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IGCIT / Intel-GPU-Community-Issue-Tracker-IGCIT

IGCIT is a Community-driven issue tracker for Intel GPUs.
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Constant audio stuttering, and audio timing issues, in nearly every game I play. everything else works flawlessly. #737

Closed bleujei closed 2 months ago

bleujei commented 3 months ago

Checklist [README]

Game [Required]

Control, God of War (2018), Remnant 2, Remnant: From the Ashes, Uncharted Collection, Final Fantasy 7 Remake/Intermission

Game Platform [Required]

Other game platform

PC gamepass

Processor / Processor Number [Required]

ryzen 7600x

Graphic Card [Required]

Intel Arc a750 8gb founders

GPU Driver Version [Required]

31.0.101.5333

Other GPU Driver version

No response

Rendering API [Required]

Windows Build Number [Required]

Other Windows build number

No response

Intel System Support Utility report

This doesn't support the file type? are you kidding me?

Description and steps to reproduce [Required]

It happens just as you're playing, it's like the audio either goes too fast or too slow, some sound effects happen before specific voice lines that are supposed to go first, characters voices don't match their mouth's movement, first time I noticed it really bad, was playing God of War 2018, 1440p, mid settings, in the first fight against baldur, kratos would be doing a spartan rage scream and he's not in spartan rage yet. it's weird and off putting. I've ignored it for a while, because the majority of my issues disappear on a monthly basis, so I assumed someone would report it, and get to it, but that hasn't happened yet.

Game graphic quality [Required]

Game resolution [Required]

1280x720, 1920x1080, 2560x1440

Game VSync [Required]

On

Game display mode [Required]

Detailed game settings [Required]

Yea I'm not sending pictures of an audio issue, that makes no sense

Device / Platform name

No response

Crash dumps [Required, if applicable]

No response

Save game

No response

Arturo-Intel commented 3 months ago

@bleujei would be awesome if you can share a video of this behavior

Felipe-Intel commented 3 months ago

hello @bleujei Any luck recording the video? Please capture this with an external device like a mobile phone so the recording doesn't use system resources. Also, if among the titles you mentioned is one where this issue can be consistently reproduced (always the same scene or location in the game) and that doesn't take to long to get there, please share the details. If you have a saved game file in such place, that would be helpful too.

bleujei commented 3 months ago

I think I can do that, because unless it's stopped happening since my first playthrough, god of war definitely did it worst, but I am also a full time college student, and I really don't have very much free time, between, school, work, and being a single parent. I will try to fit an hour into my schedule to do that.

On Mon, Mar 18, 2024, 4:53 PM Felipe @.***> wrote:

hello @bleujei https://github.com/bleujei Any luck recording the video? Please capture this with an external device like a mobile phone so the recording doesn't use system resources. Also, if among the titles you mentioned is one where this issue can be consistently reproduced (always the same scene or location in the game) and that doesn't take to long to get there, please share the details. If you have a saved game file in such place, that would be helpful too.

— Reply to this email directly, view it on GitHub https://github.com/IGCIT/Intel-GPU-Community-Issue-Tracker-IGCIT/issues/737#issuecomment-2004968652, or unsubscribe https://github.com/notifications/unsubscribe-auth/AKSFELB2ZUXPIG7VO4XURWLYY5H6NAVCNFSM6AAAAABEUWG23GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDAMBUHE3DQNRVGI . You are receiving this because you were mentioned.Message ID: <IGCIT/Intel-GPU-Community-Issue-Tracker-IGCIT/issues/737/2004968652@ github.com>

Felipe-Intel commented 3 months ago

Hi @bleujei following up with this. Just wanted to tell you to try with our latest driver available, 101.5379 as of today, 3/25. You can find it here

freak2fast4u commented 2 months ago

FWIW, the only game I have in common with OP's list is FF7R, and it's smooth as butter with freesync enabled in my case on 5379 drivers (7800X3D, A770 16GB). No audio issues over here in any other of my games. There's a few frame pacing issues with the 60fps frame limiter in-game, though I can't conclude it's a driver issue at all, it could be a game issue for all I know. I didn't test other recent drivers with this game, since I played it last over 6 months ago. I just used this issue as an excuse to play through FF7R/Intermission and it went fine :)

@bleujei :

bleujei commented 2 months ago

Latest drivers installed on everything, I'm running the Msi b650m-a pro wifi motherboard. My audio issues stopped in FF7R after I forced windows to stop using my 7600x as the video driver, not sure why it defaulted to that, but that's the only one I managed to fix like that. I also experience this issue the most, when using HDMI, my audio stutters when using Bluetooth headphones, but I've deduced that's likely windows screwing with the bluetooth drivers, after disabling and re-enabling them, my bluetooth audio works fine, still have issues with HDMI, can't speak on Display port, don't have a set up that allows for it yet. Sorry if I'm not being mpre helpful or clear about things, haven't built a pc since amd was running vega still, and I get lost in my work easily.

