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IGCIT / Intel-GPU-Community-Issue-Tracker-IGCIT

IGCIT is a Community-driven issue tracker for Intel GPUs.
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Cyberpunk freezes when set to fullscreen #383

Closed TheWonderfulTartiflette closed 10 months ago

TheWonderfulTartiflette commented 1 year ago

Checklist [README]

Game / Application [Required]

Cyberpunk 2077

Game Platform [Required]

Other game platform

No response

Processor / Processor Number [Required]

Intel Core i5-13600K

Graphic Card [Required]

Intel Arc A770 16GB LE

GPU Driver Version [Required]

Rendering API [Required]

Windows Build Number [Required]

Other Windows build number

No response

Intel System Support Utility report

Intel SSU 05.07.2023.txt

Description and steps to reproduce [Required]

Try to play in fullscreen

Game graphic quality [Required]

Game resolution [Required]

Any

Game VSync [Required]

On

Game display mode [Required]

Detailed game settings [Required]

From all the settings tinkering I did, I found that nothing fixes the issue. Here's a OneDrive link of the issue : https://1drv.ms/u/s!AmnzYyniwxuygaMBgfcWjLk7AZHeVQ?e=HJbmll (you'll need to download it, OneDrive doesn't support AV1 previews) The recording doesn't illustrate perfectly what I was seeing: When you see the black screens in the video, it means that I was doing Alt Tabs. This is the only way to refresh once what is displayed. If I don't do it, I simply can't see what I'm doing at all, even though the game actually runs in the background

Device / Platform name

ASUS Prime Z790 WiFi D4

Crash dumps [Required, if applicable]

No response

Save game

No response

Karen-Intel commented 1 year ago

@TheWonderfulTartiflette hey

Okay. Download is already in progress and once we finish debugging I will get back with my findings

Thanks

Karen

Karen-Intel commented 1 year ago

@TheWonderfulTartiflette hi

FYI I was able to reproduce the issue. I did a few jumps between resolutions and once I jumped to FS it would not show anything on my main screen, game is running in background tho. My setup has 2 monitors: 1 4K and 1 HD. I was running the game in the 4K one. Game went black and I unplugged the HD monitor (HDMI) Game didn't resume Then I unplugged the main monitor (DP) and game resumed. The only way I made it work again was unplugging my main monitor and plug it back. After the hot unplug, it would work as expected. Can you give it a go? I will continue debugging in other systems and update here soon

Karen

TheWonderfulTartiflette commented 1 year ago

I have an only 1080p@144Hz monitor with DisplayPort. Hot unplugging and replugging does not do anything for me. I tried resetting display drivers (Win Ctrl Shift B), nothing more still by the way. Same for changing the render resolution in game, changing the refresh rate with windows, enabling VSync in game as well

Karen-Intel commented 1 year ago

@TheWonderfulTartiflette okay just wanted to confirm.

Then I think my team will be able to repro without any difficulty with 1 or 2 monitors. Just share w/me the details of your monitor to add them in my report. I am already in process of filing this issue so let's keep this post open ok? Any update I will let you know

Karen

TheWonderfulTartiflette commented 1 year ago

Thanks a lot. It's an 24" Samsung Odyssey G3 LF24G35TFWUXEN, FreeSync Premium is enabled, running 1080p@144Hz. Would there be any more valuable info about it?

Karen-Intel commented 1 year ago

Thanks a lot. It's an 24" Samsung Odyssey G3 LF24G35TFWUXEN, FreeSync Premium is enabled, running 1080p@144Hz. Would there be any more valuable info about it?

Hmm perhaps just what you have under Graphics > Display > Advanced. If I need anything else I will let you know

Talk to you soon

Karen

TheWonderfulTartiflette commented 1 year ago

image (Desktop Mode; Active signal mode; Color depth; Color format; Color space)

Karen-Intel commented 1 year ago

Hey @TheWonderfulTartiflette help needed

I am unable to repro the same issue with driver v.4575. Could you give it a go? Please let me know if you're able to repro, thanks

Karen

TheWonderfulTartiflette commented 1 year ago

Hey @TheWonderfulTartiflette help needed

I am unable to repro the same issue with driver v.4575. Could you give it a go? Please let me know if you're able to repro, thanks

Karen

No, it still happens, even on 4576

TheWonderfulTartiflette commented 1 year ago

Hey, any update? Still happens, even on 4578

Karen-Intel commented 1 year ago

Heey @TheWonderfulTartiflette after I could not repro with v4575 my team has not been able to repro either. Allow me some time this week to double check and hopefully repro again. Keep you posted! I have the power thread for this game in the queue too, ty in advance

Karen

Ilya-intel commented 1 year ago

@TheWonderfulTartiflette Quick check regarding HDR, do you have it enabled or disabled in Windows settings?

TheWonderfulTartiflette commented 1 year ago

Disabled

Ilya-intel commented 11 months ago

@TheWonderfulTartiflette I tried CP2077 on several systems with different chipsets and couldn't replicate the behavior. So, my suggestions are:

  1. Test with another display, if possible.
  2. Wait for 2.0 patch which might (or might not) fix such issues.
  3. Try DDU again and install latest available driver from here: https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html
Ilya-intel commented 11 months ago

Hi @TheWonderfulTartiflette , Have you managed to test the new 2.0 game version?

Ilya-intel commented 10 months ago

@IGCIT Thread is abandoned, please close.

TheWonderfulTartiflette commented 10 months ago

My bad I forgot it sorry, I have put a reminder to test this as soon as I get home, sorry

TheWonderfulTartiflette commented 10 months ago

So yes indeed it has been fixed with the 2.0 version, thanks :)