Topaz AI version 2.0.0 Crashes on ARC 770 (4676)

[mkohlman]

Checklist [README]

• [X] Device is not undervolted nor overclocked
• [X] Device is using the latest drivers
• [X] Application is not cracked, modded and use the latest patch

Application [Required]

Topaz AI - Version 2.0.0

Processor / Processor Number [Required]

11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz / BFEBFBFF000A0671

Graphic Card [Required]

ASRock Phantom Gaming Arc A770 8GB - BIOS 20.1064.0

GPU Driver Version [Required]

• [X] 31.0.101.4676
• [ ] 31.0.101.4672
• [ ] 31.0.101.4669
• [ ] 31.0.101.4644
• [ ] 31.0.101.4578
• [ ] 31.0.101.4577
• [ ] 31.0.101.4576
• [ ] 31.0.101.4575
• [ ] 31.0.101.4514
• [ ] 31.0.101.4502
• [ ] 31.0.101.4499
• [ ] 31.0.101.4382
• [ ] 31.0.101.4369
• [ ] 31.0.101.4335
• [ ] 31.0.101.4314
• [ ] 31.0.101.4311
• [ ] 31.0.101.4257
• [ ] 31.0.101.4255
• [ ] 31.0.101.4148
• [ ] 31.0.101.4146
• [ ] 31.0.101.4125
• [ ] 31.0.101.4123
• [ ] 31.0.101.4091
• [ ] 31.0.101.4090
• [ ] 31.0.101.4034

Rendering API [Required]

• [ ] Vulkan
• [ ] OpenGL
• [ ] DirectX12
• [ ] DirectX11
• [ ] DirectX10
• [ ] DirectX9
• [X] Not applicable

Windows Build Number [Required]

• [X] Windows 11 22H2
• [ ] Windows 11 21H2
• [ ] Windows 10 22H2
• [ ] Windows 10 21H2
• [ ] Other (Please specify)

Other Windows build number

No response

Intel System Support Utility report

SSU Scan Information

Scan Info: Version:"2.5.0.34" Date:"09/09/2023" Time:"00:00:22.0734741"

Scanned Hardware

Computer: BaseBoard Manufacturer:"ASUSTeK COMPUTER INC." BIOS Mode:"UEFI" BIOS Version/Date:"American Megatrends Inc. 1701 , 12/12/2022 12:00 AM" CD or DVD:"HL-DT-ST BD-RE WH16NS60" Embedded Controller Version:"255.255" Platform Role:"Desktop" Processor:"11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz , GenuineIntel" Secure Boot State:"Off" SMBIOS Version:"3.3" Sound Card:"NVIDIA Virtual Audio Device (Wave Extensible) (WDM)" Sound Card:"USB Audio Device" Sound Card:"Realtek High Definition Audio" System Manufacturer:"ASUS" System Model:"System Product Name" System SKU:"SKU" System Type:"x64-based PC"

