Black screens when Starfield is in the background

[TheWonderfulTartiflette]

Checklist [README]

• [X] Device is not undervolted nor overclocked
• [X] Device is using the latest drivers
• [X] Game is not cracked, modded and use the latest patch

Game / Application [Required]

Starfield

Game Platform [Required]

• [X] Steam
• [ ] Microsoft Store
• [ ] GOG Galaxy
• [ ] Ubisoft Connect
• [ ] Battle.net
• [ ] Epic Games
• [ ] Rockstar Games Launcher
• [ ] EA app
• [ ] Other (please specify)

Other game platform

No response

Processor / Processor Number [Required]

Intel Core i5-13600K

Graphic Card [Required]

Intel Arc A770 16GB LE

GPU Driver Version [Required]

• [X] 31.0.101.4672
• [ ] 31.0.101.4669
• [ ] 31.0.101.4644
• [ ] 31.0.101.4578
• [ ] 31.0.101.4577
• [ ] 31.0.101.4576
• [ ] 31.0.101.4575
• [ ] 31.0.101.4514
• [ ] 31.0.101.4502
• [ ] 31.0.101.4499
• [ ] 31.0.101.4382
• [ ] 31.0.101.4369
• [ ] 31.0.101.4335
• [ ] 31.0.101.4314
• [ ] 31.0.101.4311
• [ ] 31.0.101.4257
• [ ] 31.0.101.4255
• [ ] 31.0.101.4148
• [ ] 31.0.101.4146
• [ ] 31.0.101.4125
• [ ] 31.0.101.4123
• [ ] 31.0.101.4091
• [ ] 31.0.101.4090
• [ ] 31.0.101.4034

Rendering API [Required]

• [ ] Vulkan
• [ ] OpenGL
• [ ] DirectX12
• [ ] DirectX11
• [ ] DirectX10
• [ ] DirectX9

Windows Build Number [Required]

• [X] Windows 11 22H2
• [ ] Windows 11 21H2
• [ ] Windows 10 22H2
• [ ] Windows 10 21H2
• [ ] Other (Please specify)

Other Windows build number

No response

Intel System Support Utility report

Intel SSU 06.09.2023.txt

Description and steps to reproduce [Required]

When the game is running in the background and looking at a game's store page on Steam, I got intermittent black screens. Video. Seems like I even got one just right now, when I clicked on “Edit” this GitHub “Issue”

Game graphic quality [Required]

• [X] Low
• [X] Medium
• [X] High
• [X] Ultra

Game resolution [Required]

1920x1080

Game VSync [Required]

On

Game display mode [Required]

• [ ] Fullscreen
• [ ] Windowed
• [X] Borderless Windowed

Detailed game settings [Required]

Any

Device / Platform name

ASUS PRIME Z790-P WiFi D4

Crash dumps [Required, if applicable]

No response

Save game

No response

[Karen-Intel]

Hey @TheWonderfulTartiflette have you spotted this behavior with other games or just Starfield? Also, can you share if you have HDMI plugged or DP? I mention this as I used to see this same behavior in a system that had a driver that had not be cleaned with DDU for a while and it was necessary to use it

Please let me know, thanks

Karen

[TheWonderfulTartiflette]

No, it's the first game with such an issue, and I'm on DP

[Arturo-Intel]

@TheWonderfulTartiflette Do you still seeing this behavior in your end?

[TheWonderfulTartiflette]

@Arturo-Intel Sorry, it's been a long time now since I refunded the game, maybe other people could help you

[Arturo-Intel]

Its ok, thanks for the quick response

[akarnokd]

maybe other people could help you

FWIW,

Playing Starfield since 4672, now on 5186. I never encountered this singal loss when tabbed out. On one occasion with driver 4885, I had a short signal loss while inside the game. Luckily, never since with the game.

In general, I had some random signal loss which appears to have been due to having a website open (Netflix, AppleTV+, Spotify, Amazon Prime) that requires HDCP compliant monitor (mine isn't).

1920x1080 60Hz HDMI 1.4a monitor, i7 13700K, A770LE, Windows 11 22H2 & 23H2.