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IGCIT is a Community-driven issue tracker for Intel GPUs.
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Crash to Desktop: Starship Troopers Extermination UE5 engine issue #613

Open ewahl-osc opened 10 months ago

ewahl-osc commented 10 months ago

Checklist [README]

Game / Application [Required]

Starship Troopers Extermination

Game Platform [Required]

Other game platform

No response

Processor / Processor Number [Required]

ryzen 5800x3d

Graphic Card [Required]

predator A770

GPU Driver Version [Required]

31.0.101.4972

Rendering API [Required]

Windows Build Number [Required]

Other Windows build number

No response

Intel System Support Utility report

ssi.txt

Description and steps to reproduce [Required]

Since game conversion to Unreal Engine 5, seen quite a few games crash this way.

Start game, attempt to join match. Crash to desktop with DXGI_ERROR_DEVICE_HUNG error.

Fatal error: [File:C:\buildWork\9295552041ccd50b\UnrealEngine\Engine\Source\Runtime\D3D12RHI\Private\D3D12Util.cpp] [Line: 873] CurrentQueue.Fence.D3DFence->GetCompletedValue() failed at C:\buildWork\9295552041ccd50b\UnrealEngine\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:939 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

Game graphic quality [Required]

Game resolution [Required]

2560x1440

Game VSync [Required]

On

Game display mode [Required]

Detailed game settings [Required]

any

Device / Platform name

No response

Crash dumps [Required, if applicable]

Fatal error: [File:C:\buildWork\9295552041ccd50b\UnrealEngine\Engine\Source\Runtime\D3D12RHI\Private\D3D12Util.cpp] [Line: 873] CurrentQueue.Fence.D3DFence->GetCompletedValue() failed at C:\buildWork\9295552041ccd50b\UnrealEngine\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:939 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

Yakisoba_Win64_Shipping Yakisoba_Win64_Shipping Yakisoba_Win64_Shipping Yakisoba_Win64_Shipping Yakisoba_Win64_Shipping Yakisoba_Win64_Shipping Yakisoba_Win64_Shipping kernel32 ntdll

Save game

No response

Arturo-Intel commented 10 months ago

I need to point that this game is early access/beta state, meaning that the dev is still working on this game. This will probably affect the time for a resolution of the case due that the issue could be on the game code itself.

having said that, I was able to reproduce this behavior on .4972 and the case process will continue as usual

-- r2

ewahl-osc commented 9 months ago

I have found after some long discussions and testing with other folks from Discord, that the "hive" mode does work sometimes, rarely but it does, for me. So the crash is curious, as hive mode does NOT launch a separate executable...

A few others have reported using launch commands to attempt to use d3d11 also works, but I have NOT had that work for me.

ewahl-osc commented 8 months ago

Driver 5186 seems to ALMOST completely working. Played 7 matches and only 1 crash similar to before. As the change list for the drivers are ... sparse to say the least, not sure what may have helped here. (Unreal Engine 5 issues) Perhaps another tweak and this could be closed?