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IGCIT / Intel-GPU-Community-Issue-Tracker-IGCIT

IGCIT is a Community-driven issue tracker for Intel GPUs.
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Marvel's spiderman remastered bad framerate #153

Closed pacoa-kdbg closed 2 years ago

pacoa-kdbg commented 2 years ago

Checklist [README]

Game / Application [Required]

Marvel's Spiderman Remastered

Game Platform [Required]

Other game platform

No response

Processor / Processor Number [Required]

i7 1195G7

GPU Driver Version [Required]

Rendering API [Required]

Windows Build Number [Required]

Other Windows build number

No response

Intel System Support Utility report

ssu.txt

Description and steps to reproduce [Required]

go in game

Game graphic quality [Required]

Game resolution [Required]

any

Game VSync [Required]

Off

Game display mode [Required]

Detailed game settings [Required]

Lowest

Device / Platform name

onexplayer mini

Crash dumps [Required]

https://drive.google.com/file/d/1ULQWtcvzZ1WA86T6jSI6sJPWOf6q5aC1/view?usp=sharing

Save game

No response

Game custom logs

No response

IntelSupport-Arun commented 2 years ago

Hi @pacoa-kdbg ,

We are currently working on this, meantime please share the password for the crash dump to review the dump.

pacoa-kdbg commented 2 years ago

Hi @IntelSupport-Arun I should not share the dump key per IGCIT wiki

Please either edit and show some documentation that it can be shared or just try to reproduce it, you just need to go in game to get it .

https://github.com/IGCIT/Intel-GPU-Community-Issue-Tracker-IGCIT/wiki/How-to-obtain-crash-dumps

IGCIT commented 2 years ago

@IntelSupport-Arun you should receive it internally

IntelSupport-Arun commented 2 years ago

Hi @pacoa-kdbg, To narrow down the issue and better understand the frame drop rate, is it possible to share the video of the issue?

IGCIT commented 2 years ago

https://user-images.githubusercontent.com/76787191/185224756-d5249921-b68e-4df6-ae5f-dd387321be4d.mp4

settings change has no effect

IntelSupport-Arun commented 2 years ago

Hi @pacoa-kdbg, We are verifying the issue on our side and soon will update you the observations

IntelSupport-Arun commented 2 years ago

Hi @pacoa-kdbg, I have tested the game on our multiple platforms and The issue can be reproduced with the latest graphics driver version: 31.0.101.3222, but not with the latest internal driver. As of the latest internal driver, no performance issues were observed, and I'll let you know when this fix will be included in the public driver release. Once it is available, please verify the issue and let us know your observations. Also, I would like to inform you that, As per the game requirements, the minimum requirement for the game is NVIDIA GTX 950 or AMD Radeon RX 470 and 3D mark score of AMD Radeon RX 470 is 3668 and NVIDIA GTX 950 score is 1900. While the Intel Intel Iris Xe Graphics eligible((1195G7)) 3D mark score is 1370 , below the min. requirement. This may also cause the poor performance of the game. Please stay tuned for our next update on the new driver release. Also, please see the below table for the issue verification details on our side: <html xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">

Test | 1 | 2 | 3 -- | -- | -- | -- Issue Reproduced(Yes/No) | Yes | Yes | No CPU Generation | RoketLake | AlderLake | RoketLake GPU | Intel® UHD Graphics 750 | Intel® UHD Graphics 770 | Intel® UHD Graphics 750 Operating System & Version | Windows 11 | Windows 11 | Windows 11 Graphics Driver Version | 31.0.101.3222 | 31.0.101.3222 | Internal Graphics Driver Display Interface Used | DP | DP | DP Game Platform | Steam | Steam | Steam Game Graphics Quality | High/Low | High/Low | High/Low Game Vsync (ON/OFF) | On | On | On Window Display Configuration | Fullscreen/Windowed/ Borderless Windowed | Fullscreen/Windowed/ Borderless Windowed | Fullscreen/Windowed/ Borderless Windowed

pacoa-kdbg commented 2 years ago

@IntelSupport-Arun Thanks, although, it is not on the recommended settings. By using an AMD 5825U (vega 8) CPU I am able to achieve 30 FPS at 720p medium settings. Similar performance should be achiavable on i7 1195G7

IntelSupport-Arun commented 2 years ago

Hi @pacoa-kdbg, As mentioned earlier, 3D mark score of 1370 for Intel Iris Xe Graphics eligible ((1195G7)) does not reach the minimum requirements of the game, but not that far behind. To get the best performance of the game, we always recommend meeting the recommended requirements. Once the new driver is officially released, please have a quick look at it and let us know what you find. Please stay tuned for our next update.

davidibi commented 2 years ago

I have the same problem . Someone has edited a D3d12.dll file and the game runs well with same processor . Only it has another failure. You can’t take photos in different missions because the icon of the camera inside the game doesn’t turn green so you can’t follow further those missions

IntelSupport-Arun commented 2 years ago

Hi @pacoa-kdbg, There is a new graphcis driver has been released 31.0.101.3413 and we have tested from our side and the issue not observing with the latest driver. Please give a try from your side and let me know the result. If your issue got resolved with the latest driver please close this case.

pacoa-kdbg commented 2 years ago

Yes, seems like performance have been fixed. Although there are some gfx issues here and there,will close this and open one dedicated to that during the week. Thx