Closed AverageGithubBugReporter closed 1 year ago
Hi @AverageGithubBugReporter ,
May I know if the issue is intermittent? What is the failure rate? Also, could you try to verify the integrity of the games installed on your system via Steam?
Hi @AverageGithubBugReporter ,
May I know if the issue is intermittent? What is the failure rate? Also, could you try to verify the integrity of the games installed on your system via Steam?
The issue is intermittent, yes, it will seemingly randomly occur for no reason at all
As mentioned, I tried several games after this error and nothing would boot up, and upon restarting the system all games worked fine
As also mentioned, this has happened twice and I've tried booting four different games when it happens, with a similar error being given for all of them
Maybe you have my similar issue: try checking on dxdiag if it's bugged like mine (you can check my screenshot here https://github.com/IGCIT/Intel-GPU-Community-Issue-Tracker-IGCIT/issues/221) when the game doesn't want to boot up
hi @92lucio92, The case has been verified on our side and we are not observing the issue on our configurations as below: Processor: i7-12700K and Intel(R) Core i7-11700K Graphic driver version: 31.0.101.4032.
hi @92lucio92, do you have any updates for us?
sorry didn't see that you replied me there, as I wrote on my issue I think i figured out what is causing for me the problem:
I think I found out the issue: I was able to replicate the bug after I open a "heavy" hw accelerated program (in my case, I use bluestacks a lot) Sometimes I'm getting extremely low fps on some games after I used Adobe XD (no dxdiag bug tho) but a reboot is fixing the issue.
Yes, if I don't open bluestacks or adobe xd the games will run fine.
But if, for example:
- Run bluestacks
- Close blustacks
- Try to run a game
- The bug is here and:
- I get extremly low fps OR
- cannot launch dx11 version --> force to run dx9 (Lost Ark) OR
- cannot launch at all
A user log out/sys reboot fix the issue
Thanks @92lucio92 for the quick explanation and I will try to replicate the issue with your steps as well. can you both @92lucio92 @AverageGithubBugReporter check the issue on latest driver 31.0.101.4091 and 31.0.101.4091(beta)?
I'm on latest 'public' driver atm, I'll try the beta one
Well I have to say well done with the new drivers! Just tried once and there is no issues (windows screenshot capture is working too!)
hi @92lucio92, thanks for the quick check, since the issue was resolved on the latest driver, we are proceeding to close the case. @AverageGithubBugReporter, do you observe the issue on the latest driver?, if no please feel free to close the case.
Hi @IGCIT , Since there is no response from the customer and the issue was confirmed resolved by another customer, so please proceed to close this case.
Checklist [README]
Game / Application [Required]
Any game, has happened with F1 2020, Battlefield V and Jedi Fallen Order
Game Platform [Required]
Other game platform
No response
Processor / Processor Number [Required]
i5-12400F
Graphic Card [Required]
Arc A770 Special Edition
GPU Driver Version [Required]
Rendering API [Required]
Windows Build Number [Required]
Other Windows build number
No response
Intel System Support Utility report
igcit_ssu.txt
Description and steps to reproduce [Required]
System will randomly throw errors that games cannot be run because the GPU lacks the necessary feature level, images below
GPU-Z also does not recognize DirectML, Ray Tracing, or DirectCompute as features
Happened with both 4032 and 4034
There is no reliable way to reproduce I am aware of, I stepped away from my computer for a bit and it threw the error message when I attempted to boot a game
Restarting the system has fixed it both times this has happened
Game graphic quality [Required]
Game resolution [Required]
2560x1440p
Game VSync [Required]
Off
Game display mode [Required]
Detailed game settings [Required]
N/A, error occurs with multiple games
Device / Platform name
No response
Crash dumps [Required, if applicable]
No response
Save game
No response
Game custom logs
No response