Deliver Us Mars crashes driver & have to power cycle

[akarnokd]

Checklist [README]

• [X] Device is not undervolted nor overclocked
• [X] Device is using the latest drivers
• [X] Game is not cracked, modded and use the latest patch

Game / Application [Required]

Deliver Us Mars

Game Platform [Required]

• [X] Steam
• [ ] Microsoft Store
• [ ] GOG Galaxy
• [ ] Ubisoft Connect
• [ ] Battle.net
• [ ] Epic Games
• [ ] Rockstar Games Launcher
• [ ] EA app
• [ ] Amazon Games app
• [ ] Other (please specify)

Other game platform

No response

Processor / Processor Number [Required]

i7 13700K

Graphic Card [Required]

Arc A770 LE

GPU Driver Version [Required]

31.0.101.4972

Rendering API [Required]

• [ ] Vulkan
• [ ] OpenGL
• [X] DirectX12
• [ ] DirectX11
• [ ] DirectX10
• [ ] DirectX9

Windows Build Number [Required]

• [ ] Windows 11 23H2
• [X] Windows 11 22H2
• [ ] Windows 11 21H2
• [ ] Windows 10 22H2
• [ ] Windows 10 21H2
• [ ] Other (Please specify)

Other Windows build number

No response

Intel System Support Utility report

igcit_ssu.txt

Description and steps to reproduce [Required]

In the game, I reached mars and am at the elevator are with a puzzle.

Whenever I try to do the puzzle, the screen goes black, and eventually my monitor turns off. I have to power cycle the machine. So far it happened 3 times at this exact location.

In the event viewer, I see two subsequent igfxnd didn't respond and was restored entries.

I had TDR set to 5 seconds TDI to 10 seconds before I started playing this game.

Game graphic quality [Required]

• [ ] Low
• [ ] Medium
• [X] High
• [ ] Ultra

Game resolution [Required]

1920x1080

Game VSync [Required]

On

Game display mode [Required]

• [ ] Fullscreen
• [ ] Windowed
• [X] Borderless Windowed

Detailed game settings [Required]

Device / Platform name

No response

Crash dumps [Required, if applicable]

Crashes.zip ReportArchive.zip WATCHDOG-20231125-2227.zip

Save game

DUM_SaveData.zip

c:\Program Files (x86)\Steam\steamapps\common\Deliver Us Mars\DeliverUsMars\Saved\

[akarnokd]

Did a run with DX11 mode. No crash.

Edit. Almost the same kind of crash as with Starfield #582. That location has some windy-dusty effects.

[akarnokd]

Sorry, the game's settings are weird - they don't seem to save properly. When I replay the location with or without RT effects enabled, sometimes it crashes, sometimes it doesn't.

[Karen-Intel]

Hi @akarnokd thank you for your report!

This issue has been verified on our end. Sharing with you the internal report number, just for your reference: 18028063978

Any update we will post it in this thread, so please keep it open

Talk to you soon!

Karen

[akarnokd]

No more issues with 5522, with or without RT. Probably resolved internally so can be closed?