IntelSupport-Rozilah
commented
1 year ago hi @jschoch, Thanks for contacting Intel, could you please attach the SSU detail for us to verify the issue?
Open jschoch opened 1 year ago
IntelSupport-Rozilah
commented
1 year ago hi @jschoch, Thanks for contacting Intel, could you please attach the SSU detail for us to verify the issue?
IntelSupport-Rozilah
commented
1 year ago hi @jschoch, could you please attach the SSU details?
IntelSupport-Rozilah
commented
1 year ago hi @jschoch,
i have verify the issue, the issue is not reproducible on our system and no yellow bang or error after enable/disable SVM, i able to get the display working from A770 as below:
could you try change the display cable from HDMI to DP if currently you use HDMI into other port of A770?
jschoch
commented
1 year ago Both cables were DP.
There is no "yellow bang", when the machine tries to load windows the driver crashes and the result is the user just see's a "black screen". It didn't always happen immediately, sometimes took a second or two after the windows login screen appeared.
I sold the card so I can't test any more.
On Thu, Nov 17, 2022 at 12:19 AM IntelSupport-Rozilah < @.***> wrote:
hi @jschoch https://github.com/jschoch,
i have verify the issue, the issue is not reproducible on our system and no yellow bang or error after enable/disable SVM, i able to get the display working from A770 as below:
- Disable SVM [image: SVM disable] https://user-images.githubusercontent.com/44628772/202391725-0168ca29-5197-408d-84c9-097a284b84a2.png
- Enable SVM [image: SVM Enable] https://user-images.githubusercontent.com/44628772/202391788-5f20c203-71d9-4ffd-bd7b-031758f5d9d1.png
could you try change the display cable from HDMI to DP if currently you use HDMI into other port of A770?
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IntelSupport-Rozilah
commented
1 year ago hi @jschoch I would like to suggest you update the bios if your current bios are not up to date and test with the latest driver version 31.0.101.3802 but I'm sorry to hear that you sold the card and couldn't test the issue any longer. Since this issue was not observed on multiple platforms in our lab using the most recent driver, we would like to close this case. Our advice would be for you to contact your device manufacturer support since the issue seems to be specific to your device. In the future, if you need assistance with this issue or any other issue, please raise it and we will be happy to assist.
IntelSupport-Arun
commented
1 year ago @IGCIT , According to our lab testing, the issue has not been observed across multiple platforms using the latest drivers. The customer was not able to do further verification as the card was not available to them. Please proceed to close this case. Thanks
daffodilistic
commented
1 year ago Hi I have a similar issue, should I create a new issue or post up my bug/error report in this issue?
IGCIT
commented
1 year ago if it is a different error, open a new one, otherwise just add your feedback here and i will reopen
afranche
commented
1 year ago I am experiencing the same similar issue with an A770 on driver version 31.0.101.4255. After enabling SVM, Hyper-V, WSL & VM platform functionalities on my motherboard with the driver installed, screen does not start and I experience the same exact problem as mentioned by the issue owner.
I had to reboot multiple times to trigger safe mode and uninstall the driver from there. Screen was working again.
EDIT: I tried doing a fresh install of the driver after SVM, Hyper-V, WSL & VM platform were enabled. The exact same issue happened so I have to keep all of them down in the mean time and do a fresh re-install of the driver with all of them disabled. It is not much of an issue since I can spawn my VMs from another computer so I'll stick around with it for now if I can help to solve the issue!
Specs:
I can provide screenshots and/or more information if required.
IGCIT
commented
1 year ago @afranche yes, more info, and maybe a video too, could help intel to identify the issue
afranche
commented
1 year ago Sure thing. I'll just dump a quick HWiNFO screenshot since this is the quickest I can do for now. It's quite late on CET time so I'll get back tomorrow with a video where I'll reproduce the case. 👍🏼
afranche
commented
1 year ago @IGCIT So coming back here after a while to sort out some issues on my side, I've finally got my hands on a recording device to properly show what's happening, from start to finish. https://youtu.be/NFOAeZJpfcY
Here are the screenshots from the Intel ARC Control configuration panels just in case:
Sorry for the delay. I've also set up RDP so if more infos are needed while the issue is happening, let me know. 🙏🏼
EDIT: I've also thought I might give it a try tomorrow since the BIOS wasn't updated, I'm updating it tonight:
Checklist [README]
Application [Required]
Windows
Processor / Processor Number [Required]
Ryzen 3700x
Graphic Card [Required]
a770
GPU Driver Version [Required]
Rendering API [Required]
Windows Build Number [Required]
Other Windows build number
No response
Intel System Support Utility report
no time
Description and steps to reproduce [Required]
in my bios for my asus tuf x570 pro wifi I enable SVM (secure virtual machine) and the PC will boot and post but nothing will appear on the screen. RDP'ing into the machine and inspecting device manager reveals hyper-v has issues and the A770 driver is disabled which is why there is nothing displaying on the screen. Disabling SRV in the BIOS resolves the problem.
Device / Platform
No response
Crash dumps [Required, if applicable]
No response
Application / Windows logs
No response