search

IGCIT / Intel-GPU-Community-Issue-Tracker-IGCIT

IGCIT is a Community-driven issue tracker for Intel GPUs.
GNU General Public License v3.0
115 stars 4 forks source link

Arc Control wont open after installing driver 4575 #401

Closed J0dla closed 6 months ago

J0dla commented 1 year ago

Checklist [README]

Application [Required]

Arc Control

Processor / Processor Number [Required]

5700G

Graphic Card [Required]

ARC A380

GPU Driver Version [Required]

Rendering API [Required]

Windows Build Number [Required]

Other Windows build number

No response

Intel System Support Utility report

igcit_ssu.zip

Description and steps to reproduce [Required]

After DDU and installing driver 31.0.101.4575 arc control wont open on windows start or when trying from right click menu. Temporary sollution that works is to kill all arc control processes in task manager and start it manually and it just open.

Device / Platform

No response

Crash dumps [Required, if applicable]

No response

Application / Windows logs

event_arc Faulting application name: ArcControlAssist.exe, version: 1.70.5084.2, time stamp: 0x64af8c9d Faulting module name: ucrtbase.dll, version: 10.0.22621.608, time stamp: 0xf5fc15a3 Exception code: 0xc0000409 Fault offset: 0x000000000007df28 Faulting process id: 0x0x25C0 Faulting application start time: 0x0x1D9B8FB3ADA0DD0 Faulting application path: C:\Program Files\Intel\Intel Arc Control\ArcControlAssist.exe Faulting module path: C:\Windows\System32\ucrtbase.dll Report Id: 01430e44-2e5d-4400-a080-bb8d3da2a89c Faulting package full name: Faulting package-relative application ID: CBS.zip

Karen-Intel commented 1 year ago

@J0dla Hmm that sounds really strange. How many times did you have to force the launch manually?

Did it happen right after you performed the install? Can you confirm if you do have ARC Control v.17?

Thanks

Karen

J0dla commented 1 year ago

1.I would say all time from i install it,

  1. yep.
  2. v17 ? Only version i see in app 1.70.5084.2
Karen-Intel commented 1 year ago

1.I would say all time from i install it, 2. yep. 3. v17 ? Only version i see in app 1.70.5084.2

Hey @J0dla that is the right version, I was just asking cuz before we had v.16 :)

Let me see if I can repro the same behavior :) Talk to you soon

Karen

nyanmisaka commented 1 year ago

@Karen-Intel Same issue here on Arc A380 after installing the latest 4575 driver. It just so happens that I'm also on the same AMD platform, which includes an integrated graphics card.

My finding is that once I stop the Arc Control service, I can start the Arc Control panel. But this service is necessary to control the fan curve. Another solution is to roll back to the previous beta 4514 or WHQL 4502.

J0dla commented 1 year ago

@Karen-Intel I start PC today and i saw notification from arc control before login and looks like its working now. Maybe sfc /sannow (found some corruption and fixed it) and dism restore health helped, but still im curious what is a reason. I added CBS log to report.

Karen-Intel commented 1 year ago

@Karen-Intel I start PC today and i saw notification from arc control before login and looks like its working now. Maybe sfc /sannow (found some corruption and fixed it) and dism restore health helped, but still im curious what is a reason. I added CBS log to report.

@J0dla and @nyanmisaka thank you for all the details you have shared :) I actually had to do a whole scannow and system maintenance due to a conflictive Windows update so would be a good idea to try. I'm still enabling the AMD system and before EOD we will have results on my system. I'm glad its working now! I'll see if it works for me also in my AMD Ryzen 5

Stay tuned!

Karen

Karen-Intel commented 1 year ago

Hi guys! Just FYI, I was able to install driver v.4575 in my AMD Ryzen 5 system with ARC (I do not have a A380, but an A750) The driver is the same for both so it would have to fail and it hasn't

ARC Control - AMD + A750

I left it in idle state with ARC Control open, multiple restarts and no failure so far :)

I found something interesting with the latest Windows update so like @J0dla mentions, would be good to run a DISM restore health and a scan to confirm everything is OK with your systems

Karen

nyanmisaka commented 1 year ago

I tried these commands with no luck.

sfc /scannow
dism /online /cleanup-image /checkhealth
dism /online /cleanup-image /scanhealth

Screenshot 2023-07-20 163221

@Karen-Intel I can confirm that this version of Arc Control is conflicting with AMD graphics cards, at least with the integrated graphics or the so called APU. Once I disabled the AMD integrated graphics in Device Manager, Arc Control worked fine after a reboot.

