UHD 730 igfxn stopped responding with EventID 4101

[GameO7er]

Checklist [README]

• [X] Device is not undervolted nor overclocked
• [X] Device is using the latest drivers
• [X] Game is not cracked, modded and use the latest patch

Game / Application [Required]

Tower of Fantasy

Game Platform [Required]

• [ ] Steam
• [ ] Origin
• [ ] Microsoft Store
• [ ] GOG Galaxy
• [ ] Ubisoft Connect
• [ ] Battle.net
• [ ] Epic Games
• [ ] Rockstar Games Launcher
• [ ] EA app
• [X] Other (please specify)

Other game platform

Tower of Fantasy Game Launcher

Processor / Processor Number [Required]

Intel i3 12100

GPU Driver Version [Required]

• [X] 31.0.101.3222 / 31.0.101.2111 (latest)
• [ ] 30.0.101.3113
• [ ] 30.0.101.3109
• [ ] 30.0.101.1994
• [ ] 30.0.101.1960
• [ ] 30.0.101.1934
• [ ] 30.0.101.1660
• [ ] 30.0.101.1631
• [ ] 30.0.101.1404
• [ ] 30.0.101.1340
• [ ] 30.0.101.1191
• [ ] 30.0.101.1121
• [ ] 30.0.101.1069
• [ ] 30.0.100.9955
• [ ] 30.0.100.9894
• [ ] 30.0.100.9864

Rendering API [Required]

• [ ] Vulkan
• [ ] OpenGL
• [X] DirectX12
• [ ] DirectX11
• [ ] DirectX10
• [ ] DirectX9

Windows Build Number [Required]

• [ ] Windows 11
• [X] Windows 10 21H2 (November 2021 Update)
• [ ] Windows 10 21H1 (May 2021 Update)
• [ ] Windows 10 20H2 (October 2020 Update)
• [ ] Windows 10 20H1 (May 2020 Update)
• [ ] Windows 10 19H2 (November 2019 Update)
• [ ] Windows 10 19H1 (May 2019 Update)
• [ ] Other (Please specify)

Other Windows build number

No response

Intel System Support Utility report

igcit_ssu.txt igcit_ssu.zip

Description and steps to reproduce [Required]

I just downloaded launcher (~9MB) from official website and it will download all files (23GB) from the official servers. The game is free and it doesn't need any crack. the problem is when I start the game, after random minutes (at highest ~10-15 mins) the game will exit automatically and I checked the "Event Viewer" and the error is:

Display driver igfxn stopped responding and has successfully recovered. EventID: 4101

I think the problem is with "Shading" because when I played with shading:off, the game was OK for about ~20 minutes but when I enabled "Shading" the game immediately quit. I repaired the game data, reinstalled VGA driver from Gigabyte website (I have Gigabyte H610M Rev 1.2 ) but doesn't work so then I downloaded latest driver again from Intel website but this doesn't work too. I should note that before opening this issue I checked with 1600x900 (full screen) with "Shading:No" and it was good for ~20 minutes and the game didn't crash/quit and the highest temperature of my sensors was 42 cel (using CoolerMaster T200). I also installed Company Of Heroes 1 but I don't have problem with this and I also playing Call Of Duty Mobile with tencent gamebuddy and I don't have any problem with that.

Thank you so much for your helping )

Game graphic quality [Required]

• [X] Low
• [ ] Medium
• [ ] High
• [ ] Ultra

Game resolution [Required]

1600x900

Game VSync [Required]

Off

Game display mode [Required]

• [X] Fullscreen
• [ ] Windowed
• [ ] Borderless Windowed

Detailed game settings [Required]

FPS: 25 with no Shading FPS: 30 with Shading (crashed/quit) I also applied FPS 30 and it didn't quit the game but after I enabled "Shading" immediately the game did quit. Screen Size: 1600x900 (Full Screen)

)

Device / Platform name

No response

Crash dumps [Required]

the file was in .7z format and I couldn't upload it because GitHub doesn't let me to upload .7z and I added it to .zip file and uploaded it here.

igcit-dumps_fead6bf2.zip

Save game

No response

Game custom logs

Tower Of Fantasy log.zip

[IntelSupport-Rozilah]

hi @GameO7er,

I will start verifying the case as soon as possible once our setup is ready and will get back to you, stay tuned!

[IntelSupport-Rozilah]

Hi @GameO7er,

The case has been verified on our side and we are able to reproduce it with our configurations as below: Processor: ALD-S and TGL-U Graphic Driver version: 31.0.101.3222/31.0.101.1660 We will be working on a fix. I want to give you a heads-up that the fix may take 3 to 6 months to be included.

[IntelSupport-Rozilah]

hi @GameO7er , There is a new update for this issue, a fix for this issue has been included here driver 31.0.101.3729. could you please try this driver on your system and update the result here?

[IntelSupport-Rozilah]

hi @GameO7er , did you have any chances to try the driver?

[IntelSupport-Rozilah]

hi @GameO7er, Just for your information, I have verified the issue is not reproducible on the latest driver. before we proceed to close this issue, could you try on latest driver as confirmation?, if there is no reply we will close this issue accordingly.

[IntelSupport-Rozilah]

hi @GameO7er , Please to inform that we are proceeding to close this case since there is no response from your side. If you require any further assistance please follow our suggestions and update your finding, then we will resume our support again. You may submit a new GitHub case if you have new questions and we are happy to assist you.

hi @IGCIT can we close this case since there are no responses?