• "Display" Intel ® Graphics Driver Version:"27.20.100.9466"
  • "Intel(R) Arc(TM) A770 Graphics" Adapter Compatibility:"Intel Corporation" Adapter DAC Type:"Internal" Adapter RAM:"1.00 GB" Availability:"Running or Full Power" Bits Per Pixel:"32"
    • "Caption":"Intel(R) Arc(TM) A770 Graphics" Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Arc+A770+Graphics" CoInstallers:"oem123.inf,iDG2_Client_FWU_w10_DS,Internal,Intel(R) Arc(TM) A770 Graphics Family" Color Table Entries:"4294967296" Dedicated Video Memory:"Not Available" Driver:"igdkmdnd64.sys" Driver Date:"09/06/2023 05:00 PM" Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_92631f344de8baad\igdkmdnd64.sys" Driver Provider:"Intel Corporation" Driver Version:"31.0.101.4676" INF:"oem123.inf" INF Section:"iDG2_Client_FWU_w10_DS" Install Date:"Not Available" Installed Drivers:"C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_92631f344de8baad\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_92631f344de8baad\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_92631f344de8baad\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_92631f344de8baad\igd12umd64.dll" Last Error Code:"Not Available" Last Error Code Description:"Not Available" Last Reset:"Not Available" Location:"PCI bus 3, device 0, function 0" Manufacturer:"Intel Corporation" Microsoft DirectX* Version:"DirectX 12" Monochrome:"No" Number of Colors:"4294967296" Number of Video Pages:"Not Available" PNP Device ID:"PCI\VEN_8086&DEV_56A0&SUBSYS_60011849&REV_08\6&2445A8C7&0&00080008" Power Management Capabilities:"Not Available" Power Management Supported:"Not Available" Refresh Rate - Current:"119 Hz" Refresh Rate - Maximum:"120 Hz" Refresh Rate - Minimum:"59 Hz" Resolution:"5120 X 1440" Scan Mode:"Noninterlaced" Service Name:"igfxnd" Status:"OK" Video Architecture:"VGA" Video Memory:"Unknown" Video Processor:"Intel(R) Arc(TM) A770 Graphics Family"
• "Memory" Physical Memory (Available):"18.72 GB" Physical Memory (Installed):"32 GB" Physical Memory (Total):"31.80 GB"
  • "BANK 0" Capacity:"16 GB" Channel:"Controller0-ChannelA-DIMM1" Configured Clock Speed:"3600 MHz" Configured Voltage:"1200 millivolts" Data Width:"64 bits" Form Factor:"DIMM" Interleave Position:"First position" Manufacturer:"G Skill Intl" Maximum Voltage:"Not Available" Memory Type:"Unknown" Minimum Voltage:"Not Available" Part Number:"F4-3600C16-16GTZNC" Serial Number:"00000000" Status:"Not Available" Type:"Synchronous"
  • "BANK 1" Capacity:"16 GB" Channel:"Controller0-ChannelB-DIMM1" Configured Clock Speed:"3600 MHz" Configured Voltage:"1200 millivolts" Data Width:"64 bits" Form Factor:"DIMM" Interleave Position:"Second position" Manufacturer:"G Skill Intl" Maximum Voltage:"Not Available" Memory Type:"Unknown" Minimum Voltage:"Not Available" Part Number:"F4-3600C16-16GTZNC" Serial Number:"00000000" Status:"Not Available" Type:"Synchronous"
• "Motherboard" Availability:"Running or Full Power" BIOS:"1701, ALASKA - 1072009" Caption:"Motherboard"
  • "Chipset":"Intel(R)" Link:"http://www.intel.com/content/www/us/en/search.html?keyword=" Date:"12/11/2022 04:00 PM" Install Date:"Not Available" Last Error Code:"Not Available" Last Error Code Description:"Not Available" Manufacturer:"ASUSTeK COMPUTER INC." Model:"Not Available" Part Number:"Not Available" PNP Device ID:"Not Available" Power Management Capabilities:"Not Available" Power Management Supported:"Not Available" Product:"PRIME Z590-A" Serial Number:"210179478403743" Status:"OK" Version:"Rev 1.xx"
• "Networking" Intel ® Network Connections Install Options:"Not Available" Intel ® Network Connections Version:"Not Available" Intel ® PROSet/Wireless Software Version:"Not Available"
