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IGCIT / Intel-GPU-Community-Issue-Tracker-IGCIT

IGCIT is a Community-driven issue tracker for Intel GPUs.
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OBS encoder error while streaming #747

Closed zrmdsxa closed 2 months ago

zrmdsxa commented 3 months ago

Checklist [README]

Application [Required]

OBS Studio 30.0.0

Processor / Processor Number [Required]

Ryzen 7600X

Graphic Card [Required]

Arc A750

GPU Driver Version [Required]

31.0.101.5330

Other GPU Driver version

No response

Rendering API [Required]

Windows Build Number [Required]

Other Windows build number

No response

Intel System Support Utility report

report.txt

Description and steps to reproduce [Required]

Start streaming and it may randomly occur. This time I was streaming Helldivers2 and the error occurred 29 minutes into the stream.

Previous: https://github.com/IGCIT/Intel-GPU-Community-Issue-Tracker-IGCIT/issues/282

image

Device / Platform

No response

Crash dumps [Required, if applicable]

No response

Application / Windows logs

2024-03-24 15-58-44.txt

rmorera-intel commented 3 months ago

@zrmdsxa I see you have been getting this error on random occasions with different games and yet replication hasn't been successful on other systems. Is this error also occurring when you record only (no streaming)? The reason I'm asking is because the app log shows connection errors ( "heart_beat_check_server_client_callback") right before the encoding error occurs - which perhaps leads to GPU time-out.

I checked OBS forums and other users have reported the same error before on other GPUs, and among some of the causes can be a faulty GPU. I'm leaning towards hardware since we haven't seen this reported by other Arc GPU users nor in our tests which seem to rule-out drivers. Can you swap the GPU? If this is an Intel Limited Edition (LE) you can contact Intel Customer Support directly to evaluate warranty options.

rmorera-intel commented 2 months ago

@zrmdsxa do you have the chance to test a different Arc GPU? if not please contact Intel Customer Support directly to check your warranty options - if your GPU is from a different vendor please contact them directly.

zrmdsxa commented 2 months ago

I contacted Intel support but they haven't responded yet. They were supposed to follow up today.

rmorera-intel commented 2 months ago

Thanks for the heads-up, you'll be contacted by Intel support soon. I'll close this one but if you need further help with the new GPU just add a new comment and we'll pick it from here.

zrmdsxa commented 2 months ago

@rmorera-intel Suppport did not follow up on April 1st like they said they would

rmorera-intel commented 2 months ago

Let me know the case number and I'll check it and make sure they get back to you ASAP.

zrmdsxa commented 2 months ago

@rmorera-intel Request# 06176289