Device randomly flickering, sometime won't detect 2nd screen at startup.

[peace20021]

Checklist [README]

• [X] Device is not undervolted nor overclocked
• [X] Device is using the latest drivers
• [X] Application is not cracked, modded and use the latest patch

Application [Required]

Just normal windows booting

Processor / Processor Number [Required]

Ryzen 5 5600X

Graphic Card [Required]

Sparkle Arc 770 Titan 16GB

GPU Driver Version [Required]

31.0.101.5186

Other GPU Driver version

No response

Rendering API [Required]

• [ ] Vulkan
• [ ] OpenGL
• [ ] DirectX12
• [ ] DirectX11
• [ ] DirectX10
• [ ] DirectX9
• [X] Not applicable

Windows Build Number [Required]

• [ ] Windows 11 23H2
• [ ] Windows 11 22H2
• [ ] Windows 11 21H2
• [ ] Windows 10 22H2
• [X] Windows 10 21H2
• [ ] Other (Please specify)

Other Windows build number

19044.3930

Intel System Support Utility report

igcit_ssu.txt

Description and steps to reproduce [Required]

Usually it happens the most when I boot up windows. It also stops detects my 2nd screen when I turn off too.

Device / Platform

Desktop PC

Crash dumps [Required, if applicable]

No response

Application / Windows logs

No response

[peace20021]

This only happens with the new driver, I can try reinstalling old driver to see if still happens.

[Arturo-Intel]

This only happens with the new driver, I can try reinstalling old driver to see if still happens.

@peace20021 Yes please, that would help us a lot!

[peace20021]

This only happens with the new driver, I can try reinstalling old driver to see if still happens.

@peace20021 Yes please, that would help us a lot!

I have tried and it's still happening. I'm assuming some firmware update for the card might make this happens. There's also a chance of heavy flickering when I boot up the machine. I have a video for that will upload it after I'm leaving from work.

[Vivek-Intel]

@peace20021 there is a new driver 101.5194 so can you try clean the system using DDU in safe mode and install driver to check if issue occurs.

I see there are some updates available for Windows 10 LTSC so please try updating windows update as well. Also lets us know display connected and connection type

[Vivek-Intel]

@peace20021 Gentle reminder

[Vivek-Intel]

@IGCIT please help close this

[peace20021]

@peace20021 Gentle reminder

Hi, I have recently returned my GPU due to it having hardware issue. Sorry for the late reply, you can close this.