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IGCIT / Intel-GPU-Community-Issue-Tracker-IGCIT

IGCIT is a Community-driven issue tracker for Intel GPUs.
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Shadow of Tomb Raider #311

Closed MrDiagnose closed 1 month ago

MrDiagnose commented 1 year ago

Checklist [README]

Application [Required]

Shadow of The Tomb Raider Definitive Edition (Epic Games Version)

Processor / Processor Number [Required]

Ryzen 5 3400g

Graphic Card [Required]

Intel Arc a750 LE

GPU Driver Version [Required]

Rendering API [Required]

Windows Build Number [Required]

Other Windows build number

No response

Intel System Support Utility report

igcit_ssu.txt

Description and steps to reproduce [Required]

Shadow of the Tomb Raider: Definitive Edition (epic version) is giving me black screen in the earthquake scene where you have to run I have Intel arc a750 driver 31.0.101.4314 tried running it using amd gpu worked fine so my guess is Intel gpu has issues with it Shadow of tomb raider glitch

Device / Platform

No response

Crash dumps [Required, if applicable]

No response

Application / Windows logs

No response

BelleNottelling commented 1 year ago

When I played this game awhile ago, I was also able to replicate this exact same behavior with my A770. It happened both with or without RT enabled, XeSS on/off. Changing the visual settings didn't seem to change anything. The only way I was able to get past that part of the game was to boot it up in DX11 mode. Performance was comparatively terrible, but the screen didn't go completely black so it could actually be played. Even outside of that issue, I know I personally just had issues with the game random crashing.

For the dev's info, this is what that part of the game should look like: https://youtu.be/Tdkws4svu3U?t=149 This part of the game happens after you discover the location the "Mission of San Juan". It takes a decent bit of playtime to get to

MrDiagnose commented 1 year ago

a guy on discord said that turning off screen effect in that particular scene fixes the black screen issue but I don't have the game installed currently so can't test it myself

Karen-Intel commented 1 year ago

Hey @MrDiagnose no worries we will test this ourselves. We will get back with our findings soon

Karen

Karen-Intel commented 1 year ago

Heeeey @MrDiagnose sorry for the delay. It took is a while indeed to get to that part of the game We were finally able to reproduce the issue and we have also confirmed the screen effect option -off might work as a WA but the best is to report this internally. Just FYI our driver cadence for fixes to be released can take from 3 up to 6 months, but let's keep this post open please in case we have updates sooner. Thank you so much for your help and your patience, talk to you soon

Karen

Karen-Intel commented 2 months ago

Hey @MrDiagnose the fix for this issue was included in driver version 5590/5592, could you help me confirm on your end please? On my end I cannot see the issue anymore :)

Karen

MrDiagnose commented 1 month ago

thanks it works without glitches now https://www.youtube.com/watch?v=KcRbsIaRt4U