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IGCIT / Intel-GPU-Community-Issue-Tracker-IGCIT

IGCIT is a Community-driven issue tracker for Intel GPUs.
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Spotify with hardware acceleration on exhibits graphical glitching when GPU is under heavy VRAM load #206

Closed willamettefour closed 1 year ago

willamettefour commented 1 year ago

Checklist [README]

Application [Required]

Spotify

Processor / Processor Number [Required]

i5-12490F

Graphic Card [Required]

ASRock Arc A770

GPU Driver Version [Required]

Rendering API [Required]

Windows Build Number [Required]

Other Windows build number

No response

Intel System Support Utility report

intel_ssu.txt

Description and steps to reproduce [Required]

  1. Place GPU under a significant memory load (>6GB of usage seems to reliably cause the issue on my 8GB card)
  2. Open Spotify after minimizing

Side note: OCCT with hardware acceleration also exhibits the same issue. Other programs with hardware acceleration like Discord don't. Spotify_3gOCx4Fs0u

Device / Platform

No response

Crash dumps [Required, if applicable]

No response

Application / Windows logs

No response

IntelSupport-Arun commented 1 year ago

Hi @willamettefour , Thank you for reaching out to our support. Could you try To tune the Intel® Arc™ performance parameters on Arc Control and see any improvement by following the below steps:

  1. Click the Performance tab on Arc Control
  2. Click the Configure button
  3. Move the corresponding slider to tune the parameter you want. You can tune multiple parameters.
  4. The available parameters are:

GPU Performance Boost: Adjusts voltage and frequency characteristics to improve performance while staying within the same power limits. This feature may cause system instability. GPU Voltage Offset: Allow for manual control of voltage by applying a positive offset in millivolts. GPU Power Limit: Set a limit for maximum power consumed by the GPU GPU Temperature Limit: Set a maximum temperature limit that the GPU should not exceed

  1. Toggle the Apply setting on system boot switch to allow Arc Control to apply the new configured values every time your system boots.

Please give a try and let me know your observations.

willamettefour commented 1 year ago

Upping the voltage didn't fix it (i tested by increasing it in 10mV steps and rebooting after each change). Also, I don't know if this is expected behavior, but the clock speed rose steadily as voltage increased despite GPU Performance Boost remaining at 0.

10mV 30mV 50mV 70mV

IntelSupport-Arun commented 1 year ago

Hi @willamettefour , Thank you for the try and update. I have the following questions to you for further investigation:

  1. May I know what are the applications you are running along with Spotify? Please specify if any
  2. Are you forcing the GPU load? I would like to know the exact steps to reproduce the issue.
  3. Please set the power plan to "High Performance" and see if the issue is happening or not
willamettefour commented 1 year ago
  1. No other programs need to be running in the foreground in order to cause the issue. I've attached a list of all the running processes before applying the VRAM load
  2. I have been using OCCT to force a load on the VRAM in order to replicate the issue. Setting the Memory slider under Test -> VRAM to 80% seems to reliably cause Spotify to start glitching out. The duration of the test doesn't seem to matter. I originally experienced the issue while running DaVinci Resolve, which used ~7GB of VRAM
  3. The High Performance power plan does not fix the issue

Running-Process-List.txt

IntelSupport-Arun commented 1 year ago

Hi @willamettefour ,

Thank you for the update and details. , There is a new ARC driver 31.0.101.4032 has been released but we recommend you to do a fresh installation of OS & Clean installation for graphics driver this time . Also, please uninstall the Spotify app and re-install it. Please give it a try with the latest driver and update the result.

willamettefour commented 1 year ago

A clean install of Windows 11 22H2 (22621.382) and driver 4032 did not fix it

IntelSupport-Arun commented 1 year ago

Hi @willamettefour ,

Thank you for the update from your side. I have verified the issue on our side and able to reproduce the issue with the latest graphics driver 31.0.101.4032. We will be working on a fix and will share you once it's fixed. I want to give you a heads-up that the fix may take 3 to 6 months to be included. Please stay tuned.

Arturo-Intel commented 1 year ago

hello @willamettefour,

Can you try with the latest stable driver? 4255

I was unable to reproduce this behavior

--r2

willamettefour commented 1 year ago

I haven't tested with the latest stable drivers yet, but it appears that the issue is no longer present in beta driver 4311

Arturo-Intel commented 1 year ago

Glad to read that! @willamettefour!

@IGCIT can we close this case?