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IGCIT / Intel-GPU-Community-Issue-Tracker-IGCIT

IGCIT is a Community-driven issue tracker for Intel GPUs.
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Batman Arkham Knight extremely poor performance #222

Closed AverageGithubBugReporter closed 1 year ago

AverageGithubBugReporter commented 1 year ago

Checklist [README]

Game / Application [Required]

Batman Arkham Knight

Game Platform [Required]

Other game platform

No response

Processor / Processor Number [Required]

i5-12400F

Graphic Card [Required]

Arc A770 Special Edition

GPU Driver Version [Required]

Rendering API [Required]

Windows Build Number [Required]

Other Windows build number

No response

Intel System Support Utility report

igcit_ssu.txt

Description and steps to reproduce [Required]

Batman Arkham Knight does not function properly in driver 4032 or 4034

In 4032 the game fails to launch completely, it closes itself after the splash screen shows up and nothing happens

In 4034 the game launches, but the main menu runs at 2fps rendering it unplayable

Using DXVK in either driver allows the game to function properly

Game graphic quality [Required]

Game resolution [Required]

2560x1440p

Game VSync [Required]

Off

Game display mode [Required]

Detailed game settings [Required]

Game does not launch/performs very poorly so I cannot get to the graphics settings menu

Device / Platform name

No response

Crash dumps [Required, if applicable]

No response

Save game

No response

Game custom logs

No response

IntelSupport-Arun commented 1 year ago

Hi @AverageGithubBugReporter ,

Thank you for reaching out to us.

Batman Arkham Knight config files and graphics XML files can become corrupt over time, if a new patch comes out or a tool/tweak was used before. Deleting the config/XML file will cause the game to make fresh new files which can improve performance and eliminate crashes and other issues. Delete the "GFXSettings.BatmanArkhamKnight.xml" file, located in C:\Users\YOURNAME\Documents\WB Games\Batman Arkham Knight (game saved location) Then delete the game's Binaries and Config folder, if you right-click the game in your Library and select 'Properties', from here go to the 'Local Files' tab and select 'Browse Local Files'. From here delete the 'Binaries' folder, open up the 'BMGame' folder, and delete the 'Config' folder. Now while you still have the Batman Arkham Knight Properties windows open select 'Verify integrity of game files' , this will helps to fix the missing files.

If the above solution doesn't work for you , please try disabling the Hardware-Accelerated GPU Scheduling (Windows Settings > System > Display > Graphics Settings)

Please give it a try with the above recommendation and let us know your observations.

AverageGithubBugReporter commented 1 year ago

Hello

Hi @AverageGithubBugReporter ,

Thank you for reaching out to us.

Batman Arkham Knight config files and graphics XML files can become corrupt over time, if a new patch comes out or a tool/tweak was used before. Deleting the config/XML file will cause the game to make fresh new files which can improve performance and eliminate crashes and other issues. Delete the "GFXSettings.BatmanArkhamKnight.xml" file, located in C:\Users\YOURNAME\Documents\WB Games\Batman Arkham Knight (game saved location) Then delete the game's Binaries and Config folder, if you right-click the game in your Library and select 'Properties', from here go to the 'Local Files' tab and select 'Browse Local Files'. From here delete the 'Binaries' folder, open up the 'BMGame' folder, and delete the 'Config' folder. Now while you still have the Batman Arkham Knight Properties windows open select 'Verify integrity of game files' , this will helps to fix the missing files.

If the above solution doesn't work for you , please try disabling the Hardware-Accelerated GPU Scheduling (Windows Settings > System > Display > Graphics Settings)

Please give it a try with the above recommendation and let us know your observations.

Hello, I have attempted this and the game no longer boots at all again without DXVK

The splash screen comes up and then goes away after about 20 seconds or so

I have asked someone else with an A770 to test and they are reporting the same behavior, though they have not attempted these recommended steps yet

Also something that may be of note, I could boot up the game as mentioned in the report here at 2fps when I updated to 4034 prior to the recommended steps, but the other person I know could not even after installing the beta driver. No idea if that's at all helpful

I also tried to disable HAGS, but there is no such option under Windows Graphics Settings, image attached

image

IntelSupport-Arun commented 1 year ago

Hi @AverageGithubBugReporter ,

We will check the issue on our lab and let you know the update soon.

IntelSupport-Arun commented 1 year ago

Hi @AverageGithubBugReporter ,

Could you try the below steps and see it can improve the FPS rate:

  1. Re-install the game.

  2. Go to Steam's Library -> right click on Batman: Arkham Knight -> Properties -> Set launch options -> write in "-windowed "-> OK -> Close.

IntelSupport-Arun commented 1 year ago

Hi @AverageGithubBugReporter ,

Any latest news for us?

AverageGithubBugReporter commented 1 year ago

Hello, sorry I haven't had time as of late

I'll check this tomorrow and report back

IntelSupport-Arun commented 1 year ago

Hi @AverageGithubBugReporter ,

Have you got any chance to test the settings?

IntelSupport-Arun commented 1 year ago

Hi @AverageGithubBugReporter ,

Do you have any latest news for us?

IntelSupport-Arun commented 1 year ago

Hi @AverageGithubBugReporter , Since we are not getting any reply from your side we proceed to close this case. Also, there is a new version of the graphics driver 31.0.101.4091 you may please check this issue if the recommended solution is not working. For any new issue, you may please raise a new thread and we will continue our support.

IntelSupport-Arun commented 1 year ago

Hi @IGCIT , Since we are not getting any reply please proceed to close this case.

toriko2 commented 10 months ago

@IGCIT any chance this issue can be reopened as I face the same problem, or should I just make a new issue given this ones been closed for a year?

IGCIT commented 10 months ago

@IGCIT any chance this issue can be reopened as I face the same problem, or should I just make a new issue given this ones been closed for a year?

yes, please, open a new one for current driver