  • "Bluetooth Device (Personal Area Network)" Availability:"Running or Full Power" Caption:"Bluetooth Device (Personal Area Network)" CoInstallers:"Not Available" Default IP Gateway:"Not Available" DHCP Enabled:"Yes" DHCP Lease Expires:"Not Available" DHCP Lease Obtained:"Not Available" DHCP Server:"Not Available" Driver:"bthpan.sys" Driver Date:"06/21/2006 12:00 AM" Driver Path:"C:\WINDOWS\system32\drivers\bthpan.sys" Driver Provider:"Microsoft" Driver Version:"10.0.22621.1610" Index:"0002" INF:"bthpan.inf" INF Section:"BthPan.Install" Install Date:"Not Available" Installed:"Yes" IP Address:"Not Available" IP Subnet:"Not Available" Last Error Code:"Not Available" Last Error Code Description:"Not Available" Last Reset:"09/09/2023 08:39 AM" Location:"Not Available" MAC Address:"00:E0:4C:70:07:03" Manufacturer:"Microsoft" Net Connection ID:"Bluetooth Network Connection" NetCfgInstanceId:"{291AE2FE-E093-4DF4-985A-5A0E3714AD81}" PNP Device ID:"BTH\MS_BTHPAN\7&155AC7C&0&2" Port:"Not Available" Power Management (Low Power):"Not Available" Power Management (Wake On LAN):"Not Available" Power Management (Wake on Magic Packet):"Not Available" Power Management Capabilities:"Not Available" Power Management Supported:"No" Product Type:"Bluetooth Device (Personal Area Network)" Service Name:"BthPan" Status:"Enabled" Type:"Ethernet 802.3"
    • "Service Bindings" Client for Microsoft Networks: File and Printer Sharing for Microsoft Networks: Internet Protocol Version 4 (TCP/IPv4): Internet Protocol Version 6 (TCP/IPv6): Link-Layer Topology Discovery Mapper I/O Driver: Link-Layer Topology Discovery Responder: Microsoft LLDP Protocol Driver: VMware Bridge Protocol:
  • "Intel(R) Ethernet Controller (3) I225-V #2" Availability:"Running or Full Power"
    • "Caption":"Intel(R) Ethernet Controller (3) I225-V #2" Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Ethernet+Controller+(3)+I225+V+%232" CoInstallers:"Not Available" Default IP Gateway:"172.31.31.1" DHCP Enabled:"Yes" DHCP Lease Expires:"09/10/2023 08:39 AM" DHCP Lease Obtained:"09/09/2023 08:39 AM" DHCP Server:"172.31.31.1" Driver:"e2fn.sys" Driver Date:"06/29/2023 12:00 AM" Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\e2fn.inf_amd64_fcb868ac03f43b71\e2fn.sys" Driver Provider:"Intel" Driver Version:"2.1.3.15" ETrackID:"Not Available" Index:"0014" INF:"oem96.inf" INF Section:"I225.10.0.1..21390" Install Date:"Not Available" Installed:"Yes" IP Address:"172.31.31.31;fe80::50cb:6901:a898:8240" IP Subnet:"255.255.255.0;64" Last Error Code:"Not Available" Last Error Code Description:"Not Available" Last Reset:"09/09/2023 08:39 AM" Location:"PCI bus 7, device 0, function 0" MAC Address:"F0:2F:74:AD:49:34" Manufacturer:"Intel" Net Connection ID:"Ethernet 2" NetCfgInstanceId:"{E69403EF-89E4-4F8E-BB10-7EC56DA3AFE9}" NVM Version:"Not Available" Part Number:"Not Available" PNP Device ID:"PCI\VEN_8086&DEV_15F3&SUBSYS_87D21043&REV_03\F02F74FFFFAD493400" Port:"Not Available" Power Management (Low Power):"Active: Yes, Enable: Yes" Power Management (Wake On LAN):"Active: Yes, Enable: Yes" Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No" Power Management Capabilities:"Not Available" Power Management Supported:"No" Product Type:"Intel(R) Ethernet Controller (3) I225-V" Service Name:"e2fnexpress" Status:"Enabled" Type:"Ethernet 802.3"
    • "Service Bindings" Bridge Driver: Client for Microsoft Networks: File and Printer Sharing for Microsoft Networks: Internet Protocol Version 4 (TCP/IPv4): Internet Protocol Version 6 (TCP/IPv6): Link-Layer Topology Discovery Mapper I/O Driver: Link-Layer Topology Discovery Responder: Microsoft LLDP Protocol Driver: QoS Packet Scheduler: VMware Bridge Protocol:
    • "Settings" FlowControl:Flow Control:"Unknown (4)" IdleRestriction:Idle power down restriction:"Disabled (0)" InterruptModeration:Interrupt Moderation:"Enabled (1)" IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)" JumboPacket:Jumbo Packet:"Disabled (1514)" LsoV2IPv4:Large Send Offload V2 (IPv4):"Enabled (1)" LsoV2IPv6:Large Send Offload V2 (IPv6):"Enabled (1)" PMARPOffload:ARP Offload:"Enabled (1)" PMNSOffload:NS Offload:"Enabled (1)" PriorityVLANTag:Packet Priority & VLAN:"Packet Priority & VLAN Enabled (3)" SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)" TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)" TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)" UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)" UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)" WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)" *WakeOnPattern:Wake on Pattern Match:"Enabled (1)" ITR:Interrupt Moderation Rate:"Low (64)" WakeOnMagicPacketFromS5:Wake On Magic Packet From S5:"Enabled (1)"
