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IGCIT / Intel-GPU-Community-Issue-Tracker-IGCIT

IGCIT is a Community-driven issue tracker for Intel GPUs.
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Installer BSODs when using both Discrete A770LE and UHD 770 #216

Closed tazerwhip closed 1 year ago

tazerwhip commented 1 year ago

Checklist [README]

Application [Required]

Intel ARC Driver Installer

Processor / Processor Number [Required]

i7-12700k

Graphic Card [Required]

A770LE & UHD 770

GPU Driver Version [Required]

Rendering API [Required]

Windows Build Number [Required]

Other Windows build number

No response

Intel System Support Utility report

IntelSSUReport.txt

Description and steps to reproduce [Required]

Run installer from either the zip package or self-installing .exe, while using both the iGPU and discrete Intel GPU (A770LE). When attempting to finish installing the driver for the discrete GPU a BSOD will happen. Has happened with all driver versions I have used since installing GPU in September. Most recent driver package (*.4304 Jan 10, 2023) changed the BSOD from Video_Scheduler_Internal_Error (0x119) to Kmode_Exception_Not_Handled (0x1e). Driver seems to be installed fine upon reboot, both GPUs have the proper version showing in Device Manager. However I feel that the BSOD fails to allow the other software components to install/update. The BSOD will happen regardless of Clean Install or not. Because I know how to use add/remove programs, whatever DDU does to a system hasn't happened.

Device / Platform

TUF GAMING Z690-PLUS WIFI D4

Crash dumps [Required, if applicable]

igcit-dumps_72a0c60d.zip Extracted from IGCIT encrypted .7z then repackaged as unencrypted .zip due to extension conflict.

Application / Windows logs

bugcheck0x1e.zip Bugcheck .evtx from EventViewer.

tazerwhip commented 1 year ago

Slightly minor issue, as it's more of a 'niche' scenario where I am using both iGPU and A770 due to refresh differences on 2 monitors. Graphic issues happened due to use of 165hz and 60hz monitors on A770; rather than mess with differing manual refresh rates, used the iGPU for the 60hz monitor.

IntelSupport-Rozilah commented 1 year ago

hi @tazerwhip,

  1. Thanks for contacting Intel, can you please attach a video or screenshot of the issue, so that easy for us to start verifying the issue
  2. can you provide the steps to reproduce the issue because the steps you mentioned are quite confusing, it is before install the driver you connected both monitors on A770 and motherboard which caused the issue happened?
tazerwhip commented 1 year ago

Uploaded to YouTube due to size attachment size limitations: https://www.youtube.com/watch?v=GMEcMjy-crs

As I mention during the video, the clean install issue has been solved. I forgot to do my due diligence, and when the repair install failed, assumed that the clean install method was still experiencing the same issue. Went back to *.3959 via clean install with the installer, and it didn't BSOD. Now the BSOD will only appear when performing an upgrade install.

To explain the 'silly' setup; when I would run the DP, 165hz monitor & HDMI 60hz monitor on the A770 I would have tearing/stuttering/blank-outs (somehow the YT window would stop rendering all frames - think loading any current YT on 56kbps dial-up) happen when doing something as simple as scrolling reddit (on the 60hz) while playing a YT video (on 165hz). Rather than find a happy medium of differing refresh rates, I decided to just run the 60hz HDMI monitor from the iGPU; that fixed the video tearing issue. So the DP 165hz monitor is the only thing on the A770, and HDMI 60hz only on UHD 770.

IntelSupport-Rozilah commented 1 year ago

@tazerwhip, thanks so much for the video. It's very clear for us to start verifying the issue, we will try replicate the issue as close as your setup and will update you soon.

IntelSupport-Rozilah commented 1 year ago

hi @tazerwhip, we have verified the issue is not reproducible on our system as below:

  1. Tested on different driver version upgrades, the installation is successful without any BSOD happening. image I also attached a video during installation here: https://www.youtube.com/watch?v=DcsU6DQQG70 as your reference for Test number 2.
  2. Tested on different driver version upgrades, another monitor and OS. The installation is successful without any BSOD happening. image

can you try any of the steps provided below:

  1. try changing to another type of monitor?
  2. do the window update and make sure you in lates bios.
tazerwhip commented 1 year ago

Thank you for the test/results. I imagine this is unique to my exact BOM at this point. Unfortunately, I do not have access to other monitors with the same config. I haven't seen a recent BIOS update to apply either. There's another issue I hadn't reported yet, but I'm thinking it might have something to do with this one now. Would it be possible for the Realtek integrated audio controller to cause the BSODs? I mention the audio controller as the separate issue that showed on the system after ARC was installed is related. When there's data/network activity (sometimes even scrolling reddit) audio can provide a tearing / distortion sound. I'm thinking that there's something wrong with it. However, it was not present in the previous setup using GTX970. Feel free to close this thread, if I can gather decent 'evidence' will start a new thread for the audio issue.

IntelSupport-Rozilah commented 1 year ago

hi @tazerwhip, Sorry for the late reply because currently we have a high volume of issues and will try to help you as we can.

  1. if you have a chance to access the monitor maybe you can try to connect both monitors on two of the Arc ports, disable iGPU in BIOS and reinstall the driver, then check if BSOD happens or not.
  2. Would it be possible for the Realtek integrated audio controller to cause the BSODs? --> can you disable this controller first before installing Arc driver, then proceed with installing the diver and check BSOD will occur or not.
  3. It would be better if you can capture the dump file or Event viewer to find the root cause.
  4. please feel free to report another new issue on the audio issue once you have enough info for it.
IntelSupport-Rozilah commented 1 year ago

hi @tazerwhip, Please to inform that we are proceeding to close this case since there is no response from your side. If you require any further assistance please follow our suggestions and update your finding, then we will resume our support again. You may submit a new GitHub case if you have new questions and we are happy to assist you.

IntelSupport-Rozilah commented 1 year ago

hi @IGCIT, can you please close this issue since there is no response?