Closed bvhari closed 1 year ago
Hi @bvhari ,
I would like to know below details from your side for further verification:
Hi @bvhari ,
Could you provide the details we requested for further investigation?
BTW, I have noticed something. When I'm in the game menu and the menu is running as a slideshow, the stream that I'm watching in Discord[in my 2nd screen] suffers the same slideshow issue.
Hi @bvhari ,
We tested the issue in our lab and were able to reproduce it.
Although we are not experiencing game crash issues, we are experiencing performance issues.
As a result of the observation, we filed an internal bug and escalated it to the next level for further investigation.e.
I want to give you a heads-up that the fix may take 3 to 6 months to be included. So please stay tuned.
Hi, The issues are mostly solved as of game version 3.0.26.26 and driver version 31.0.101.4125. Hence closing this issue.
Thank you for the support.
Checklist [README]
Game / Application [Required]
Apex Legends
Game Platform [Required]
Other game platform
No response
Processor / Processor Number [Required]
AMD Ryzen 5800X3D
Graphic Card [Required]
Intel Arc A770 16 GB
GPU Driver Version [Required]
Rendering API [Required]
Windows Build Number [Required]
Other Windows build number
No response
Intel System Support Utility report
igcit_ssu.txt
Description and steps to reproduce [Required]
Game crashes most of the time when entering a match[anytime after leaving the lobby] and after leaving a match[after clicking Return to lobby]. This happens in BR, Arenas, and Firing range. However, during a match, the game is mostly stable.
There is an additional issue where the menu runs at very low FPS. However, 2 specific submenus run normally: Legend skin selection and Legend emote selection. There is also a noticeable stutter when opening some of the menus involved while in a match[eg: Loba's Black Market boutique, death box].
Game graphic quality [Required]
Game resolution [Required]
1920x1080
Game VSync [Required]
On
Game display mode [Required]
Detailed game settings [Required]
Device / Platform name
No response
Crash dumps [Required, if applicable]
apex_legends_dmp.zip
Save game
No response
Game custom logs
No response