  • "VMware Virtual Ethernet Adapter for VMnet1" Availability:"Running or Full Power" Caption:"VMware Virtual Ethernet Adapter for VMnet1" CoInstallers:"vnetinst.dll,VNL_AdapterCoinstaller" Default IP Gateway:"Not Available" DHCP Enabled:"No" DHCP Lease Expires:"Not Available" DHCP Lease Obtained:"Not Available" DHCP Server:"Not Available" Driver:"vmnetadapter.sys" Driver Date:"01/03/2023 12:00 AM" Driver Path:"C:\WINDOWS\system32\DRIVERS\vmnetadapter.sys" Driver Provider:"VMware, Inc." Driver Version:"14.0.0.7" Index:"0003" INF:"oem19.inf" INF Section:"VMnetAdapter1.Install" Install Date:"Not Available" Installed:"Yes" IP Address:"172.31.33.1;fe80::369a:6609:8dea:e723" IP Subnet:"255.255.255.0;64" Last Error Code:"Not Available" Last Error Code Description:"Not Available" Last Reset:"09/09/2023 08:39 AM" Location:"Not Available" MAC Address:"00:50:56:C0:00:01" Manufacturer:"VMware, Inc." Net Connection ID:"VMware Network Adapter VMnet1" NetCfgInstanceId:"{DB64DF33-AA30-4B9D-882E-B2582891877B}" PNP Device ID:"ROOT\VMWARE\0000" Port:"Not Available" Power Management (Low Power):"Not Available" Power Management (Wake On LAN):"Not Available" Power Management (Wake on Magic Packet):"Not Available" Power Management Capabilities:"Not Available" Power Management Supported:"No" Product Type:"VMware Virtual Ethernet Adapter for VMnet1" Service Name:"VMnetAdapter" Status:"Enabled" Type:"Ethernet 802.3"
    • "Service Bindings" Client for Microsoft Networks: File and Printer Sharing for Microsoft Networks: Internet Protocol Version 4 (TCP/IPv4): Internet Protocol Version 6 (TCP/IPv6): Link-Layer Topology Discovery Mapper I/O Driver: Link-Layer Topology Discovery Responder: Microsoft LLDP Protocol Driver:
    • "Settings" JumboPacket:Jumbo Packet:"Disabled (1514) (1514)" PriorityVLANTag:Priority / VLAN tag:"Priority & VLAN Enabled (3)" WakeOnMagicPacket:Wake on magic packet:"Enabled (1)" WakeOnPattern:Wake on pattern match:"Enabled (1)" EnableWakeOnLan:Wake on LAN:"Enabled (1)"
  • "VMware Virtual Ethernet Adapter for VMnet8" Availability:"Running or Full Power" Caption:"VMware Virtual Ethernet Adapter for VMnet8" CoInstallers:"vnetinst.dll,VNL_AdapterCoinstaller" Default IP Gateway:"Not Available" DHCP Enabled:"No" DHCP Lease Expires:"Not Available" DHCP Lease Obtained:"Not Available" DHCP Server:"Not Available" Driver:"vmnetadapter.sys" Driver Date:"01/03/2023 12:00 AM" Driver Path:"C:\WINDOWS\system32\DRIVERS\vmnetadapter.sys" Driver Provider:"VMware, Inc." Driver Version:"14.0.0.7" Index:"0004" INF:"oem19.inf" INF Section:"VMnetAdapter8.Install" Install Date:"Not Available" Installed:"Yes" IP Address:"172.31.32.1;fe80::5b6e:1666:f8bf:a6cd" IP Subnet:"255.255.255.0;64" Last Error Code:"Not Available" Last Error Code Description:"Not Available" Last Reset:"09/09/2023 08:39 AM" Location:"Not Available" MAC Address:"00:50:56:C0:00:08" Manufacturer:"VMware, Inc." Net Connection ID:"VMware Network Adapter VMnet8" NetCfgInstanceId:"{E61C78E1-ECC9-41D0-BC81-B9B717C97930}" PNP Device ID:"ROOT\VMWARE\0001" Port:"Not Available" Power Management (Low Power):"Not Available" Power Management (Wake On LAN):"Not Available" Power Management (Wake on Magic Packet):"Not Available" Power Management Capabilities:"Not Available" Power Management Supported:"No" Product Type:"VMware Virtual Ethernet Adapter for VMnet8" Service Name:"VMnetAdapter" Status:"Enabled" Type:"Ethernet 802.3"
    • "Service Bindings" Client for Microsoft Networks: File and Printer Sharing for Microsoft Networks: Internet Protocol Version 4 (TCP/IPv4): Internet Protocol Version 6 (TCP/IPv6): Link-Layer Topology Discovery Mapper I/O Driver: Link-Layer Topology Discovery Responder: Microsoft LLDP Protocol Driver:
