APC_INDEX_MISMATCH when plugging in a second display

[feamsr00]

Checklist [README]

• [X] Device is not undervolted nor overclocked
• [X] Device is using the latest drivers
• [X] Application is not cracked, modded and use the latest patch

Application [Required]

10.0.19045.3570

Processor / Processor Number [Required]

Intel® Core™ i5-4670K CPU @ 3.40GHz

Graphic Card [Required]

Intel® Arc™ A750 Graphics

GPU Driver Version [Required]

• [X] 31.0.101.4887
• [ ] 31.0.101.4885
• [ ] 31.0.101.4826
• [ ] 31.0.101.4824
• [ ] 31.0.101.4676
• [ ] 31.0.101.4672
• [ ] 31.0.101.4669
• [ ] 31.0.101.4644
• [ ] 31.0.101.4578
• [ ] 31.0.101.4577
• [ ] 31.0.101.4576
• [ ] 31.0.101.4575
• [ ] 31.0.101.4514
• [ ] 31.0.101.4502
• [ ] 31.0.101.4499
• [ ] 31.0.101.4382
• [ ] 31.0.101.4369
• [ ] 31.0.101.4335
• [ ] 31.0.101.4314
• [ ] 31.0.101.4311

Rendering API [Required]

• [ ] Vulkan
• [ ] OpenGL
• [ ] DirectX12
• [ ] DirectX11
• [ ] DirectX10
• [ ] DirectX9
• [X] Not applicable

Windows Build Number [Required]

• [ ] Windows 11 22H2
• [ ] Windows 11 21H2
• [X] Windows 10 22H2
• [ ] Windows 10 21H2
• [ ] Other (Please specify)

Other Windows build number

No response

Intel System Support Utility report

igcit_ssu.txt

Description and steps to reproduce [Required]

Have hdmi display plugged in. Plugin DP display. Crash,

Device / Platform

No response

Crash dumps [Required, if applicable]

No response

Application / Windows logs

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

APC_INDEX_MISMATCH (1)
This is a kernel internal error. The most common reason to see this
BugCheck is when a filesystem or a driver has a mismatched number of
calls to disable and re-enable APCs. The key data item is the
Thread->CombinedApcDisable field. This consists of two separate 16-bit
fields, the SpecialApcDisable and the KernelApcDisable. A negative value
of either indicates that a driver has disabled special or normal APCs
(respectively) without re-enabling them; a positive value indicates that
a driver has enabled special or normal APCs (respectively) too many times.
Arguments:
Arg1: fffff8014fb5b530, Address of system call function or worker routine
Arg2: 0000000000000000, Thread->ApcStateIndex
Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
Arg4: 0000000000000000, Call type (0 - system call, 1 - worker routine)

Debugging Details:
------------------

Unable to load image igdkmdnd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmdnd64.sys

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 2827

    Key  : Analysis.Elapsed.mSec
    Value: 4241

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 624

    Key  : Analysis.Init.Elapsed.mSec
    Value: 23074

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 90

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x1

    Key  : Dump.Attributes.AsUlong
    Value: c

    Key  : Dump.Attributes.InsufficientDumpfileSize
    Value: 1

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Dump.Attributes.RequiredDumpfileSize
    Value: 0x230cc378f

