Closed JohnnyTex closed 1 year ago
Hi @JohnnyTex ,
We have the following questions to you:
This issue has seemingly been resolved in Driver version 4123. I'll continue testing this to make sure it has been, and if so I'll close this case. I'd recommend rolling out a new stable driver including the fix (should it be true) swiftly though.
Hi @JohnnyTex ,
Thank you for the result with 4123 driver. You may continue testing the latest driver and let me know if the issue rise again. If it's working fine please feel free to close this case.
Unfortunately it's not working fine. I can very safely say this time that this driver initially worked fine, but as the day went on and I tried to load up the game for another session I had the same issue as before. I haven't heard back from anyone on the Discord, but it's basically a mirror situation of what was going on in 4091.
Hi @JohnnyTex ,
Since issue is happening again I would like to know below details:
I may have found the error; when I disabled my CPU's integrated graphics the game began to work again. That might be the culprit.
Ever since disabling the Integrated Graphics, this game has been running w/o issue on driver 4123. I consider the issue closed.
This issue shouldn't be closed as it's not normal to expect the integrated graphics to be disabled to play the game. Clearly the game works with both Nvida and AMD with intel integrated graphics enabled. Intel needs to fix the regression in their drivers.
Fair point. I'll reopen it and wait for an official response.
Hi @JohnnyTex ,
There is a new Beta driver version 31.0.101.4125 has been released. Could you check and confirm the issue is still seeing with the latest driver?
I'll look into it when I can this week.
Hi @JohnnyTex , I have verified the issue on Core i7 12700K with 31.0.101.4125 and I couldnt able to reproduce the issue. Im able to play the game and no issue observed. Are you still seeing the issue? Please confirm.
Sorry, university has been roughing me up as of late, I'll try and get it on it soon. I'll note thought that typically speaking it works fine at first for me, as long as a day or so, but once it happens there's no way of going back.
Testing on 4146, I can safely say the game still crashes w/ iGPU enabled.
Hello @JohnnyTex I was unable to reproduce this issue on the 4255 driver version
Can you verify this on your side? remember to use DDU for a clean reinstallation.
I'm on 4257 and it actually happened to me just yesterday or so. Though the error code is different now. Having iGPU on also sporadically messed with other things like video corruption when turning on the telemetry overlay and whatnot in otherwise compatible games like Valorant. Next time I boot the game up I'll be sure to give it another shot.
Hi, sorry to interject.
Could you check if under Desktop > Screen Settings > Graphics Settings, the game's exe is set explicitly to High performace (while you have the iGPU enabled)?
(I have an 13700K + A770LE and a few non-mainstream games crash unless I force the gpu like above.)
This is my setting
Just checked and yup, it's set to high performance. In fact, all my games are manually set to high.
Also, I swore it had given me a different error message, but it turns out it was the one I already reported.
Its really strange, I am trying and trying to get that error. Do you have any other Sw running, like OBS, or some streamer tools, something like that?
No, I never run sw like that (not a content creator). This is definitely concerning, bc I can replicate this error on command. Is there any way this could be a 12600k-specific error? Unlikely, but a possibility perhaps.
Hmm I dont think it is related to the 12th gen cpu, I have one 12900K and cant reproduce the issue, the other thing maybe could be a game corruption, did you try to reinstall it before?
Yes, many times. I'm not exactly excited at the idea of having to do that again, but I can if there are no other explanations. The issue ofc is that the error code the game gives me faults the graphics hardware.
One thing I just notice, is that you are running the game through Battle.net, I am using steam. Let me try with battle.net this time. Also, looking thru the internet, this error: 0xC0000005 N is related with not having the admin rights to run the game. Do you run your game in admin mode?
Also try to verify the game files integrity: "For Battle.net Launcher, launch the Battle.net client. Tap the cogwheel-shaped icon that will be next to the Play button. Now, select Scan & Repair from the drop-down section. Hit Begin Scan and wait."
Hmm digging thru the steam forums, I found this same message error "0xC0000005 N" not being related to the Intel Arc at all, it sounds more something related to your local (game) files.
I'm pretty sure I run the game in admin mode. I can check soon. I scanned game files many, many times. There was never an issue. I can look up what the COD Support page says the error code is when I run into it again. I'm not sure exactly when I can check though, as I'm preparing for finals/graduation.
Well, I can play perfectly the game with the iGPU enabled from Battle.net . I am out of ideas...
I currently can't test this due to my PC having ram issues, so I'll give it another try later.
I think I may have actually been targeting the wrong thing perhaps; it might not necessarily be the iGPU that's to blame, but perhaps it's the iGPU multi-monitor implementation that's to blame. I don't have a dual-monitor setup, but I had the option in the BIOS turned on (the one that says it uses the iGPU in the event of multimonitor usage). When I disable that option, all my troubles are gone. But was that actually me turning off the iGPU? Or just a function of it?
Hmm, let me do a quick check on my side, maybe that's why I cant reproduce it
Yup, I have it enabled
And I can play the game with no issue
BTW I am using 31.0.101.4314
Are you using HDMI or Display-port?
Hey @JohnnyTex: I was having the same behavior you describe (disabling iGPU or the multi monitor option was the only way to play the game, if not the game didnt get to the main menu screen) after a ugly error message popped up when i was trying to play the game to do some other tests. After several tries and debug, I finally desist and reinstall the game... with the same result u_u So I try to reinstall the Intel drivers (using DDU) and the behavior was no more. The only difference is that I installed another version (and older one) I will install the same version I had before (31.0.101.4314) and share the results
--r2
Yup, that will do it @JohnnyTex please do a DDU safemode reboot and reinstall the drivers
--r2
1) I'm using DP 2) Well, I could ostensibly do that myself, but I always DDU'd my drivers back then. I think the safe mode reboot is probably the move, cause I've never used safe mode before.
@JohnnyTex any luck? does the save mode helped?
Haven't tried it yet, give me the week and I'm sure I'll have the opportunity to.
My bad, I forgot to update here that my monitor is currently under warranty repair, I'll hop on this the moment it comes back.
I kid you not, the safe mode might have done the trick. I'll give it a couple days though due to the degradation trait I observed earlier, but so far it looks like safe mode was the move. I'll update this in a couple days to confirm if he fix works for real.
Alright, it's been 3 days and every time I've booted the game up it's worked w/ iGPU turned on. Safe mode DDU + Clean Install did the trick.
Checklist [README]
Game / Application [Required]
Call of Duty: Modern Warfare II
Game Platform [Required]
Other game platform
No response
Processor / Processor Number [Required]
i5 12600k
Graphic Card [Required]
ARC A770 LE
GPU Driver Version [Required]
Rendering API [Required]
Windows Build Number [Required]
Other Windows build number
No response
Intel System Support Utility report
24ssu.txt
Description and steps to reproduce [Required]
On the latest ARC driver, the game won't recognize my GPU and thus crash during the opening boot sequence. I can't even make it to the menus. What's odd was that I think at first I was able to do this, but one day it stopped working. I went to the Intel Discord to ask if others have had this issue, and it turns out yes, others are saying I have to go back to v.4090 to play this game. I went back and lo and behold, I can play the game again.
Game graphic quality [Required]
Game resolution [Required]
2560 x 1440
Game VSync [Required]
Off
Game display mode [Required]
Detailed game settings [Required]
Basically the Ultra preset, with a few tweaks to things like reflections and textures as well as using AI upscaling.
Device / Platform name
No response
Crash dumps [Required, if applicable]
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Save game
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