    • "Settings" JumboPacket:Jumbo Packet:"Disabled (1514) (1514)" PriorityVLANTag:Priority / VLAN tag:"Priority & VLAN Enabled (3)" WakeOnMagicPacket:Wake on magic packet:"Enabled (1)" WakeOnPattern:Wake on pattern match:"Enabled (1)" EnableWakeOnLan:Wake on LAN:"Enabled (1)"
• "Operating System" .Net Framework Version:"2.0,3.0,3.5,4.0,4.8" Boot Device:"\Device\HarddiskVolume5" Internet Browser:"Google Chrome,116.0, Internet Explorer,11.1, Microsoft Edge,116.0" Locale:"United States" OS Manufacturer:"Microsoft Corporation" OS Name:"Microsoft Windows 11 Pro" Other OS Description:"Not Available" Page File:"C:\pagefile.sys" Page File Space:"5.00 GB" Physical Memory (Available):"18.73 GB" Physical Memory (Installed):"32 GB" Physical Memory (Total):"31.80 GB" System Directory:"C:\WINDOWS\system32" Version:"10.0.22631 Build 22631" Virtual Memory (Available):"19.53 GB" Virtual Memory (Total):"36.80 GB" Windows Directory:"C:\WINDOWS"
  • "Installed Updates" KB2151757:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [7/3/2022]" KB2467173:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [7/3/2022]" KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]" KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]" KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]" KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]" KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]" KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]" KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]" KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]" KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]" KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]" KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]" KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]" KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]" KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]" KB5012170:"Security Update [12/7/2022]" KB5018863:"Update [10/28/2022]" KB5023595:"Update [3/7/2023]" KB5027397:"Update [9/7/2023]" KB5028948:"Update [8/9/2023]" KB5030316:"Update [9/7/2023]" KB5030318:"Update [9/6/2023]" KB982573:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [7/3/2022]" Microsoft ASP.NET Core 7.0.10 - Shared Framework (x64):".NET [8/16/2023]" Microsoft ASP.NET Core 7.0.7 - Shared Framework (x64):".NET [8/27/2023]" SP1:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [Not Available]"
• "Processor"
  • "11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz" Architecture:"x64" ATPO:"Not Available" Availability:"Running or Full Power" Caption:"Intel64 Family 6 Model 167 Stepping 1"
    • "Chipset Name":"11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz" Link:"http://www.intel.com/content/www/us/en/search.html?keyword=11th+Gen++Core+i7+11700K+" CPU Speed:"3.60 GHz" Current Voltage:"1.6 volts" Driver:"Not Available" Driver Date:"04/21/2009 12:00 AM" Driver Path:"C:\WINDOWS\system32\drivers\intelppm.sys" Driver Provider:"Microsoft" Driver Version:"10.0.22621.2048" Ext. Family:"Not Available" Family:"Intel Core™ i7-2760QM" FPO:"Not Available" INF:"cpu.inf" INF Section:"IntelPPM_Inst.NT" Install Date:"Not Available" Last Error Code:"Not Available" Level 1 Cache:"8 x 384 KB" Level 2 Cache:"8 x 4096 KB" Level 3 Cache:"16 MB" Load:"2%" Manufacturer:"GenuineIntel" Model:"167" Name:"11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz" Number of Cores:"8" Number of Cores Enabled:"8" Number of Logical Processors:"16" Part Number:"To Be Filled By O.E.M." Power Management Capabilities:"Not Available" Power Management Supported:"No" Processor ID:"BFEBFBFF000A0671" Revision:"Not Available" Serial Number:"To Be Filled By O.E.M." Service Name:"intelppm" Status:"OK" Stepping:"1" Version:"Not Available"
• "Storage"
  • "Intel Raid 1 Volume" Capablities:"Random Access, Supports Writing, SMART Notification"