    Key  : Failure.Bucket
    Value: 0x1_SysCallNum_0_igdkmdnd64!unknown_function

    Key  : Failure.Hash
    Value: {e522d68e-464a-4536-4755-27415cc813ec}

    Key  : Hypervisor.Enlightenments.Value
    Value: 68669340

    Key  : Hypervisor.Enlightenments.ValueHex
    Value: 417cf9c

    Key  : Hypervisor.Flags.AnyHypervisorPresent
    Value: 1

    Key  : Hypervisor.Flags.ApicEnlightened
    Value: 1

    Key  : Hypervisor.Flags.ApicVirtualizationAvailable
    Value: 0

    Key  : Hypervisor.Flags.AsyncMemoryHint
    Value: 0

    Key  : Hypervisor.Flags.CoreSchedulerRequested
    Value: 0

    Key  : Hypervisor.Flags.CpuManager
    Value: 1

    Key  : Hypervisor.Flags.DeprecateAutoEoi
    Value: 0

    Key  : Hypervisor.Flags.DynamicCpuDisabled
    Value: 1

    Key  : Hypervisor.Flags.Epf
    Value: 0

    Key  : Hypervisor.Flags.ExtendedProcessorMasks
    Value: 1

    Key  : Hypervisor.Flags.HardwareMbecAvailable
    Value: 0

    Key  : Hypervisor.Flags.MaxBankNumber
    Value: 0

    Key  : Hypervisor.Flags.MemoryZeroingControl
    Value: 0

    Key  : Hypervisor.Flags.NoExtendedRangeFlush
    Value: 0

    Key  : Hypervisor.Flags.NoNonArchCoreSharing
    Value: 1

    Key  : Hypervisor.Flags.Phase0InitDone
    Value: 1

    Key  : Hypervisor.Flags.PowerSchedulerQos
    Value: 0

    Key  : Hypervisor.Flags.RootScheduler
    Value: 0

    Key  : Hypervisor.Flags.SynicAvailable
    Value: 1

    Key  : Hypervisor.Flags.UseQpcBias
    Value: 0

    Key  : Hypervisor.Flags.Value
    Value: 4722927

    Key  : Hypervisor.Flags.ValueHex
    Value: 4810ef

    Key  : Hypervisor.Flags.VpAssistPage
    Value: 1

    Key  : Hypervisor.Flags.VsmAvailable
    Value: 1

    Key  : Hypervisor.RootFlags.AccessStats
    Value: 1

    Key  : Hypervisor.RootFlags.CrashdumpEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.CreateVirtualProcessor
    Value: 1

    Key  : Hypervisor.RootFlags.DisableHyperthreading
    Value: 0

    Key  : Hypervisor.RootFlags.HostTimelineSync
    Value: 1

    Key  : Hypervisor.RootFlags.HypervisorDebuggingEnabled
    Value: 0

    Key  : Hypervisor.RootFlags.IsHyperV
    Value: 1

    Key  : Hypervisor.RootFlags.LivedumpEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.MapDeviceInterrupt
    Value: 1

    Key  : Hypervisor.RootFlags.MceEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.Nested
    Value: 0

    Key  : Hypervisor.RootFlags.StartLogicalProcessor
    Value: 1

    Key  : Hypervisor.RootFlags.Value
    Value: 1015

    Key  : Hypervisor.RootFlags.ValueHex
    Value: 3f7

BUGCHECK_CODE:  1

BUGCHECK_P1: fffff8014fb5b530

BUGCHECK_P2: 0

BUGCHECK_P3: ffff

BUGCHECK_P4: 0

FILE_IN_CAB:  102323-21687-01.dmp

DUMP_FILE_ATTRIBUTES: 0xc
  Insufficient Dumpfile Size
  Kernel Generated Triage Dump

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

STACK_TEXT:  
ffffa402`811bfaf8 fffff801`310a55b8     : 00000000`00000001 fffff801`4fb5b530 00000000`00000000 00000000`0000ffff : nt!KeBugCheckEx
ffffa402`811bfb00 fffff801`30e50545     : ffff8309`a7ee9040 ffff8309`a7ee9040 fffff801`30f5e220 ffff8309`00000000 : nt!IopProcessWorkItem+0x147398
ffffa402`811bfb70 fffff801`30f0e6f5     : ffff8309`a7ee9040 00000000`00000080 ffff8309`9a695040 000fa425`b19bbdff : nt!ExpWorkerThread+0x105
ffffa402`811bfc10 fffff801`31006278     : fffff801`2ef12180 ffff8309`a7ee9040 fffff801`30f0e6a0 00000000`00000004 : nt!PspSystemThreadStartup+0x55
ffffa402`811bfc60 00000000`00000000     : ffffa402`811c0000 ffffa402`811ba000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28

