Closed Anoniemer closed 4 months ago
Karen-Intel
commented
4 months ago Hey @Anoniemer ty for your report! And welcome to our support forum
I'm already doing some testing in both Win11 and Win10, using the Steam Game version. Also, would you kindly share your save game? I will provide an update as soon as I have results/need more info. Talk to you soon
Karen
Anoniemer
commented
4 months ago save file it to big any other way I can share it? its like 180mb.
Edit: I will just add a wetransfer link with save: https://we.tl/t-z415a0Kfvg
Karen-Intel
commented
4 months ago Hey @Anoniemer update on this one
Just completed some testing on my end and I am unable to repro the visual artifacts you're seeing.
Please have a look at the following videos and let me know if I'm missing anything I included the Graphics Settings part and I will be doing more testing if necessary
1st test: done in Win 10, driver v5186, AMD Ryzen 5 + A380. Using your save game. No corruptions after enabling XeSS or artifacts 2nd test: done in Win 10, driver v5186, AMD Ryzen 5 + A770. Using your save game. No corruptions after enabling XeSS or artifacts.
If you could also share the name of your .exe would be great :) As I am using the Steam version
Thank you in advance!
Karen
Anoniemer
commented
4 months ago Really weird. I came across a Reddit post a while back with same exact issue ass me. At that time I didn’t check it myself. I’m trying to find it but have been unsuccessful so far. Exe name is Cyberpunk2077.exe and is located bin\x64 folder. It happens on all of my arc cards, A380, A750 and A770. Ddu’ing the driver doesn’t fix it and with a Nvidia card in the system it works fine. I’ll try a my arc card in different system.
Karen-Intel
commented
4 months ago @Anoniemer that would be great! Thanks! Looking forward to hear from you :)
Karen CC @Felipe-Intel
Anoniemer
commented
4 months ago It doesnt have the issues in other system, I went and compared my game folder and found a file that wasnt in the other one D3D12.dll. I had already reinstalled the game but I think it might have been left behind even after reinstalling. Removed the dll and seems fine now.
Karen-Intel
commented
4 months ago Yeeei that's wonderful @Anoniemer!
We would appreciate if you add this information in your video, in case it is helpful to other users who might be experiencing something similar. As I have created an Internal tracking case for this post, I will add the dll details to the resolution.
Would you agree to close this case? I'm glad it was just a false alarm and we appreciate that you could verify so quickly in another system :)
Have a great day!
Karen
Arturo-Intel
commented
4 months ago found a file that wasnt in the other one D3D12.dll.
@Anoniemer Do you think this was not removed when uninstalling the game? Maybe is a custom lib? or something related?
Anoniemer
commented
4 months ago I have cut out that part of video and will add fix for the issue in a Reddit post recently, in case someone ever encounters it they will be able to find that post pretty easily. Yes I agree that case can be closed, thanks for the help and your time.
Karen-Intel
commented
4 months ago @Anoniemer appreciate it, and remember we're here to help! @Arturo-Intel do the honors please :)
Karen
Checklist [README]
Game [Required]
Cyberpunk 2077
Game Platform [Required]
Other game platform
No response
Processor / Processor Number [Required]
Ryzen 5 5600
Graphic Card [Required]
Arc A380, Arc A750 and Arc A770 16GB
GPU Driver Version [Required]
31.0.101.5186
Other GPU Driver version
No response
Rendering API [Required]
Windows Build Number [Required]
Other Windows build number
No response
Intel System Support Utility report
igcit_ssu.txt
Description and steps to reproduce [Required]
When enabled XeSS and color precision medium I get a black screen and color precision on high I get artifacts, happens on all my arc cards at any setting with XeSS on, with ot without overlclock.
Video: https://www.youtube.com/watch?v=LH9AmyRIQR0
Game graphic quality [Required]
Game resolution [Required]
2560x11440
Game VSync [Required]
Off
Game display mode [Required]
Detailed game settings [Required]
All setting with XeSS on, Color precision medium causes black screen and high causes artifacts
Device / Platform name
No response
Crash dumps [Required, if applicable]
No response
Save game
No response