    • "Caption":"Intel Raid 1 Volume" Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Intel+Raid+1+Volume" Cylinder - Total:"249037" Description:"Disk drive" Driver:"Not Available" Driver Date:"06/21/2006 12:00 AM" Driver Version:"10.0.22621.1690" Error Code:"Device is working properly"
    • "Firmware Revision":"1.0.00" Link:"http://www.intel.com/content/www/us/en/support/solid-state-drives/000017245.html?wapkw=ssd+firmware" Heads - Total:"255" Index:"2" INF:"disk.inf" Install Date:"Not Available" Interface Type:"SCSI" Manufacturer:"(Standard disk drives)" Model:"Intel Raid 1 Volume" Name:"\.\PHYSICALDRIVE2" Partitions:"3" Physical Sector Size:"512" PNP Device ID:"SCSI\DISK&VEN_INTEL&PROD_RAID_1_VOLUME\4&B278A0A&0&060800" Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available" SCSI Bus:"6" SCSI LUN:"0" SCSI Port:"1" Sectors - Per Track:"63" Sectors - Total:"4000779405" Serial Number:"System Volume:1" Size:"1.86 TB" Size – Available:"1.61 TB" Status:"OK" Tracks - Per Cylinder:"255" Tracks - Total:"63504435"
    • "C:" Availability:"Not Available" Caption:"C:" Compression Method:"Not Compressed" Description:"Local Fixed Disk" File System:"NTFS" Name:"Not Available" Serial Number:"3A6E9530" Size:"1907.04 GB" Size – Available:"1651.61 GB" Status:"Not Available" Volume Dirty:"No"
  • "Intel Raid 1 Volume" Capablities:"Random Access, Supports Writing, SMART Notification"
    • "Caption":"Intel Raid 1 Volume" Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Intel+Raid+1+Volume" Cylinder - Total:"243200" Description:"Disk drive" Driver:"Not Available" Driver Date:"06/21/2006 12:00 AM" Driver Version:"10.0.22621.1690" Error Code:"Device is working properly"
    • "Firmware Revision":"1.0.00" Link:"http://www.intel.com/content/www/us/en/support/solid-state-drives/000017245.html?wapkw=ssd+firmware" Heads - Total:"255" Index:"1" INF:"disk.inf" Install Date:"Not Available" Interface Type:"SCSI" Manufacturer:"(Standard disk drives)" Model:"Intel Raid 1 Volume" Name:"\.\PHYSICALDRIVE1" Partitions:"1" Physical Sector Size:"4096" PNP Device ID:"SCSI\DISK&VEN_INTEL&PROD_RAID_1_VOLUME\4&B278A0A&0&060400" Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available" SCSI Bus:"6" SCSI LUN:"0" SCSI Port:"1" Sectors - Per Track:"63" Sectors - Total:"3907008000" Serial Number:"VMs Volume" Size:"1.82 TB" Size – Available:"865.36 GB" Status:"OK" Tracks - Per Cylinder:"255" Tracks - Total:"62016000"
    • "F:" Availability:"Not Available" Caption:"F:" Compression Method:"Not Compressed" Description:"Local Fixed Disk" File System:"NTFS" Name:"VMs Volume" Serial Number:"E06C1FF8" Size:"1863.00 GB" Size – Available:"865.36 GB" Status:"Not Available" Volume Dirty:"No"
  • "Intel Raid 10 Volume" Capablities:"Random Access, Supports Writing, SMART Notification"
    • "Caption":"Intel Raid 10 Volume" Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Intel+Raid+10+Volume" Cylinder - Total:"1459201" Description:"Disk drive" Driver:"Not Available" Driver Date:"06/21/2006 12:00 AM" Driver Version:"10.0.22621.1690" Error Code:"Device is working properly"
    • "Firmware Revision":"1.0.00" Link:"http://www.intel.com/content/www/us/en/support/solid-state-drives/000017245.html?wapkw=ssd+firmware" Heads - Total:"255" Index:"0" INF:"disk.inf" Install Date:"Not Available" Interface Type:"SCSI" Manufacturer:"(Standard disk drives)" Model:"Intel Raid 10 Volume" Name:"\.\PHYSICALDRIVE0" Partitions:"1" Physical Sector Size:"4096" PNP Device ID:"SCSI\DISK&VEN_INTEL&PROD_RAID_10_VOLUME\4&B278A0A&0&060000" Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available" SCSI Bus:"6" SCSI LUN:"0" SCSI Port:"1" Sectors - Per Track:"63" Sectors - Total:"23442064065" Serial Number:"Data Volume" Size:"10.92 TB" Size – Available:"1.34 TB" Status:"OK" Tracks - Per Cylinder:"255" Tracks - Total:"372096255"
    • "D:" Availability:"Not Available" Caption:"D:" Compression Method:"Not Compressed" Description:"Local Fixed Disk" File System:"NTFS" Name:"Data Volume" Serial Number:"6807864F" Size:"11178.04 GB" Size – Available:"1368.56 GB" Status:"Not Available" Volume Dirty:"No" ...#SSU#...

