X-Plane 12 Vulkan drive error, unable to play

[JoB4031]

Checklist [README]

• [X] Device is not undervolted nor overclocked
• [X] Device is using the latest drivers
• [X] Game is not cracked, modded and use the latest patch

Game / Application [Required]

X-Plane 12.0.8

Game Platform [Required]

• [ ] Steam
• [ ] Microsoft Store
• [ ] GOG Galaxy
• [ ] Ubisoft Connect
• [ ] Battle.net
• [ ] Epic Games
• [ ] Rockstar Games Launcher
• [ ] EA app
• [ ] Amazon Games app
• [X] Other (please specify)

Other game platform

Install from vendor

Processor / Processor Number [Required]

AMD 5800X3D

Graphic Card [Required]

ARC A380

GPU Driver Version [Required]

31.0.101.4952

Rendering API [Required]

• [X] Vulkan
• [ ] OpenGL
• [ ] DirectX12
• [ ] DirectX11
• [ ] DirectX10
• [ ] DirectX9

Windows Build Number [Required]

• [ ] Windows 11 23H2
• [ ] Windows 11 22H2
• [ ] Windows 11 21H2
• [ ] Windows 10 22H2
• [ ] Windows 10 21H2
• [X] Other (Please specify)

Other Windows build number

10.0.19045 Build 19045

Intel System Support Utility report

X-Plane 12 Rig setup.txt

Description and steps to reproduce [Required]

Try to Install X-Plane 12. This has been an ongoing issue as captured in this forum: https://community.intel.com/t5/Graphics/X-Plane-12-Support/m-p/1485916. This thread implies the issue is being worked as of summer 2023. But then a thread from JustSid at X-Plane implies as of August, not to expect a fix https://forums.x-plane.org/index.php?/forums/topic/292919-intel-arc-a750-will-it-run-on-x-plane-12-yet/#comment-2594963. Is this issue fixable via an updated driver, or is the hardware not able to fully support Vulkan?

I have been using X-Plane 11 via Vulkan with few issues with this same setup. I am needing to upgrade to the newer software to support ongoing development but the ARC hardware limitation is making this currently impossible.

Game graphic quality [Required]

• [ ] Low
• [X] Medium
• [ ] High
• [ ] Ultra

Game resolution [Required]

2560x1440

Game VSync [Required]

On

Game display mode [Required]

• [X] Fullscreen
• [ ] Windowed
• [ ] Borderless Windowed

Detailed game settings [Required]

Not able to boot the application.

Device / Platform name

BUSCH-VR-PC

Crash dumps [Required, if applicable]

X-Plane Log file that says to update drive because it does not fully support Vulkan.

Log.txt

Save game

No save game, just need to be able to boot into the software.

[Arturo-Intel]

@JoB4031 Do you see this message?

Do you know where I can find the "Log.txt" file?

[Jacoby1218]

Can't find the log, but reading the log, that points to a vulkan feature being missing (vkShaderStorageImageMultisample). If the gam has a way to run in DirectX or maybe even OpenGL mode, try that.

[BiZkViT96]

@Arturo-Intel Did you checked installation directory?

[Jacoby1218]

The log was created on my desktop when i tried the demo version

[Arturo-Intel]

@BiZkViT96 I run the demo. no installation directory. @jacob1218 No luck in my side, sad. It is called "Log.txt" right? or it has a different name?

[Jacoby1218]

mine was called "X-Plane Installer Log.txt"

[Arturo-Intel]

Perfect, found mine too, thank you so much. We will continue the normal process, any news we will share through this channel

--r2

[JoB4031]

@Arturo-Intel That is the error message I received. I was able to install X-Plane 12 by installing another graphics card, but if I try and make the ARC card the default monitor X-Plane 12 won't boot but display the same error message. The error upon install results in the "X-Plane Installer Log.txt" file or if you run X-Plane from a second monitor the "Log.txt" file in the X-Plane directory is what I attached.

@jacob1218 My understanding is that X-Plane 12 is all Vulkan now and no longer OpenGL.

Is the vkShaderStorageImageMultisample vulkan call a feature that ARC cards will be able to support?

Thanks.

[Arturo-Intel]

Just sharing some info: Our team is currently working on root causing this issue, the internal report number is: 14018967671

-- r2

[Gabriela-Intel]

Hi @JoB4031! I provided an update regarding this issue in the corresponding Community Thread that you referenced earlier. Basically, we did make a fix (not available publicly yet) but there are still some issues that need to be resolved from X-Plane's side. We're working closely with X-Plane devs to get the game going on Intel Arc.

[BigNish7]

Hi all - had the same issue. My log file is attached. Great to hear that Intel are onto it.

Log.txt

Kindest regards,

BigNish7

[Gabriela-Intel]

Thanks all for your patience. :)

The error has been removed in the latest X-Plane 12 Beta, version 12.1.0. Please update to this beta (instructions here). Note that the fix is NOT available in the public version of X-Plane 12.

Also, make sure to install Arc Graphics driver 101.5186 or newer.

[Gabriela-Intel]

@IGCIT Please close