SYMBOL_NAME:  igdkmdnd64+b530

MODULE_NAME: igdkmdnd64

IMAGE_NAME:  igdkmdnd64.sys

STACK_COMMAND:  .cxr; .ecxr ; kb

BUCKET_ID_FUNC_OFFSET:  b530

FAILURE_BUCKET_ID:  0x1_SysCallNum_0_igdkmdnd64!unknown_function

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {e522d68e-464a-4536-4755-27415cc813ec}

Followup:     MachineOwner
---------

: kd> lm
start             end                 module name
ffffb910`ba000000 ffffb910`ba2d7000   win32kbase   (pdb symbols)          C:\ProgramData\Dbg\sym\win32kbase.pdb\3F12A2CAFDE495F473DA7F57EAC61AB41\win32kbase.pdb
ffffb910`ba2e0000 ffffb910`ba690000   win32kfull   (deferred)             
ffffb910`ba6a0000 ffffb910`ba6e9000   cdd        (deferred)             
ffffb910`baf90000 ffffb910`bb02b000   win32k     (deferred)             
fffff801`2f000000 fffff801`2f03e000   TeeDriverGSCW8x64   (deferred)             
fffff801`2f040000 fffff801`2f048000   CtaChildDriver   (deferred)             
fffff801`2f050000 fffff801`2f06b000   monitor    (deferred)             
fffff801`2f070000 fffff801`2f086000   GSCAuxDriverx64   (deferred)             
fffff801`2f090000 fffff801`2f0ae000   hvservice   (deferred)             
fffff801`2f0b0000 fffff801`2f0bd000   rdpvideominiport   (deferred)             
fffff801`2f0c0000 fffff801`2f0eb000   luafv      (deferred)             
fffff801`2f0f0000 fffff801`2f126000   wcifs      (deferred)             
fffff801`2f130000 fffff801`2f186000   WUDFRd     (deferred)             
fffff801`2f190000 fffff801`2f19e000   WpdUpFltr   (deferred)             
fffff801`2f1a0000 fffff801`2f222000   cldflt     (deferred)             
fffff801`2f230000 fffff801`2f25f000   rdpdr      (deferred)             
fffff801`2f260000 fffff801`2f2a2000   prjflt     (deferred)             
fffff801`2f2b0000 fffff801`2f2ca000   storqosflt   (deferred)             
fffff801`2f2d0000 fffff801`2f2f7000   bindflt    (deferred)             
fffff801`2f300000 fffff801`2f318000   mslldp     (deferred)             
fffff801`2f320000 fffff801`2f345000   bowser     (deferred)             
fffff801`2f350000 fffff801`2f3a6000   msquic     (deferred)             
fffff801`2f3b0000 fffff801`2f3d7000   tsusbhub   (deferred)             
fffff801`2f3e0000 fffff801`2f474000   mrxsmb     (deferred)             
fffff801`2f480000 fffff801`2f4c5000   mrxsmb20   (deferred)             
fffff801`2f4d0000 fffff801`2f4e2000   condrv     (deferred)             
fffff801`2f4f0000 fffff801`2f4fd000   hvsocketcontrol   (deferred)             
fffff801`2f500000 fffff801`2f510000   vhdparser   (deferred)             
fffff801`2f520000 fffff801`2f536000   FsDepends   (deferred)             
fffff801`2f540000 fffff801`2f613000   vhdmp      (deferred)             
fffff801`2f620000 fffff801`2f638000   lltdio     (deferred)             
fffff801`2f640000 fffff801`2f65b000   rspndr     (deferred)             
fffff801`2f660000 fffff801`2f67d000   wanarp     (deferred)             
fffff801`2f680000 fffff801`2f808000   HTTP       (deferred)             
fffff801`2f810000 fffff801`2f82a000   mpsdrv     (deferred)             
fffff801`2f830000 fffff801`2f887000   srvnet     (deferred)             
fffff801`2f890000 fffff801`2f8a4000   mmcss      (deferred)             
fffff801`2f8b0000 fffff801`2f977000   srv2       (deferred)             
fffff801`2f980000 fffff801`2f9b4000   mqac       (deferred)             