On Mon, Apr 1, 2024, 12:44 PM freak2fast4u @.***> wrote:

FWIW, the only game I have in common with OP's list is FF7R, and it's smooth as butter with freesync enabled in my case on 5379 drivers (7800X3D, A770 16GB). No audio issues over here in any other of my games. There's a few frame pacing issues with the 60fps frame limiter in-game, though I can't conclude it's a driver issue at all, it could be a game issue for all I know. I didn't test other recent drivers with this game, since I played it last over 6 months ago. I just used this issue as an excuse to play through FF7R/Intermission and it went fine :)

@bleujei https://github.com/bleujei :

  • is game mode enabled in windows ? (it should be enabled imho)
  • did you make sure to disable windows game dvr ? At least if you're not using it ...
  • What's your motherboard model ?
  • Have you installed the latest chipset and audio drivers and bios ?
  • Have you tried disabling the iGPU ? I needed to do this for some games that switch to AMD graphics even if it's an iGPU. You wouldn't necessarily notice since Windows will silently pass the graphics through the PCI-E bus to where your display is connected (on your Intel Arc card).
  • Are you using the motherboard jack audio output, or the HDMI/DisplayPort audio out via your display ?
  • If you're using HDMI or DP out, which one is it and what's your screen model ?
  • Please try posting the ssu report again, it's a simple text file. If it doesn't work, zipping the file will do the trick. There's some useful info in there for the Intel engineers.

— Reply to this email directly, view it on GitHub https://github.com/IGCIT/Intel-GPU-Community-Issue-Tracker-IGCIT/issues/737#issuecomment-2030133973, or unsubscribe https://github.com/notifications/unsubscribe-auth/AKSFELD6K4654GLK2VRTN5TY3GFIRAVCNFSM6AAAAABEUWG23GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDAMZQGEZTGOJXGM . You are receiving this because you were mentioned.Message ID: <IGCIT/Intel-GPU-Community-Issue-Tracker-IGCIT/issues/737/2030133973@ github.com>

Felipe-Intel commented 2 months ago

Hi @bleujei I played God of War (13400+A750, 16GB RAM, Win10, driver 5382) and I haven't experienced stuttering or audio timing issues. This was a freshly installed win10 22h2 with no updates, needed for other test. Then I proceeded to install all the updates Windows recommended until the OS was up-to-date, tested the game again and had no issues either. Aside from disabling the AMD iGPU (are you doing it in the BIOS?), have you tried (or could you try) with another cable and/or monitor? I'm assuming you are seeing this issue with a straight connection between your Arc card and your monitor. If this is not the case, please share the exact details of your setup. On the other hand, if you find the problem is with your monitor, please share the make and model and in the meantime I'd recommend to contact its manufacturer customer support to report this issue.

Finally, you can try verifying your Windows system files since you are seeing the problem with multiple games. BTW, are you seeing this issue with a media player, streaming service via app (twitch, discord) or in the browser (youtube, disney+, etc)??

bleujei commented 2 months ago

I only experience this with games, not videos, shows, movies or music, all of that works flawlessly. I don't have another monitor that I can test this with, all I got is hdmi. I have the a750 connected directly to a 60hz 4k HDR Phillips TV through HDMI, not positive on the exact model, I'll double check. Windows is completely up to date. Also forgot to mention I am running 32gbs of 6000mhz ddr5 ram with the previously mentioned specs. The IGPU is disabled from the Bios. Rebar is on, from the bios. It's exhausting how much I've checked things lmao. I'm gonna keep trying to figure it out though. I'm rooting for Intel in this GPU race.

On Wed, Apr 3, 2024, 2:37 PM Felipe @.***> wrote:

Hi @bleujei https://github.com/bleujei I played God of War (13400+A750, 16GB RAM, Win10, driver 5382) and I haven't experienced stuttering or audio timing issues. This was a freshly installed win10 22h2 with no updates, needed for other test. Then I proceeded to install all the updates Windows recommended until the OS was up-to-date, tested the game again and had no issues either. Aside from disabling the AMD iGPU (are you doing it in the BIOS?), have you tried (or could you try) with another cable and/or monitor? I'm assuming you are seeing this issue with a straight connection between your Arc card and your monitor. If this is not the case, please share the exact details of your setup. On the other hand, if you find the problem is with your monitor, please share the make and model and in the meantime I'd recommend to contact its manufacturer customer support to report this issue.

Finally, you can try verifying your Windows system files https://support.microsoft.com/en-gb/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e since you are seeing the problem with multiple games. BTW, are you seeing this issue with a media player, streaming service via app (twitch, discord) or in the browser (youtube, disney+, etc)??

— Reply to this email directly, view it on GitHub https://github.com/IGCIT/Intel-GPU-Community-Issue-Tracker-IGCIT/issues/737#issuecomment-2035326453, or unsubscribe https://github.com/notifications/unsubscribe-auth/AKSFELBNQTFSJUWUHI3TFR3Y3REAPAVCNFSM6AAAAABEUWG23GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDAMZVGMZDMNBVGM . You are receiving this because you were mentioned.Message ID: <IGCIT/Intel-GPU-Community-Issue-Tracker-IGCIT/issues/737/2035326453@ github.com>

Felipe-Intel commented 2 months ago

A few more suggestions: Try different HDMI cable(s). Not all cables are created equal. Test with VSync ON an OFF. If this doesn't work, I will need your help with some data and logs.

Felipe-Intel commented 2 months ago

Hi @bleujei Were you able to try the above recommendations? Unfortunately we don't have a similar panel and as mentioned before, I didn't experience any problem with the equipment I have available.

Felipe-Intel commented 2 months ago

Since we have not heard any feedback regarding our previous post, we will close this thread now. If you need further assistance, please create a new thread and refer to this one.