Call of Duty: Black Ops Cold War - Graphical Artifacts During Movie/Cutscenes

[DoragonHunter]

Checklist [README]

• [X] Device is not undervolted nor overclocked
• [X] Device is using the latest drivers
• [X] Game is not cracked, modded and use the latest patch

Game / Application [Required]

Call of Duty: Black Ops Cold War

Game Platform [Required]

• [ ] Steam
• [ ] Microsoft Store
• [ ] GOG Galaxy
• [ ] Ubisoft Connect
• [X] Battle.net
• [ ] Epic Games
• [ ] Rockstar Games Launcher
• [ ] EA app
• [ ] Other (please specify)

Other game platform

No response

Processor / Processor Number [Required]

Ryzen 7 5800X3D (8-Core / 16-Threads)

Graphic Card [Required]

Ryzen 7 5800X3D (8-Core / 16-Threads)

GPU Driver Version [Required]

• [X] 31.0.101.4311
• [ ] 31.0.101.4257
• [ ] 31.0.101.4255
• [ ] 31.0.101.4148
• [ ] 31.0.101.4146
• [ ] 31.0.101.4125
• [ ] 31.0.101.4123
• [ ] 31.0.101.4091
• [ ] 31.0.101.4090
• [ ] 31.0.101.4034
• [ ] 31.0.101.4032
• [ ] 31.0.101.3975
• [ ] 31.0.101.3959
• [ ] 31.0.101.3802

Rendering API [Required]

• [ ] Vulkan
• [ ] OpenGL
• [X] DirectX12
• [ ] DirectX11
• [ ] DirectX10
• [ ] DirectX9

Windows Build Number [Required]

• [X] Windows 11 22H2
• [ ] Windows 11 21H2
• [ ] Windows 10 22H2
• [ ] Windows 10 21H2
• [ ] Other (Please specify)

Other Windows build number

No response

Intel System Support Utility report

igcit_ssu.txt

Description and steps to reproduce [Required]

Graphical artifact/pixelation can be seen at the left side of the screen when cutscenes/loading movie/movie is played in the game. This also affects the intro movie and the campaign missions.

Steps to Reproduce:

1. Start the game as usual.
2. Note the left artifacting when the logo/movie intro is played. This also happens in cutscenes inside the Campaign missions & loading screens.

Game graphic quality [Required]

• [ ] Low
• [ ] Medium
• [X] High
• [ ] Ultra

Game resolution [Required]

3440x1440

Game VSync [Required]

Off

Game display mode [Required]

• [X] Fullscreen
• [ ] Windowed
• [ ] Borderless Windowed

Detailed game settings [Required]

Device / Platform name

No response

Crash dumps [Required, if applicable]

No response

Save game

No response

[Karen-Intel]

Heeey @DoragonHunter nice to hear from you again!

We'll check the Graphical artifacts on our end and get back here in case we have questions.

Karen

[Karen-Intel]

Heey @DoragonHunter Just FYI, I was able to reproduce the issue with driver v4311 in a 13900k system with A770 As in the other post, I am already in the process of reporting it internally so we can have a fix ~3 to 6 months aprox.

Please keep the post open, we will come back and update this thread.

Thank you for your help, have a great weekend.

Karen

[ewahl-osc]

This has gotten worse and worse for me. In the most recent 4953 drivers 1/2 the screen is garbage now. Any ideas on settings to help or address this?

[Karen-Intel]

The dev team is already aware of this issue and we will post an update once you can verify in a public release

Karen

[ewahl-osc]

Do you mean use WHQL only drivers? If not, please define "verify in a public release" so that we may confirm it.

[Karen-Intel]

Fixes can be included on both. We will verify first and as soon as we see improvements will tell you which one to test with

[rmorera-intel]

Hello @DoragonHunter ,

Thank you for reporting this issue. Our priority is to target the most popular games and apps to focus our efforts on providing a high quality, stable experience for the broadest set of users. We will continue to improve our software performance and compatibility throughout 2024 and beyond. While we can’t accommodate your request at this time, please watch this article on our website for any possible changes to this situation.