PAGE_FAULT_IN_NON_PAGED_AREA while playing THE FINALS

[TheWonderfulTartiflette]

Checklist [README]

• [X] Device is not undervolted nor overclocked
• [X] Device is using the latest drivers
• [X] Game is not cracked, modded and use the latest patch

Game [Required]

THE FINALS

Game Platform [Required]

• [X] Steam
• [ ] Microsoft Store
• [ ] GOG Galaxy
• [ ] Ubisoft Connect
• [ ] Battle.net
• [ ] Epic Games
• [ ] Rockstar Games Launcher
• [ ] EA app
• [ ] Amazon Games app
• [ ] Other (please specify)

Other game platform

No response

Processor / Processor Number [Required]

Intel Core i5-13600K

Graphic Card [Required]

Intel Arc A770 16GB LE

GPU Driver Version [Required]

31.0.101.5333

Other GPU Driver version

No response

Rendering API [Required]

• [ ] Vulkan
• [ ] OpenGL
• [X] DirectX12
• [ ] DirectX11
• [ ] DirectX10
• [ ] DirectX9

Windows Build Number [Required]

• [X] Windows 11 23H2
• [ ] Windows 11 22H2
• [ ] Windows 11 21H2
• [ ] Windows 10 22H2
• [ ] Windows 10 21H2
• [ ] Other (Please specify)

Other Windows build number

No response

Intel System Support Utility report

Intel SSU 12.03.2024.txt

Description and steps to reproduce [Required]

I was playing THE FINALS, and in-game, while I was doing nothing specific, I got this BSOD I tried looking to the Event Viewer for a crashdump, couldn't find it. Same for the Diagnostic Data Viewer. The BSOD was very quick, just lasted for like 0.5 seconds I could take a quick look that the error was PAGE_FAULT_IN_NON_PAGED_AREA, and as always with Intel graphics, the erroring file is igdkmd64.sys

Game graphic quality [Required]

• [ ] Low
• [ ] Medium
• [ ] High
• [X] Ultra

Game resolution [Required]

1920x1080

Game VSync [Required]

On

Game display mode [Required]

• [ ] Fullscreen
• [ ] Windowed
• [X] Borderless Windowed

Detailed game settings [Required]

Max + Max ray tracing, XeSS Quality

Device / Platform name

ASUS PRIME Z790-P WiFi D4

Crash dumps [Required, if applicable]

All I could obtain from the Event Viewer : https://drive.google.com/drive/folders/1kxY68KZTCvEIFsPVXrq1Qb5H9VFG7ld1?usp=sharing (GitHub doesn't support .evtx files) This .evtx file only contains logs from after the crash. I couldn't find logs during the crash in the Event Viewer. Normally, you can select English for the .evtx so that you don't have to translate from French Tell me if I could look anywhere else to find other logs

Save game

No response

[rmorera-intel]

Hi @TheWonderfulTartiflette I'll go ahead and try replicating the issue. Once I have news I'll let you know here.

[TheWonderfulTartiflette]

Hello @rmorera-intel, I'm not sure you'll fully be able to replicate this, as it's not linked to a specific action like opening the menu or pressing a button, it just happened in game, while playing normally

[rmorera-intel]

Hi @TheWonderfulTartiflette I can confirmed that so far I haven't got any BSOD when playing The Finals.. I'm on driver 101.5333 on an Intel A770 LE card + Windows 11 23H2. Have you seen any other BSOD? I checked the event log you shared and find interesting that windows couldn't create the dump file - check the steps for "Crashing/freezing issues/BSOD" in this link for additional instructions you can follow to enable dumps.

[TheWonderfulTartiflette]

No, I haven't seen any other BSOD The thing is that I had this BSOD only once in like 100 hours of gameplay. Sure, I'll change the registry according to the Intel post, but it's very likely that I won't get anymore BSOD for a long time

[rmorera-intel]

That sounds like greats news! Let me close this then and if you ever get another one let me know here.