Description and steps to reproduce [Required]

Open an image in Topaz Photo AI, version 2.0.0 and simply let it autoanalyze the photo. Application will fault a few minutes into the anaylysis, with the application fault listed in Windows Event Manager.

Device / Platform

ASUS Z590 Mainboard - Custom System

Crash dumps [Required, if applicable]

No response

Application / Windows logs

Faulting application name: Topaz Photo AI.exe, version: 2.0.0.0, time stamp: 0x64fa2b16 Faulting module name: igdrcl64.dll, version: 23.20.101.4676, time stamp: 0x64f9f2d9 Exception code: 0xc0000005 Fault offset: 0x00000000001e6f68 Faulting process id: 0x0x1164 Faulting application start time: 0x0x1D9E376B220499A Faulting application path: C:\Program Files\Topaz Labs LLC\Topaz Photo AI\Topaz Photo AI.exe Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_92631f344de8baad\igdrcl64.dll Report Id: de382761-86af-4161-b0e7-91085e6def21 Faulting package full name: Faulting package-relative application ID:

[Arturo-Intel]

@mkohlman Hey, did you try with the latest beta driver? 101.4826

I was able to open an image with topaz AI 2.0.2 without any problem https://youtu.be/_4G2cHEoa0E

--r2

[Arturo-Intel]

@mkohlman did you have opportunity to verify it with Topaz AI 2.0.2?

[Karen-Intel]

@IGCIT can we please close this one? Issue is not reproducible with latest driver. If customer replies back with a persistent issue we can reopen anytime :)

Karen