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IGCIT / Intel-GPU-Community-Issue-Tracker-IGCIT

IGCIT is a Community-driven issue tracker for Intel GPUs.
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Display artifacts and monitor refresh reset after waking from sleep #513

Closed VibinHippo closed 8 months ago

VibinHippo commented 1 year ago

Checklist [README]

Application [Required]

Windows 11

Processor / Processor Number [Required]

Ryzen 7 7800X3D

Graphic Card [Required]

Intel ARC A770 LE

GPU Driver Version [Required]

Rendering API [Required]

Windows Build Number [Required]

Other Windows build number

No response

Intel System Support Utility report

igcit_ssu.txt

Description and steps to reproduce [Required]

When I put the computer to sleep and wake it, the monitor refresh rate is reset to 60hz and when I try to switch it back to 165hz, the display repeatedly blacks out with some artifacts and then eventually stopping, however still at 60hz. The only way to fix is to restart the computer.

Video- https://streamable.com/8we751

Device / Platform

Monitor- Asus Tuf vg259qr

Crash dumps [Required, if applicable]

No response

Application / Windows logs

No response

Karen-Intel commented 1 year ago

Hey @VibinHippo question, are you using DP or HDMI? Also, can you share your monitor specs? Just to find out if we have a similar configuration in the lab

TY

Karen

VibinHippo commented 1 year ago

Hi @Karen-Intel , Thanks for responding. I am using the furthest DisplayPort to the right (or left, depending on orientation) at the back of the A770.

Here is a link to the specs: https://www.asus.com/displays-desktops/monitors/tuf-gaming/tuf-gaming-vg259qr/techspec/ In summary, the monitor is 1080p 24.5" 165hz ips 1ms.

Felipe-Intel commented 8 months ago

Hello @VibinHippo are you still seeing this with the latest driver v5084?

VibinHippo commented 8 months ago

Hello @Felipe-Intel, After attempting sleeping the PC and turning it back on again, on driver 5084, there is no display corruption however the refresh rate still gets reset from 165hz to 60hz, requiring a restart where it will return back to 165hz. I am moving towards the idea that the Arc A770 LE card may not communicate properly with my monitor which is causing the issue (Asus VG259QR, old model without Freesync but with AdaptiveSync and 'Gsync Compatible').

Felipe-Intel commented 8 months ago

I'll test this in my monitors (one Asus VP249, one ROG Swift pg32u) and see what happens. I'll update you soon.

Felipe-Intel commented 8 months ago

hello @VibinHippo I tested my 2 screens and had no problem with the refresh rate. Both screens kept the refresh rate after coming back from sleep. A few things I would suggest are:

  1. Check if you have installed the monitor's drivers (sometimes they have their own drivers). For this, check in device manager if under monitors, it appears as PnP Generic Monitor or if it is listed as the actual model. You may have to manually install them via device manager (right click over the device/update driver/look for files in pc).

  2. Try disconnecting the Arc Card (no need to remove the card, just unplug it from the PSU) and uninstall the Intel drivers and try to replicate with your integrated graphics only. Remember to connect your monitor the the motherboards video output. If issue persist, it is something not related to our drivers.

If issue is not reproducible with only the integrated graphics, then we can try the following

  1. Make sure your monitor is connected to the Arc Graphics card and disable your integrated graphics.
  2. Use "the other" interface (HDMI or DP) (this was recommended by Karen a while back).
  3. If possible, try to replicate with a different monitor/tv screen. Also, try with different resolutions in your Asus monitor.
  4. Make sure no other graphics related apps you may have installed are overriding Windows settings. You can try a clean boot for this.

Please let me know your results.

VibinHippo commented 8 months ago

Hello @Felipe-Intel, Thank you for testing the issue out on your end.

