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IGCIT / Intel-GPU-Community-Issue-Tracker-IGCIT

IGCIT is a Community-driven issue tracker for Intel GPUs.
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HEVC decoding broken #260

Closed straaat closed 1 year ago

straaat commented 1 year ago

Checklist [README]

Application [Required]

Windows 11 with HEVC video extensions

Processor / Processor Number [Required]

12th Gen Intel(R) Core(TM) i7-12700H

Graphic Card [Required]

Iris Xe + Arc A370M

GPU Driver Version [Required]

Rendering API [Required]

Windows Build Number [Required]

Other Windows build number

No response

Intel System Support Utility report

igcit_ssu.txt

Description and steps to reproduce [Required]

I have a laptop with i7-12700H cpu + Arc A370M gpu.

With driver 4091 installed, I can play a video recorded by my iPhone in UHD/60p encoded in HEVC just fine in Windows Media Player (11.2212.32.0) or other built-in apps on Windows 11 22H2 (22621.1344) using HEVC video extensions (2.0.60532.0).

After upgrading to the latest driver 4146, the video window stays black or green, audio is playing but no video. Switching back to the previous driver fixes the problem.

When the A370M is on version 4146 and the integrated Xe is on 4091, the video's play fine while the iGPU is used. When I force an app to use the Arc GPU the problem reappears.

Device / Platform

Lenovo VB82 / Lenovo Slim 7i (16” Intel)

Crash dumps [Required, if applicable]

No response

Application / Windows logs

No response

Karen-Intel commented 1 year ago

Hi @straaat!

Thank you for sharing and catching this strange behavior. Question, did you uninstall the graphics driver with DDU before upgrading from v.4091 to v.4146 on both systems? (Just confirming, you may already have) Please let me know, I will be working on this with you

Thanks!

Karen

straaat commented 1 year ago

I used the clean install option using the installer from Intel website.

I did not use DDU.

straaat commented 1 year ago

Same issue after using DDU to clean up and fresh driver installation.

Karen-Intel commented 1 year ago

Hi @straaat thank you for confirming! I will go ahead and double check the regression you mention. If I need any other evidence I will get back to you Thanks!

Karen

Karen-Intel commented 1 year ago

Hii @straaat just following up pending items We had an issue with our Iris Xe system so we're replicating with Desktop machines driver v.4255 and have not been able to reproduce the issue. Here's how it looks for me with an iGFX card UHD 770 Once we get hands on a system like yours I will update again in this thread. Also, if you could check on your end with the latest driver and see any changes, please let me know Thanks Karen

straaat commented 1 year ago

I tested both 4255 and 4257, problem is still there.

With the Iris Xe on driver 4092, there is no problem.

Karen-Intel commented 1 year ago

Thanks @straaat we will update once we get hands on an Iris Xe system to confirm the regression on our end Keep you posted

Karen

Karen-Intel commented 1 year ago

Hi @straaat help needed Can you please share the video that's failing for you? We've tested a HEVC video on our end in a system just like yours and are still unable to reproduce so, we haven't been able to confirm the regression.

Thanks

Karen

straaat commented 1 year ago

Here is a video cut to 1s to fit within github 10MB limit: 20230228_152417000_iOS-00.00.00.000-00.00.00.999.MOV.zip

Full video you can download from Onedrive (70MB): https://1drv.ms/v/s!AlMSXLxZAMmVpaV8hQxGzx3C-87sRw?e=LsvGA3

These videos will play in VLC for example but (with the recent drivers) not the built-in Windows apps like Photos or Media Player.

Karen-Intel commented 1 year ago

Hi @straaat

Unfortunately, we've not been able to reproduce the issue in a system with the same characteristics to yours w/driver 4255 or the regression w/4032 with the video you kindly shared to us. Hardware specs: 12th Gen Intel(R) Core(TM) i7-12700H, Graphic Card: Iris Xe + Arc A370M (ASUS)

In very particular cases like this one, we recommend to contact your machine's manufacturer to find what's the best driver they recommend for your machine: for example, install the latest GFX driver from Lenovo on top of our driver and if necessary, open a case so they can help investigate on their end the recurrence of this behavior.

Also, if you (or your friends) are able to reproduce it on a different configuration, we will appreciate if you contact us again so we can continue investigating on our end.

For the time being, we apologize for the inconveniences as we no longer can pursue this issue. Thank you for all the invested effort debugging it along with us!

@IGCIT can you help us close this issue? Customer might need OEM's help as we're not able to reproduce in a machine with almost identical characteristics :(

Karen

Arturo-Intel commented 1 year ago

@IGCIT can you please close this issue