fffff801`2f9c0000 fffff801`2f9e7000   Ndu        (deferred)             
fffff801`2f9f0000 fffff801`2fac7000   peauth     (deferred)             
fffff801`2fad0000 fffff801`2fae5000   tcpipreg   (deferred)             
fffff801`2faf0000 fffff801`2fb0d000   rassstp    (deferred)             
fffff801`2fb10000 fffff801`2fb2d000   NDProxy    (deferred)             
fffff801`2fb30000 fffff801`2fb58000   AgileVpn   (deferred)             
fffff801`2fb60000 fffff801`2fb83000   rasl2tp    (deferred)             
fffff801`2fb90000 fffff801`2fbb1000   raspptp    (deferred)             
fffff801`2fbc0000 fffff801`2fbdc000   raspppoe   (deferred)             
fffff801`2fbe0000 fffff801`2fbef000   ndistapi   (deferred)             
fffff801`2fbf0000 fffff801`2fc2a000   ndiswan    (deferred)             
fffff801`2fc30000 fffff801`2fc4a000   p9rdr      (deferred)             
fffff801`2fc50000 fffff801`2fc6d000   WdNisDrv   (deferred)             
fffff801`2fc90000 fffff801`2fcd8000   winnat     (deferred)             
fffff801`2fd10000 fffff801`2fdf1000   dxgmms2    (deferred)             
fffff801`30470000 fffff801`30476000   hal        (deferred)             
fffff801`30480000 fffff801`3048b000   kdcom      (deferred)             
fffff801`30490000 fffff801`304b8000   tm         (deferred)             
fffff801`304c0000 fffff801`3052d000   CLFS       (deferred)             
fffff801`30530000 fffff801`3054a000   PSHED      (deferred)             
fffff801`30550000 fffff801`3055b000   BOOTVID    (deferred)             
fffff801`30560000 fffff801`30589000   ksecdd     (deferred)             
fffff801`30590000 fffff801`3059e000   cmimcext   (deferred)             
fffff801`305a0000 fffff801`305ac000   ntosext    (deferred)             
fffff801`30c00000 fffff801`31c46000   nt         (pdb symbols)          C:\ProgramData\Dbg\sym\ntkrnlmp.pdb\606FF669409B00F7FC8C61A9C16701291\ntkrnlmp.pdb
fffff801`35e00000 fffff801`35f16000   clipsp     (deferred)             
fffff801`35f20000 fffff801`35f8d000   FLTMGR     (deferred)             
fffff801`35f90000 fffff801`35ff3000   msrpc      (deferred)             
fffff801`36000000 fffff801`36011000   werkernel   (deferred)             
fffff801`36020000 fffff801`36108000   CI         (deferred)             
fffff801`36110000 fffff801`361cb000   cng        (deferred)             
fffff801`361d0000 fffff801`362a2000   Wdf01000   (deferred)             
fffff801`362b0000 fffff801`362c3000   WDFLDR     (deferred)             
fffff801`362d0000 fffff801`362df000   SleepStudyHelper   (deferred)             
fffff801`362e0000 fffff801`362f1000   WppRecorder   (deferred)             
fffff801`36300000 fffff801`36326000   acpiex     (deferred)             
fffff801`36330000 fffff801`3633d000   msseccore   (deferred)             
fffff801`36340000 fffff801`3635a000   SgrmAgent   (deferred)             
fffff801`36360000 fffff801`3636a000   lxss       (deferred)             
fffff801`36370000 fffff801`36489000   LXCORE     (deferred)             
fffff801`36490000 fffff801`3655c000   ACPI       (deferred)             
fffff801`36560000 fffff801`3656c000   WMILIB     (deferred)             
fffff801`36590000 fffff801`365fb000   intelpep   (deferred)             
fffff801`36600000 fffff801`36617000   WindowsTrustedRT   (deferred)             
fffff801`36620000 fffff801`3662b000   IntelTA    (deferred)             
