Naraka Bladepoint Crash while playing

[YUCLing]

Checklist [README]

• [X] Device is not undervolted nor overclocked
• [X] Device is using the latest drivers
• [X] Game is not cracked, modded and use the latest patch

Game [Required]

Naraka Bladepoint

Game Platform [Required]

• [X] Steam
• [ ] Microsoft Store
• [ ] GOG Galaxy
• [ ] Ubisoft Connect
• [ ] Battle.net
• [ ] Epic Games
• [ ] Rockstar Games Launcher
• [ ] EA app
• [ ] Amazon Games app
• [ ] Other (please specify)

Other game platform

No response

Processor / Processor Number [Required]

Intel Core i9-12900KS

Graphic Card [Required]

Intel Arc A770

GPU Driver Version [Required]

31.0.101.5084

Rendering API [Required]

• [ ] Vulkan
• [ ] OpenGL
• [X] DirectX12
• [X] DirectX11
• [ ] DirectX10
• [ ] DirectX9

Windows Build Number [Required]

• [ ] Windows 11 23H2
• [X] Windows 11 22H2
• [ ] Windows 11 21H2
• [ ] Windows 10 22H2
• [ ] Windows 10 21H2
• [ ] Other (Please specify)

Other Windows build number

No response

Intel System Support Utility report

igcit_ssu.txt

Description and steps to reproduce [Required]

1. Start the game as you would
2. Play it until it crashes

Tried with both DirectX 12 and 11.

FYI: The system has been up for about 5 days, not sure if this affects this tho. Still getting this after a restart.

Game graphic quality [Required]

• [ ] Low
• [ ] Medium
• [ ] High
• [X] Ultra

Game resolution [Required]

3840x2160

Game VSync [Required]

Off

Game display mode [Required]

• [X] Fullscreen
• [ ] Windowed
• [ ] Borderless Windowed

Detailed game settings [Required]

Device / Platform name

No response

Crash dumps [Required, if applicable]

WindowsErrorReports.zip

This dump was captured between switching from screen output to Remote Desktop, I'm not quite sure if it's affected by the switch or not due to the short time window. WATCHDOG-20240108-1240.zip

Save game

No response

[Ilya-intel]

Hey @YUCLing , How long does it usually take to observe a crash? I've played for 1 hour and haven't seen any. Also, have you tried to reinstall the graphics driver using DDU?

[YUCLing]

From half an hour to two hours.

I'm not quite sure what settings are also contributed to the crash.

I also enabled the game's recording functionality, from what I see it made my game a bit more unstable because of the lag after game startup.

I can't stand with this now so I just uninstalled the driver with DDU two days ago and installed a newer version. I haven't played the game much since then due to lack of time.

[YUCLing]

By the way, I got a message saying the hardware doesn't support encoding sometimes I launched the game. The system will also freeze for seconds before this appears.

[YUCLing]

Does the dump tell anything about this? Currently I'm using Fedora 39 with GE-Proton 8.27 and the game is not crashing now. If this is OS-specific, how can I find out the root cause?

[Ilya-intel]

@YUCLing Nothing rather than the driver stopped responding. This looks like OS related indeed. I've just played for 2 hours without crashes. Could you try:

1. Play without memory profiles (XMP).
2. Check System File integrity (for example: https://support.microsoft.com/en-us/windows/using-system-file-checker-in-windows-365e0031-36b1-6031-f804-8fd86e0ef4ca)

[YUCLing]

I have installed the latest driver (5186, with DDU uninstalled the previous one), and the crash is not happening now.