You may need to install an AMD graphics card or switch to an APU to reproduce this issue since Ryzen 5 5600 has no integrated graphics, or preferably, a Ryzen 7000 platform should be more convenient since they all come with integrated graphics. The AMD driver version is 23.7.1.

Screenshot 2023-07-20 163518

J0dla commented 1 year ago

@nyanmisaka did you also encounter #380 ? @Karen-Intel and i reproduced it again with 4575 but WHQL, also when installing driver i choose not to launch Arc Control on end just reboot Like @nyanmisaka i have both igpu and arc on in system EDIT: its fixed again

  1. checked windows corruption its not the cause
  2. I killed tasks in task manager and then open manually app then shut down PC no luck it still borked
  3. I killed tasks in task manager and then open manually app and leave it open then shut down PC and its working now ......
nyanmisaka commented 1 year ago

@nyanmisaka did you also encounter #380 ?

I can't remember which version it was, but I did see it was blank there.

  1. I killed tasks in task manager and then open manually app and leave it open then shut down PC and its working now ......

Can you still see the fan control / curve option after you kill and restart the Arc Control in task manager?

I think Arc Control needs to be tested with GPUs from different vendors. The UWP panel (Intel® Graphics Command Center) can handle this use case but Arc Control fails.

nyanmisaka commented 1 year ago
  1. checked windows corruption its not the cause

I don't need to kill Arc Control after disabling AMD graphics. Just like the Ryzen 5 5600 showcased above.

Karen-Intel commented 1 year ago

Hi everyone :)

Thank you for all the details, I am in process of getting my hands on a system wih APU and hopefully repro.

@nyanmisaka about the OS scanning commands, were you able to run them succesfully?

Karen

J0dla commented 1 year ago

@nyanmisaka did you also encounter #380 ?

I can't remember which version it was, but I did see it was blank there.

  1. I killed tasks in task manager and then open manually app and leave it open then shut down PC and its working now ......

Can you still see the fan control / curve option after you kill and restart the Arc Control in task manager?

I think Arc Control needs to be tested with GPUs from different vendors. The UWP panel (Intel® Graphics Command Center) can handle this use case but Arc Control fails.

No i dont see fan control / curve option in performance tuning whats more when i click restore to defaults i get "Error applying default tuning settings" and all values are set to minimums ohno

nyanmisaka commented 1 year ago

No i dont see fan control / curve option in performance tuning whats more when i click restore to defaults i get "Error applying default tuning settings" and all values are set to minimums ohno

That's expected since it requires Arc Control service, which prevents Arc Control panel from launching.

nyanmisaka commented 1 year ago

@nyanmisaka about the OS scanning commands, were you able to run them succesfully?

OS scanning succeeds and shows no errors. Updating the graphics driver is the only major change recently.

Karen-Intel commented 1 year ago

@nyanmisaka and @J0dla ty for your patience

I was able to repro the same behavior in a Ryzen 7 7700 so I will be reporting this internally. Something to mention is that it does open sometimes with the APU enabled but somehow the process gets stuck in task manager and you have to kill all the processes for it to launch again with the APU enabled. As soon as I get any updates I will let you know here

Stay tuned!

Karen

nyanmisaka commented 1 year ago

I was able to repro the same behavior in a Ryzen 7 7700 so I will be reporting this internally. Something to mention is that it does open sometimes with the APU enabled but somehow the process gets stuck in task manager and you have to kill all the processes for it to launch again with the APU enabled. As soon as I get any updates I will let you know here

Anyway this never happened in previous driver builds. I would recommend adding a multi-GPU machine to your internal automated test pipeline as users may use Arc discrete graphics cards with other brands of graphics cards, which is very prone to problems without careful testing.

I also have a MS remote desktop(msrdp) issue caused by multi-GPU, it's a long standing bug not a regression. So I'll submit later.

