Sonic Frontiers - Photo Mode produces black image aside from a few effects - Intel Arc A770 16GB

[gh192]

Checklist [README]

• [X] Device is not undervolted nor overclocked
• [X] Device is using the latest drivers
• [X] Game is not cracked, modded and use the latest patch

Game / Application [Required]

Sonic Frontiers

Game Platform [Required]

• [X] Steam
• [ ] Microsoft Store
• [ ] GOG Galaxy
• [ ] Ubisoft Connect
• [ ] Battle.net
• [ ] Epic Games
• [ ] Rockstar Games Launcher
• [ ] EA app
• [ ] Other (please specify)

Other game platform

No response

Processor / Processor Number [Required]

12th Gen Intel Core i7-12700

Graphic Card [Required]

Intel Arc A770 16GB

GPU Driver Version [Required]

• [X] 31.0.101.4255
• [ ] 31.0.101.4148
• [ ] 31.0.101.4146
• [ ] 31.0.101.4125
• [ ] 31.0.101.4123
• [ ] 31.0.101.4091
• [ ] 31.0.101.4090
• [ ] 31.0.101.4034
• [ ] 31.0.101.4032
• [ ] 31.0.101.3975
• [ ] 31.0.101.3959
• [ ] 31.0.101.3802
• [ ] 31.0.101.3793

Rendering API [Required]

• [ ] Vulkan
• [ ] OpenGL
• [ ] DirectX12
• [X] DirectX11
• [ ] DirectX10
• [ ] DirectX9

Windows Build Number [Required]

• [X] Windows 11 22H2
• [ ] Windows 11 21H2
• [ ] Windows 10 22H2
• [ ] Windows 10 21H2
• [ ] Other (Please specify)

Other Windows build number

No response

Intel System Support Utility report

igcit_ssu.txt

Description and steps to reproduce [Required]

When opening the photo mode in sonic frontiers from the pause menu, the preview shows the scene being rendered wrong with everything being black, with some graphical glitches present and some effects being rendered fine. Going into photo mode shows the same result, and moving the camera around shows that this is real-time rendering that is still occuring.

The graphics are being rendered correctly outside of photo mode.

Game graphic quality [Required]

• [ ] Low
• [ ] Medium
• [X] High
• [ ] Ultra

Game resolution [Required]

1920x1080

Game VSync [Required]

On

Game display mode [Required]

• [X] Fullscreen
• [ ] Windowed
• [ ] Borderless Windowed

Detailed game settings [Required]

Device / Platform name

No response

Crash dumps [Required, if applicable]

No response

Save game

No response

[Karen-Intel]

Hi @gh192 thank you for posting your findings! Let me check on my end how it looks and get back to you in case I have questions Talk to you soon!

Karen

[Karen-Intel]

Hi @gh192 thank you for your patience. I have been able to reproduce the strange behavior you reported with Photo Mode I'm using a 13900K system with A770 LE + driver v.4255 I will be reporting it internally asap. Just FYI for the fix to be released may take a while (3-6 months) so please keep your drivers up to date and do not close this post, I will make sure to be back whenever I have updates

Thank you so much for helping us report this issue! Have a great day

Karen

[EstebanIntel]

Hi @gh192,

I have good news: driver 32.0.101.6127 has been published and it introduces a fix for the issue with Sonic Frontiers photo mode. Please try this driver and if the issue persists let me know. By the way, I know this was reported a long time ago and I do apologize for the time it took to see any progress, so I also want to thank you for your patience and for supporting Intel Arc Graphics.

[EstebanIntel]

Hi @gh192,

Any chance you were able to test the fix?