  1. I installed the latest monitor driver from the Asus website through device manager, however the refresh rate still reset after waking from sleep and the screen blacking out for short moments was observed again (as seen in the video from the original post). The display blacking out seems to be a sporadic occurrence, where sometimes it happens and sometimes not, as I stated that it was not present in my last reply, which I now realize was incorrect. Both of these were using DisplayPort.
  2. I have tried plugging in DisplayPort into the integrated graphics on the motherboard, setting the refresh rate to 165hz and waking from sleep, and the neither the refresh rate resetting nor the display blacking out were present.
  3. All instances in this thread have been with the integrated graphics disabled (through the bios). I have tried waking from sleep through the Arc card with both DisplayPort and integrated graphics enabled to no avail (unlikely it would have changed anything but worth a try).
  4. However, what was interesting was trying HDMI, setting the refresh rate to 144hz (the HDMI port on the monitor does not support 1080p 165hz), and waking from sleep. Bizarrely, the refresh rate did not reset to 60hz and the display blackouts were not present.
  5. Unfortunately I do not have any DisplayPort monitors that have a higher refresh rate than 60hz.
  6. I am fairly certain no startup applications are overriding Windows settings. I have included attached images of my startup applications.

Overall, HDMI working fine with the monitor is leading me to suspecting an issue related with DisplayPort on the card. I hope this was helpful.

1 2

VibinHippo commented 8 months ago

Hello @Felipe-Intel, Thank you for testing the issue out on your end.

  1. I installed the latest monitor driver from the Asus website through device manager, however the refresh rate still reset after waking from sleep and the screen blacking out for short moments was observed again (as seen in the video from the original post). The display blacking out seems to be a sporadic occurrence, where sometimes it happens and sometimes not, as I stated that it was not present in my last reply, which I now realize was incorrect. Both of these were using DisplayPort.
  2. I have tried plugging in DisplayPort into the integrated graphics on the motherboard, setting the refresh rate to 165hz and waking from sleep, and the neither the refresh rate resetting nor the display blacking out were present.
  3. All instances in this thread have been with the integrated graphics disabled (through the bios). I have tried waking from sleep through the Arc card with both DisplayPort and integrated graphics enabled to no avail (unlikely it would have changed anything but worth a try).
  4. However, what was interesting was trying HDMI, setting the refresh rate to 144hz (the HDMI port on the monitor does not support 1080p 165hz), and waking from sleep. Bizarrely, the refresh rate did not reset to 60hz and the display blackouts were not present.
  5. Unfortunately I do not have any DisplayPort monitors that have a higher refresh rate than 60hz.
  6. I am fairly certain no startup applications are overriding Windows settings. I have included attached images of my startup applications.

Overall, HDMI working fine with the monitor is leading me to suspecting an issue related with DisplayPort on the card. I hope this was helpful.

1 2

Just to follow up on 5, whilst using DisplayPort connected to the graphics card, I set the resolution to 1280x720 at 165hz and tried waking from sleep. After waking from sleep, the refresh rate had reset, the blackouts were present and most interestingly, the resolution was back at 1920x1080. After restarting, the refresh rate was back to 165hz (like the previous attempts), but what was unique was that the resolution was back at 1280 x 720.

Felipe-Intel commented 8 months ago

thanks @VibinHippo Great feedback. Let me talk to one of my peers and come back to you.

Felipe-Intel commented 8 months ago

@VibinHippo please go ahead and create a regular support case in our customer support portal Once it is created, please share the ticket number here so I can pick it up and continue the support there. Thanks in advance. Please add to that support ticket the IGCC report and please confirm if this issue happens with any of the three DP ports in your Intel Card. Thanks!

VibinHippo commented 8 months ago

Hello @Felipe-Intel, After further troubleshooting I have come to the conclusion that it is in fact the monitor (Asus Tuf VG259QR) rather than the graphics card. I tried plugging the card into another DisplayPort monitor (1440p 60hz) and, although the FPS change was not possible to be observed, there was no screen flickering at all after waking from sleep. I will most likely follow up with Asus in the future. Thank you for your time in trying to help me fix this issue!

Hennrix commented 2 weeks ago

I had this Issue on Three Different Systems: