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IGCIT / Intel-GPU-Community-Issue-Tracker-IGCIT

IGCIT is a Community-driven issue tracker for Intel GPUs.
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Guilty Gear -STRIVE- [STEAM] IMAGE FROZEN IN FULLSCREEN DURING GAMEPLAY BUT GAME SOUND PROCEEDS #138

Closed shinra358 closed 2 years ago

shinra358 commented 2 years ago

Checklist [README]

Game / Application [Required]

GGST.exe

Game Platform [Required]

Other game platform

No response

Processor / Processor Number [Required]

i7-1195g7

GPU Driver Version [Required]

Rendering API [Required]

Windows Build Number [Required]

Other Windows build number

No response

Intel System Support Utility report

Report Date: Saturday, 09 April 2022 Report Time [hh:mm:ss]: 05:49:01 PM Operating System: Microsoft Windows 10 Home 10.0.19044 IGCC Version: 1.100.3407.0 Language: en-US Physical Memory: 15.78 GB Current Resolution: 1280x720

Processor: 11th Gen Intel(R) Core(TM) i7-1195G7 @ 2.90GHz Processor Speed: 2918 MHz GFX Driver Name: Intel® Iris® Xᵉ Graphics Shader Version: 5.1 OpenCL* Version: 3.0

Active Displays: 2

Display Name: Optoma 1080P Display Type: Digital Serial Number: Q7G9AAAAAC
DDC2 Protocol: Supported Gamma: 2.2 Connector Type: DisplayPort

Maximum Image Size Horizontal - 0 inches Vertical - 0 inches

Supported Modes 640 x 480 (60p Hz) 640 x 480 (67p Hz) 640 x 480 (72p Hz) 640 x 480 (75p Hz) 720 x 400 (70p Hz) 720 x 480 (60p Hz) 720 x 480 (60i Hz) 720 x 576 (50p Hz) 720 x 576 (50i Hz) 800 x 600 (56p Hz) 800 x 600 (60p Hz) 800 x 600 (72p Hz) 800 x 600 (75p Hz) 832 x 624 (75p Hz) 1024 x 768 (60p Hz) 1024 x 768 (70p Hz) 1024 x 768 (75p Hz) 1024 x 768 (120p Hz) 1152 x 870 (75p Hz) 1280 x 720 (50p Hz) 1280 x 720 (60p Hz) 1280 x 720 (120p Hz) 1280 x 800 (60p Hz) 1280 x 1024 (60p Hz) 1280 x 1024 (75p Hz) 1366 x 768 (60p Hz) 1400 x 1050 (60p Hz) 1440 x 900 (60p Hz) 1600 x 1200 (60p Hz) 1920 x 1080 (24p Hz) 1920 x 1080 (30p Hz) 1920 x 1080 (50i Hz) 1920 x 1080 (50p Hz) 1920 x 1080 (60p Hz) 1920 x 1080 (60i Hz)

Power Management Support

Raw EDID: 00 FF FF FF FF FF FF 00 3E 8D 0A 7A 03 03 00 00 1D 1E 01 03 80 00 00 78 0A 94 FF A0 5C 55 8A 24 16 50 5E BF EF 80 81 C0 81 00 81 80 90 40 A9 40 95 00 81 FC 61 7C 02 3A 80 18 71 38 2D 40 58 2C 45 00 00 00 00 00 00 1E 00 00 00 FF 00 51 37 47 39 41 41 41 41 41 43 0A 20 20 00 00 00 FC 00 4F 70 74 6F 6D 61 20 31 30 38 30 50 0A 00 00 00 FD 00 18 79 0F 66 11 00 0A 20 20 20 20 20 20 01 49

