Open 92lucio92 opened 1 year ago
Sorry for my bad english but it's not my native language. If you need more info or you need me to do more steps I'm happy to help!
Hi @92lucio92 ,
Thank you for reaching out to us.
Hi thanks for your response!
With ow2 the bug is consistent and it happends 100% of the times so far, with lol it's more random: sometimes i can play all the games in a row without a problem and sometimes at the second game I have to reboot my pc.
Thanks again for your fast response, if you need me to take further steps/install more dx9 game don't hesitate to tell me and keep up the good work!
Hi @92lucio92 ,
Thank you for the quick response. Have you enabled CMAA in Arc Control's Global Settings? If so, can you also try disabling it?
CMMA is setted to forced disabled
This is the only thing that i changed from default settings
Hi @92lucio92 ,
Do you play both League of Legends and Overwatch2 on Steam? If then you may try force DirectX 9 mode in Steam by following the below steps:
They are not steam games
Lost ark (dx11 version) and Bluestacks (openGL render) will cause the same bug
Hi @92lucio92 ,
I ran both the games Overwatc2 and League of legends and was able to play the game. Can you screen capture the issue reproduction steps and share to make sure we are on the same page since we cannot reproduce the issue on our side?
Also, I would like to below details from your side to narrow down the issue:
Hi @92lucio92 ,
Any update for us?
Hi @92lucio92 ,
Do you have any updates for us?
Sorry for not giving any response lately but I've been busy.
I'm updating the gpu driver with the newest release (4091).
Hi @92lucio92 ,
Do you have any updates for us? Also, did you try with 4091 driver?
I think I found out the issue: I was able to replicate the bug after I open a "heavy" hw accelerated program (in my case, I use bluestacks a lot) Sometimes I'm getting extremely low fps on some games after I used Adobe XD (no dxdiag bug tho) but a reboot is fixing the issue.
I'm sorry but I still have to try to test with only one screen because I didn't have much time this week,
I forgot to mention that the majority of the times, after I opened a game I cannot screenshare on discord and cannot use the windows screen capture
Hi @92lucio92 , From our side I have installed different games such as Dakar Desert Rally, Batman Arkham Knight, God Of War, Battlefield_V, Overwatch2 and League of legends but still the system is stable and running with out any issue while launching the games. Besides bluestacks (which consumes high CPU and GPU resources) and Adobe XD, if you remove these apps does the game work without problems?
Yes, if I don't open bluestacks or adobe xd the games will run fine.
But if, for example:
A user log out/sys reboot fix the issue
Hi @92lucio92 ,
Thank you for the details. In between, Did you verify the issue with other graphics card brands or issue is specific to Arc ?
I previously had an AMD RX580 and I didn't have any issues
Hi @92lucio92 ,
Thank you for the confirmation. Can you run the blue stacks/ Adobe xd and then launch the task manage and capture the CPU/GPU usage ? Please attach it here. Also, try enabling the Hardware-accelerated GPU scheduling in your system and see any difference. Meanwhile I will verify the issue again and update you. Thanks.
The hardware-accelerated gpu scheduling is missing on my system
Still unsupported maybe?
https://www.intel.com/content/www/us/en/support/articles/000056788/graphics.html
Well done with the new beta drivers! Just did a try and no issue so far. Keep up the good work! I'll report back if there are some issues
Hi @92lucio92 ,
It's glad to hear that your issue has been resolved with the new driver. If there are any new issues please raise a new ticket and we will continue our support.
@IGCIT , The issue is fixed and please proceed to close this case.
What about this? I'll proceed to close the case after that
Still unsupported maybe?
https://www.intel.com/content/www/us/en/support/articles/000056788/graphics.html
Hi @92lucio92 , Sorry for the wrong settings, I recommended. Per checking Hardware-accelerated GPU scheduling requires a GPU that supports Hardware Acceleration. Combined with a graphics driver that supports WDDM 2.7 or higher. This feature is currently not supported by the latest Intel DCH drivers for Integrated Graphics and Intel® Arc™ Graphics cards. That is the reason you are not seeing this opinion in Windows.
Hope this help to clear your questions. If nothing further to discuss please close this case as resolved. Thank you for the understanding.
Thanks for the quick response!
Hello, can I reopen this or i need to create e new one? The issue is the same
if you are facing the issue you describred again, and your configuration is still the same as the one mentioned, feel free to reopen, otherwise, yes, a new issue is a better choice :)
The issue is the same, in fact it never went away it was just less frequent
Checklist [README]
Application [Required]
not applicable to a single application
Processor / Processor Number [Required]
i7 9700k
Graphic Card [Required]
A770
GPU Driver Version [Required]
Rendering API [Required]
Windows Build Number [Required]
Other Windows build number
No response
Intel System Support Utility report
igcit_ssu_nobug.txt
igcit_ssu_bugged.txt
Description and steps to reproduce [Required]
Start a dx9 game and the bug will appear
Sometimes i cannot start again a dx9 game (like league of legends) while another application that is using hardware acceleration is running
Device / Platform
No response
Crash dumps [Required, if applicable]
No response
Application / Windows logs
No response