Cyberpunk 2077 fails to launch when the iGPU is enabled

[BelleNottelling]

Checklist [README]

• [X] Device is not undervolted nor overclocked
• [X] Device is using the latest drivers
• [X] Game is not cracked, modded and use the latest patch

Game / Application [Required]

Cyberpunk 2077

Game Platform [Required]

• [X] Steam
• [ ] Microsoft Store
• [ ] GOG Galaxy
• [ ] Ubisoft Connect
• [ ] Battle.net
• [ ] Epic Games
• [ ] Rockstar Games Launcher
• [ ] EA app
• [ ] Other (please specify)

Other game platform

No response

Processor / Processor Number [Required]

i7 13700K

Graphic Card [Required]

Arc A770 LE 16GB

GPU Driver Version [Required]

• [X] 31.0.101.4382
• [ ] 31.0.101.4369
• [ ] 31.0.101.4335
• [ ] 31.0.101.4314
• [ ] 31.0.101.4311
• [ ] 31.0.101.4257
• [ ] 31.0.101.4255
• [ ] 31.0.101.4148
• [ ] 31.0.101.4146
• [ ] 31.0.101.4125
• [ ] 31.0.101.4123
• [ ] 31.0.101.4091
• [ ] 31.0.101.4090
• [ ] 31.0.101.4034
• [ ] 31.0.101.4032
• [ ] 31.0.101.3975

Rendering API [Required]

• [ ] Vulkan
• [ ] OpenGL
• [X] DirectX12
• [ ] DirectX11
• [ ] DirectX10
• [ ] DirectX9

Windows Build Number [Required]

• [X] Windows 11 22H2
• [ ] Windows 11 21H2
• [ ] Windows 10 22H2
• [ ] Windows 10 21H2
• [ ] Other (Please specify)

Other Windows build number

No response

Intel System Support Utility report

igcit_ssu.zip

Description and steps to reproduce [Required]

1. Have your intel iGPU enabled
2. Try to launch Cyberpunk 2077. It will crash before it reaches the main menu screen
3. Disable iGPU
4. Try to launch Cyberpunk 2077. It will now work as expected

Game graphic quality [Required]

• [ ] Low
• [ ] Medium
• [ ] High
• [X] Ultra

Game resolution [Required]

2560x1440

Game VSync [Required]

On

Game display mode [Required]

• [X] Fullscreen
• [ ] Windowed
• [ ] Borderless Windowed

Detailed game settings [Required]

Ultra with motion blur and some other annoying post processing effects disabled. XeSS set to the quality preset.

Device / Platform name

No response

Crash dumps [Required, if applicable]

No response

Save game

No response

[Karen-Intel]

Hey @BelleNottelling I am running the game right now with a 13900K with UHD 770 enabled + A750 with the latest driver and hasn't crashed on me (I have iGPU enabled most of the time) Here's how it looks for me. I also made sure to have similar settings to yours (everything in Ultra, Raytracing on, XeSS) and the same resolution, no issues so far so... A few questions (I recommend you check them one step at a time, run the game and take notes)

0. Can you check if everything is physically well plugged? In the past we have had issues related to crashes because the power cables were not plugged correctly (Heavy games like MS Flight simulator)
1. Check if the game is mapped to High performance on Windows: System > Display > Graphics > Cyberpunk 2077 > Graphics preference > High performance
2. How do you disable de iGPU? Through OS only or BIOS?
3. Talking about the BIOS there's a very recent update, (yesterday) for your board. Please update it to the latest.
4. After the game crashed, did you obtain a dump? If so, please share.
5. What's the last Windows update you have installed?

I'll be still doing some more testing but if you could share this info, it would help me a lot

Thank you! Talk to you soon

Karen

[BelleNottelling]

Hello, @Karen-Intel 😄 Your little video was more helpful than expected, as you specifically checked the driver version for the iGPU. I did that and it turns out Windows had automatically installed a driver from December 2022 for the iGPU as when I had installed the drivers for my A770, the iGPU was disabled. Having re-run the driver installer for 4382 and verifying both devices are running that driver version, it appears to be working as expected now.

Thank you for your time!

[Karen-Intel]

@BelleNottelling yeeei that's great news! I'm glad it helped you.

Then you're ready to go, happy gaming!

Karen