Karen-Intel commented 1 year ago

I was able to repro the same behavior in a Ryzen 7 7700 so I will be reporting this internally. Something to mention is that it does open sometimes with the APU enabled but somehow the process gets stuck in task manager and you have to kill all the processes for it to launch again with the APU enabled. As soon as I get any updates I will let you know here

Anyway this never happened in previous driver builds. I would recommend adding a multi-GPU machine to your internal automated test pipeline as users may use Arc discrete graphics cards with other brands of graphics cards, which is very prone to problems without careful testing.

I also have a MS remote desktop(msrdp) issue caused by multi-GPU, it's a long standing bug not a regression. So I'll submit later.

Hey @nyanmisaka I will pass this feedback to the team in charge of ARC Control BAT

Karen

Lawkss commented 1 year ago

I have the same problem with Arc control center not opening with Intel integrated GPU and NVIDIA GPU combo.

I reinstalled the driver, updated it, DDU'd it nothing helps.

I also reinstalled all vcredist and .NET framework

PiccoloYu commented 1 year ago

I also encountered the same problem. Arc control cannot be opened through the Taskbar. You need to manually close the Arc control process to reopen it.

greyltc commented 1 year ago

+1. Arc Control on my system can't be launched. The tray icon is there, but launching the gui either via the tray icon or by the start menu doesn't work. My system has only 1 GPU, an A750 LE. My cpu is AMD though, but it's got no iGPU, Ryzen Threadripper 2990WX.

After ending the C:\Program Files\Intel\Intel Arc Control\ArcControlService.exe and all the copies of C:\Program Files\Intel\Intel Arc Control\ArcControlAssist.exe (4 of them for whatever reason) tasks manually via the task manager, I can then finally get the Arc Control GUI to appear by launching it from the start menu icon, but then when it launches the fan curve control section is missing.

I'm on 31.0.101.4577 WHQL

Edit: found a workaround for my case. I had a 2nd software display adapter screen capture device. I deactivated it in device manager and the problem is solved. 100% sure this issue is related to having multiple display adapters on your system.

Karen-Intel commented 1 year ago

@nyanmisaka and @J0dla ty for your patience

I was able to repro the same behavior in a Ryzen 7 7700 so I will be reporting this internally. Something to mention is that it does open sometimes with the APU enabled but somehow the process gets stuck in task manager and you have to kill all the processes for it to launch again with the APU enabled. As soon as I get any updates I will let you know here

Stay tuned!

Karen

Hey all, the issue has been addressed already and it is currently under investigation. Adding details , comments and affected users in the internal thread for tracking purposes.

Karen

SonicThomasGamer commented 1 year ago

I found A solution, I installed the latest driver and Intel Arc Control wouldn't open at all Alt + O hotkey popped up the Performance Telemetry, but didn't function

Link to solution on Intel Community -Arc control bugged out

Arc control bugged out

Screenshot (336)

Screenshot (335)

d-mccoy commented 1 year ago

Thanks to this thread I discovered the Parsec Virtual Display Adapter creates the same issue. Disabled it in Device Manager and now Arc Control works properly again. Cheers

mogators commented 1 year ago

This thread helped me figure out that the Citrix Workspace app was causing me to not be able to load the Arc control panel as well. Running a Ryzen 5600G (graphics already disabled) with an Arc A380. I saw in Device Manager that the Citrix Workspace app caused a second device to show up in the Display Adapter. I luckily didnt' need Citrix anymore so I uninstalled it. As soon as I did, the Arc Contol panel opened up. Just wanted to pass that along as another thing to check when working on the driver fix.

Karen-Intel commented 1 year ago

Hi guys! We have a new driver version 4284 that has a fix for ARC Control not launching on certain multi-GPU configurations. Please give it a go and let us know! (Information also available in release notes under Arc Control Fixed issues)

Thanks!

Karen

J0dla commented 1 year ago

@Karen-Intel tyvm for all your hard work i can confirm that on 4824 and AMD 5700G + A380 its working now.

Karen-Intel commented 6 months ago

@Arturo-Intel can you help close this one out? Fixed on v.4824 :)

Karen