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IGCIT / Intel-GPU-Community-Issue-Tracker-IGCIT

IGCIT is a Community-driven issue tracker for Intel GPUs.
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Intel wont show the correct Card and Speed in Intel Control Center and GPU-Z / Asrock A770 Phantom Gaming D 8GB OC #228

Closed Darklegion1978 closed 1 year ago

Darklegion1978 commented 1 year ago

Checklist [README]

Application [Required]

Windows general

Processor / Processor Number [Required]

I5 - 11400F

Graphic Card [Required]

Intel Arc A770 Phantom Gaming D 8GB OC

GPU Driver Version [Required]

Rendering API [Required]

Windows Build Number [Required]

Other Windows build number

No response

Intel System Support Utility report

Screenshot 2023-01-05 114808_Intel_Control_Center_A770 Screenshot 2023-01-05 114839_GPU_Z_A770 SSU_Log.txt

Description and steps to reproduce [Required]

Hello,

i bought the Intel Arc A770 Asrock Phantom Gaming D 8GB OC Variant.

It will have 2200 MHz standard/base GPU Clock.

The Card has just 2100 MHz as the normal Intel Arc A770, thats also to see on the Screens from Intel Control Center as also at GPU-Z.

GPU-Z and the Intel Control Center, both are showing the Speed 2100 MHz and not the 2200 MHz.

So wheres the issue or Problem, are these the Drivers from Intel? Card not identified correct?

Greetings Roman

Device / Platform

Intel Arc A770 Asrock Phantom Gaming D 8GB OC

Crash dumps [Required, if applicable]

No response

Application / Windows logs

No response

Darklegion1978 commented 1 year ago

Got an Answer from Asrock Support, if it helps you.

"Intel also has notified us about the values showing on the Intel ARC control. They will judge whether to change the values when detecting the Intel Arc A770 Phantom Gaming D 8GB OC."

Maybe you have the chance to get more into this and if its just a display failure, or the card wont get recognized as an asrock card.

IntelSupport-Arun commented 1 year ago

Hi @Darklegion1978 , We are checking this and will come back soon.

Darklegion1978 commented 1 year ago

Hi @Darklegion1978 , We are checking this and will come back soon.

Thats really nice, Asrock is really no help. Theyr telling me, all is fine and its part of Intel and the Intel Driver.

If they sell products from Intel and OC them, that the standard GPU Speed is higher, it should be so. Otherwise i can buy an original Intel Card, and Intel should not sell theyr Products anymore to Brands like Asrock.

Thanks in advance

Roman

RhanCandia commented 1 year ago

I can confirm that the Arc Control and GPU-Z is only reporting a base clock of 2050 (Intel base clock). My ASRock A750 is supposed to have a base clock of 2200 according to the product page.

image

image

IntelSupport-Arun commented 1 year ago

Hi @RhanCandia ,

We have been escalated to the next level and waiting for the response. Will update you once we received a reply from them. Please stay tuned.

IntelSupport-Arun commented 1 year ago

Hi @RhanCandia , Below is the update from the Engineering Team - _"We have tested with the Asrock A770 8GB OC variant and can confirm that the gpuz is not notifying the correct gpu clock frequency. However, ARC control is showing the correct GPU clock running at 2300mhz. We also tested it with the HWinfo utility application to confirm that the GPU clock was seeing was correct and was able to confirm.

Tested with 4091 wGPUz2_52_0_HWinfo_NoActivity_Base_Clock

If we don't run any application, the idling gpu clock frequency is 600MHz. If we put it under load, it shoots upto 2250-2300Mhz. The website does say 2200Mhz but mine goes above as far as base clock is concerned So, the customer would have to reach out to ASRock about this. Also ArcControl matches HWinfo GPU clock frequency so in this case, the suggested resolution would be to contact Asrock."_

Darklegion1978 commented 1 year ago

Hi and thx for your Test and Answer.

Thats correct, under Load the Card Speeed goes up like the original Intel Card, tested both, the original and the asrock Card.

In Arc Control it doesnt show the corrct speed as like in GPU-Z, in both are just the 2100 MHz as Default Clock and not the OC default Clock.

image

I wrote also Asrock, they told me, its not theyr fault its Intels Driver fault.

So Brand vs. Brand, but its not fair to the Costumers.

All other Brands like Nvidia or also AMD can show the correct Speed also the OC default one.

The Question is, is the Asrock an OC Variant or not, i guess its not. And its just a Marketing Gag. The Asrock Card is like an normal Intel Card, 2100MHz as default and no OC, so everyone can buy an standard Intel Card, and the Intel Card boosts also up to 2400MHz and with the ARC OC Tool, a lot higher.

So no need to buy an Asrock Card and no need for Intel to have a Partner, where it wont work like it should.

Greetz

IntelSupport-Arun commented 1 year ago

Hi @Darklegion1978 ,

I just got the update from the Engineering team that they are able to reproduce the issue. For further debugging the issue they have submitted internal ticket and started working on this. As a heads-up, it may take 3 to 6months to get implemented depending on the severity and priority of the request. You may please stay tuned for our updates. Thank you for the understanding.

Darklegion1978 commented 1 year ago

Hi @Darklegion1978 ,

I just got the update from the Engineering team that they are able to reproduce the issue. For further debugging the issue they have submitted internal ticket and started working on this. As a heads-up, it may take 3 to 6months to get implemented depending on the severity and priority of the request. You may please stay tuned for our updates. Thank you for the understanding.

Big big thx for your Answer, and that Intel will work on it.

Greetings

EstebanIntel commented 1 year ago

Hi @Darklegion1978,

After looking further into this issue, our conclusion is that Arc Control is intended to be used with the Intel Limited Edition Arc GPUs. So the reporting of GPU Frequency within the Intel Arc Control System Information page is populated with the base specifications for our graphics products and does not reflect overclocking or other frequency changes that may be made by our graphics manufacturing partners. We recommend you confirm your product specifications for frequency with the manufacturer of your graphics product.

Darklegion1978 commented 1 year ago

Hi all,

Thx a lot for your answer.

I have something verry interesting for all they use a Asrock Arc Card.

I had also the issue that the card wont work with aspm L1 as Intel suggested to save power during idle. I made also a ticket at intel, and they dont know why its not working and thought it is my nvme drive.

But Asrock has made a Firmware Update now for his cards, a750 and a770 and after that Firmwareupdate my Asrock A770 also use aspm in LS1 mode and i can save power.

Maybe its important for intel too, if there is someone else whos asking about aspm and LS1 not working with an Asrock Card.

The Link for the Firmware Update is: https://www.asrock.com/support/faq.it.asp?id=528

Greetings and all the best

EstebanIntel commented 1 year ago

Thanks for the info on the new Asrock FW update helping reduce idle power consumption @Darklegion1978, that is indeed a great data point for us!

Regarding this specific issue, can it be closed?

Darklegion1978 commented 1 year ago

Hi @EstebanIntel

Glad i could help a little. Yes it can be closed, hopefully the Speed will be corrected also in an upcoming FW Update. ;)

Greetings