Immortals of Aveum Crashes on Arc a750

[kunit1]

Checklist [README]

• [X] Device is not undervolted nor overclocked
• [X] Device is using the latest drivers
• [X] Game is not cracked, modded and use the latest patch

Game / Application [Required]

Immortals of Aveum

Game Platform [Required]

• [ ] Steam
• [ ] Microsoft Store
• [ ] GOG Galaxy
• [ ] Ubisoft Connect
• [ ] Battle.net
• [ ] Epic Games
• [ ] Rockstar Games Launcher
• [X] EA app
• [ ] Other (please specify)

Other game platform

No response

Processor / Processor Number [Required]

12600K

Graphic Card [Required]

Arc a750

GPU Driver Version [Required]

• [X] 31.0.101.4669
• [ ] 31.0.101.4644
• [ ] 31.0.101.4578
• [ ] 31.0.101.4577
• [ ] 31.0.101.4576
• [ ] 31.0.101.4575
• [ ] 31.0.101.4514
• [ ] 31.0.101.4502
• [ ] 31.0.101.4499
• [ ] 31.0.101.4382
• [ ] 31.0.101.4369
• [ ] 31.0.101.4335
• [ ] 31.0.101.4314
• [ ] 31.0.101.4311
• [ ] 31.0.101.4257
• [ ] 31.0.101.4255
• [ ] 31.0.101.4148
• [ ] 31.0.101.4146
• [ ] 31.0.101.4125
• [ ] 31.0.101.4123
• [ ] 31.0.101.4091
• [ ] 31.0.101.4090
• [ ] 31.0.101.4034

Rendering API [Required]

• [ ] Vulkan
• [ ] OpenGL
• [X] DirectX12
• [ ] DirectX11
• [ ] DirectX10
• [ ] DirectX9

Windows Build Number [Required]

• [X] Windows 11 22H2
• [ ] Windows 11 21H2
• [ ] Windows 10 22H2
• [ ] Windows 10 21H2
• [ ] Other (Please specify)

Other Windows build number

No response

Intel System Support Utility report

N/A

Description and steps to reproduce [Required]

Play the first mission of the game. While following Luna after going up on the chains the game freezes for a second and then an Unreal Engine Crash window comes up with the following text:

LowLevelFatalError [File:E:\Jenkins\GAME-Ascendant-Hardening_Build\Engine\Source\Runtime\D3D12RHI\Private\D3D12Util.cpp] [Line: 868] CurrentQueue.Device->GetDevice()->GetDeviceRemovedReason() failed at E:\Jenkins\GAME-Ascendant-Hardening_Build\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:910 with error 887A0006

Game graphic quality [Required]

• [ ] Low
• [ ] Medium
• [X] High
• [ ] Ultra

Game resolution [Required]

1920x1080

Game VSync [Required]

On

Game display mode [Required]

• [ ] Fullscreen
• [ ] Windowed
• [X] Borderless Windowed

Detailed game settings [Required]

All settings set to high, FSR Set to Quality

Device / Platform name

No response

Crash dumps [Required, if applicable]

No response

Save game

No response

[IGCIT]

hi @kunit1, can you please provide the ssu log?

thanks

[kunit1]

I can't replicate the issue anymore. I'll close this one for now and open a new one if I can replicate it reliably again.