02 03 25 F2 4D 01 03 04 05 07 90 12 13 14 16 9F 20 22 23 09 07 01 83 09 00 00 6A 03 0C 00 10 00 38 28 20 80 00 02 3A 80 18 71 38 2D 40 58 2C 45 00 00 00 00 00 00 1E 66 21 56 AA 51 00 1E 30 46 8F 33 00 00 00 00 00 00 1E 01 1D 00 72 51 D0 1E 20 6E 28 55 00 00 00 00 00 00 1E 01 1D 80 D0 72 1C 16 20 10 2C 25 80 00 00 00 00 00 9E 8C 0A D0 8A 20 E0 2D 10 10 3E 96 00 00 00 00 00 00 18 8B

Display Name: Built-In Display Display Type: Digital Serial Number: - DDC2 Protocol: Supported Gamma: 2.2 Connector Type: Built-In Display

Maximum Image Size Horizontal - 2.76 inches Vertical - 4.72 inches

Supported Modes 720 x 1280 (60p Hz)

Power Management Support Active Off Mode Supported

Raw EDID: 00 FF FF FF FF FF FF 00 36 7F 01 00 01 00 00 00 00 0C 01 03 A5 07 0C 78 2F 00 00 A0 57 49 9B 26 10 48 4F 00 00 00 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 D4 19 D0 78 20 00 20 50 28 10 82 00 00 00 00 00 00 18 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 91

Description and steps to reproduce [Required]

Play the game in fullscreen mode; when you get to the fight intro sequence and on throughout the fight, there are no image updates. Only a frozen picture. But you can still here the game noises in the background.

Game graphic quality [Required]

Game resolution [Required]

any

Game VSync [Required]

On

Game display mode [Required]

Detailed game settings [Required]

fullscreen mode

Device / Platform name

GPD Win 3

Crash dumps [Required]

na

Save game

No response

Game custom logs

No response

T-oasterO-ven commented 2 years ago

Have the same issue, In my experience, it happens in Starsector during large battles or in areas of little hardware usage (like menus, etc). What I have been able to gather (not much):

event viewer:

Application java.exe has been blocked from accessing Graphics hardware.

Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: java.exe
P2: 8.0.2710.9
P3: 5f626874
P4: 24cb
P5: 67241984
P6: 
P7: 
P8: 
P9: 
P10:

I speak for many using intel 10th gen igpu to play Starsector, many there have been having the same issues. There is more info about the problem here: https://fractalsoftworks.com/forum/index.php?topic=19590.0 https://fractalsoftworks.com/forum/index.php?topic=18624.15

Similar issues: https://fractalsoftworks.com/forum/index.php?topic=24210.0 --> The dev of the game Alex notes it seems to be a crash in the graphics driver.

edit: I used to think this had something to do with power throttling until I ran MSI Afterburner OSD only to see there were many times where no throttling had occurred and the problem still occurs. ATP IMO it is almost certainly a driver problem.

I've tried so much in attempting to fix this error, nothing has worked, unless there's a workaround---hoping the next driver update fixes all this.

i7 1065g7

shinra358 commented 2 years ago

Seems to be fixed now that ive updated the game for testament. Does have weird issue now with magpie though. I dunno if it should be closed or not. I'll let ya'll decide.

T-oasterO-ven commented 2 years ago

Seems to be fixed now that ive updated the game for testament. Does have weird issue now with magpie though. I dunno if it should be closed or not. I'll let ya'll decide.

The symptoms of this problem seem pretty widespread across multiple games, this could mean a common thread of weird graphics driver interactions with the games could be the problem, and either the game dev figures out how to workaround buggy drivers or the driver gets fixed.

IntelSupport-Arun commented 2 years ago

Hi @shinra358, We tested this issue and we are unable to reproduce it. There is a new graphics driver version 30.0.101.1960. can you please re-test the issue with the latest graphics driver and let us know the results. If you are still observing the issue with this latest driver, our advice would be for you to contact your device manufacturer support since the issue seems to be specific to your device.

IGCIT commented 2 years ago

shinra confirmed the issue is no longer present, i missed new replies here, so this can closed

magpie issues should be reported to magpie devs, and if they find a bug in intel drivers, they can open an issue here.

hi @T-oasterO-ven , sorry for the late reply, can you please open a new issue for that