fffff801`36630000 fffff801`3663b000   WindowsTrustedRTProxy   (deferred)             
fffff801`36640000 fffff801`36654000   pcw        (deferred)             
fffff801`36660000 fffff801`3666b000   msisadrv   (deferred)             
fffff801`36670000 fffff801`366e8000   pci        (deferred)             
fffff801`366f0000 fffff801`36705000   vdrvroot   (deferred)             
fffff801`36710000 fffff801`3673f000   pdc        (deferred)             
fffff801`36740000 fffff801`36759000   CEA        (deferred)             
fffff801`36760000 fffff801`36791000   partmgr    (deferred)             
fffff801`367a0000 fffff801`3684b000   spaceport   (deferred)             
fffff801`36850000 fffff801`36869000   volmgr     (deferred)             
fffff801`36870000 fffff801`368d3000   volmgrx    (deferred)             
fffff801`368e0000 fffff801`368fe000   mountmgr   (deferred)             
fffff801`36900000 fffff801`36932000   storahci   (deferred)             
fffff801`36940000 fffff801`369f5000   storport   (deferred)             
fffff801`36a20000 fffff801`36a3a000   fileinfo   (deferred)             
fffff801`36a40000 fffff801`36a80000   Wof        (deferred)             
fffff801`36a90000 fffff801`36b20000   WdFilter   (deferred)             
fffff801`36b30000 fffff801`36e07000   Ntfs       (deferred)             
fffff801`36e10000 fffff801`36e1d000   Fs_Rec     (deferred)             
fffff801`36e20000 fffff801`36f8f000   ndis       (deferred)             
fffff801`36f90000 fffff801`3702e000   NETIO      (deferred)             
fffff801`37030000 fffff801`37062000   ksecpkg    (deferred)             
fffff801`37070000 fffff801`3735d000   tcpip      (deferred)             
fffff801`37360000 fffff801`373df000   fwpkclnt   (deferred)             
fffff801`373e0000 fffff801`37410000   wfplwfs    (deferred)             
fffff801`37420000 fffff801`37430000   VmsProxy   (deferred)             
fffff801`37440000 fffff801`37466000   vmbkmclr   (deferred)             
fffff801`37470000 fffff801`3747f000   VmsProxyHNic   (deferred)             
fffff801`37480000 fffff801`37549000   fvevol     (deferred)             
fffff801`37550000 fffff801`3755b000   volume     (deferred)             
fffff801`37560000 fffff801`375cd000   volsnap    (deferred)             
fffff801`375d0000 fffff801`37620000   rdyboost   (deferred)             
fffff801`37630000 fffff801`37656000   mup        (deferred)             
fffff801`37660000 fffff801`37672000   iorate     (deferred)             
fffff801`376a0000 fffff801`376bf000   disk       (deferred)             
fffff801`376c0000 fffff801`37733000   CLASSPNP   (deferred)             
fffff801`42220000 fffff801`42250000   cdrom      (deferred)             
fffff801`42260000 fffff801`42275000   filecrypt   (deferred)             
fffff801`42280000 fffff801`4228e000   tbs        (deferred)             
fffff801`42290000 fffff801`4229a000   Null       (deferred)             
fffff801`422a0000 fffff801`422aa000   Beep       (deferred)             
fffff801`422b0000 fffff801`42659000   dxgkrnl    (deferred)             
fffff801`42660000 fffff801`42678000   watchdog   (deferred)             
fffff801`42680000 fffff801`42696000   BasicDisplay   (deferred)             
fffff801`426a0000 fffff801`426b1000   BasicRender   (deferred)             
fffff801`426c0000 fffff801`426dc000   Npfs       (deferred)             
fffff801`426e0000 fffff801`426f1000   Msfs       (deferred)             
