Modes 640 x 480 (60p Hz) 640 x 480 (67p Hz) 640 x 480 (72p Hz) 640 x 480 (75p Hz) 720 x 400 (70p Hz) 720 x 480 (60p Hz) 720 x 480 (60i Hz) 720 x 576 (50p Hz) 720 x 576 (50i Hz) 800 x 600 (56p Hz) 800 x 600 (60p Hz) 800 x 600 (72p Hz) 800 x 600 (75p Hz) 832 x 624 (75p Hz) 1024 x 768 (60p Hz) 1024 x 768 (70p Hz) 1024 x 768 (75p Hz) 1024 x 768 (120p Hz) 1152 x 870 (75p Hz) 1280 x 720 (50p Hz) 1280 x 720 (60p Hz) 1280 x 720 (120p Hz) 1280 x 800 (60p Hz) 1280 x 1024 (60p Hz) 1280 x 1024 (75p Hz) 1366 x 768 (60p Hz) 1400 x 1050 (60p Hz) 1440 x 900 (60p Hz) 1600 x 1200 (60p Hz) 1920 x 1080 (24p Hz) 1920 x 1080 (30p Hz) 1920 x 1080 (50i Hz) 1920 x 1080 (50p Hz) 1920 x 1080 (60p Hz) 1920 x 1080 (60i Hz)

Power Management Support

Raw EDID: 00 FF FF FF FF FF FF 00 3E 8D 0A 7A 03 03 00 00 1D 1E 01 03 80 00 00 78 0A 94 FF A0 5C 55 8A 24 16 50 5E BF EF 80 81 C0 81 00 81 80 90 40 A9 40 95 00 81 FC 61 7C 02 3A 80 18 71 38 2D 40 58 2C 45 00 00 00 00 00 00 1E 00 00 00 FF 00 51 37 47 39 41 41 41 41 41 43 0A 20 20 00 00 00 FC 00 4F 70 74 6F 6D 61 20 31 30 38 30 50 0A 00 00 00 FD 00 18 79 0F 66 11 00 0A 20 20 20 20 20 20 01 49

02 03 25 F2 4D 01 03 04 05 07 90 12 13 14 16 9F 20 22 23 09 07 01 83 09 00 00 6A 03 0C 00 10 00 38 28 20 80 00 02 3A 80 18 71 38 2D 40 58 2C 45 00 00 00 00 00 00 1E 66 21 56 AA 51 00 1E 30 46 8F 33 00 00 00 00 00 00 1E 01 1D 00 72 51 D0 1E 20 6E 28 55 00 00 00 00 00 00 1E 01 1D 80 D0 72 1C 16 20 10 2C 25 80 00 00 00 00 00 9E 8C 0A D0 8A 20 E0 2D 10 10 3E 96 00 00 00 00 00 00 18 8B

• Digital Display 2 *

Display Name: Built-In Display Display Type: Digital Serial Number: - DDC2 Protocol: Supported Gamma: 2.2 Connector Type: Built-In Display

Maximum Image Size Horizontal - 2.76 inches Vertical - 4.72 inches

Supported Modes 720 x 1280 (60p Hz)

Power Management Support Active Off Mode Supported

Raw EDID: 00 FF FF FF FF FF FF 00 36 7F 01 00 01 00 00 00 00 0C 01 03 A5 07 0C 78 2F 00 00 A0 57 49 9B 26 10 48 4F 00 00 00 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 D4 19 D0 78 20 00 20 50 28 10 82 00 00 00 00 00 00 18 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 91

• Other names and brands are the property of their respective owners.

Description and steps to reproduce [Required]

Start game. Crash.

Game graphic quality [Required]

• [X] Low
• [X] Medium
• [X] High
• [X] Ultra

Game resolution [Required]

any

Game VSync [Required]

Off

Game display mode [Required]

• [X] Fullscreen
• [X] Windowed
• [X] Borderless Windowed

Detailed game settings [Required]

any

Device / Platform name

GPD Win 3

Crash dumps [Required]

na

Save game

na

Game custom logs

na

[IntelSupport-Arun]

Hi @shinra358, We tested this issue and we are unable to reproduce it. There is a new graphics driver version 30.0.101.1960. Can you please re-test the issue with the latest graphics driver and let us know the results. If you are still observing the issue on this latest driver, our advice would be for you to contact your device manufacturer support, since the issue seems to be specific to your device.

[pacoa-kdbg]

Just tested this game, crash at startup issue seems to be solved, However, I get some small glitches on the first cutscene.

should this be closed and open a different one to track graphical glitch?

[IGCIT]

should this be closed and open a different one to track graphical glitch?

yes, please open a new one for that

[EstebanIntel]

Hi @shinra358, @pacoa-kdbg,

As mentioned by @IGCIT, please submit a new issue for the graphical glitches.

And can this one be closed now?