fffff801`42700000 fffff801`4271e000   CimFS      (deferred)             
fffff801`42720000 fffff801`42742000   tdx        (deferred)             
fffff801`42750000 fffff801`42760000   TDI        (deferred)             
fffff801`42770000 fffff801`427cc000   netbt      (deferred)             
fffff801`427d0000 fffff801`427e4000   afunix     (deferred)             
fffff801`427f0000 fffff801`42895000   afd        (deferred)             
fffff801`428a0000 fffff801`428ba000   vwififlt   (deferred)             
fffff801`428c0000 fffff801`42a3d000   vfpext     (deferred)             
fffff801`42a40000 fffff801`42a6b000   pacer      (deferred)             
fffff801`42a70000 fffff801`42a84000   ndiscap    (deferred)             
fffff801`42a90000 fffff801`42aa4000   netbios    (deferred)             
fffff801`42ab0000 fffff801`42b52000   Vid        (deferred)             
fffff801`42b60000 fffff801`42b81000   winhvr     (deferred)             
fffff801`42b90000 fffff801`42c0b000   rdbss      (deferred)             
fffff801`42c10000 fffff801`42ca5000   csc        (deferred)             
fffff801`42cb0000 fffff801`42cc2000   nsiproxy   (deferred)             
fffff801`42cd0000 fffff801`42cde000   npsvctrig   (deferred)             
fffff801`42ce0000 fffff801`42cf0000   mssmbios   (deferred)             
fffff801`42d00000 fffff801`42d0a000   gpuenergydrv   (deferred)             
fffff801`42d10000 fffff801`42d3c000   dfsc       (deferred)             
fffff801`42d60000 fffff801`42dcd000   fastfat    (deferred)             
fffff801`42dd0000 fffff801`42de7000   bam        (deferred)             
fffff801`42df0000 fffff801`42e3e000   ahcache    (deferred)             
fffff801`42e40000 fffff801`42e88000   vmbusr     (deferred)             
fffff801`42e90000 fffff801`42eba000   hvsocket   (deferred)             
fffff801`42f10000 fffff801`42f2e000   crashdmp   (deferred)             
fffff801`44e00000 fffff801`455c1000   igdkmd64   (deferred)             
fffff801`455d0000 fffff801`45655000   usbhub     (deferred)             
fffff801`45660000 fffff801`45703000   UsbHub3    (deferred)             
fffff801`45710000 fffff801`45787000   IntcDAud   (deferred)             
fffff801`45790000 fffff801`457ff000   HdAudio    (deferred)             
fffff801`45800000 fffff801`45888000   AcxHdAudio   (deferred)             
fffff801`45890000 fffff801`4593f000   Acx01000   (deferred)             
fffff801`45940000 fffff801`45974000   usbccgp    (deferred)             
fffff801`45980000 fffff801`45992000   hidusb     (deferred)             
fffff801`459a0000 fffff801`459e1000   HIDCLASS   (deferred)             
fffff801`459f0000 fffff801`45a03000   HIDPARSE   (deferred)             
fffff801`45a10000 fffff801`45a20000   mouhid     (deferred)             
fffff801`45a30000 fffff801`45a43000   mouclass   (deferred)             
fffff801`45a50000 fffff801`45a61000   kbdhid     (deferred)             
fffff801`45a70000 fffff801`45a84000   kbdclass   (deferred)             
fffff801`45a90000 fffff801`45ab6000   USBSTOR    (deferred)             
fffff801`45ac0000 fffff801`45af8000   usbaudio   (deferred)             
fffff801`45b10000 fffff801`45b1f000   dump_storport   (deferred)             
fffff801`45b60000 fffff801`45b92000   dump_storahci   (deferred)             
fffff801`45bc0000 fffff801`45bdd000   dump_dumpfve   (deferred)             
fffff801`45c80000 fffff801`45ef0000   vmswitch   (deferred)             
fffff801`45f00000 fffff801`45f12000   CompositeBus   (deferred)             
fffff801`45f20000 fffff801`45f2d000   kdnic      (deferred)             
fffff801`45f30000 fffff801`45f3f000   vkrnlintvsp   (deferred)             
fffff801`45f40000 fffff801`45f55000   umbus      (deferred)             
fffff801`4f600000 fffff801`4f666000   portcls    (deferred)             
fffff801`4f670000 fffff801`4f691000   drmk       (deferred)             
fffff801`4f6a0000 fffff801`4f716000   ks         (deferred)             
fffff801`4f720000 fffff801`4f7be000   USBXHCI    (deferred)             
fffff801`4f7c0000 fffff801`4f804000   ucx01000   (deferred)             
fffff801`4f810000 fffff801`4f844000   TeeDriverW8x64   (deferred)             
fffff801`4f850000 fffff801`4f86a000   usbehci    (deferred)             
fffff801`4f870000 fffff801`4f8e9000   USBPORT    (deferred)             
fffff801`4f8f0000 fffff801`4f99d000   rt640x64   (deferred)             
fffff801`4f9a0000 fffff801`4f9bc000   serial     (deferred)             
fffff801`4f9c0000 fffff801`4f9cf000   serenum    (deferred)             
fffff801`4f9d0000 fffff801`4f9ef000   parport    (deferred)             
fffff801`4f9f0000 fffff801`4fa32000   intelppm   (deferred)             
fffff801`4fa40000 fffff801`4fa4b000   acpipagr   (deferred)             
fffff801`4fa50000 fffff801`4fa87000   vpcivsp    (deferred)             
fffff801`4fa90000 fffff801`4fac2000   storvsp    (deferred)             
fffff801`4fad0000 fffff801`4fad9000   Synth3dVsp   (deferred)             
fffff801`4fae0000 fffff801`4faed000   NdisVirtualBus   (deferred)             
fffff801`4faf0000 fffff801`4fafc000   swenum     (deferred)             
fffff801`4fb00000 fffff801`4fb0f000   ssdevfactory   (deferred)             
fffff801`4fb10000 fffff801`4fb1e000   rdpbus     (deferred)             
fffff801`4fb20000 fffff801`4fb36000   SteelSeries_Sonar_VAD   (deferred)             
fffff801`4fb40000 fffff801`4fb4f000   ksthunk    (deferred)             
fffff801`4fb50000 fffff801`52bb1000   igdkmdnd64 T (no symbols)           
fffff801`52bc0000 fffff801`52be7000   HDAudBus   (deferred)             
fffff801`52bf0000 fffff801`52bfe000   USBD       (deferred)             

Unloaded modules:
fffff801`2fc70000 fffff801`2fc8d000   EhStorClass.
fffff801`42f40000 fffff801`42f50000   dump_storpor
fffff801`42f90000 fffff801`42fc3000   dump_storahc
fffff801`42200000 fffff801`4221e000   dump_dumpfve
fffff801`36a00000 fffff801`36a1d000   EhStorClass.
fffff801`42d40000 fffff801`42d5c000   dam.sys 
fffff801`36570000 fffff801`36583000   WdBoot.sys
fffff801`37680000 fffff801`37691000   hwpolicy.sys
fffff801`301b0000 fffff801`30440000   mcupdate.dll

[Arturo-Intel]

@feamsr00 Hi! thank you for your report.

We were unable to reproduce this behavior in our end. (tested on a 12th gen CPU+ Arc a750)

Your configuration includes a Haswell CPU (4th gen) and according to this, Intel Arc A-Series is not supported on that platform. We can't continue on the case creation as an issue is not reproducible in the supported configurations.

Having said this, we noticed that you BIOS is not the latest one on the market for that board (you have one from 2015, there is a newer one from 2016), maybe updating the BIOS would help with this matter.

-- r2

@IGCIT can you please close this case?