Restarting the game, resetting its settings to default, reinstalling it completely, reinstalling the intel Arc drivers, reinstalling Windows 11 (full SSD wipe and fresh install) does not resolve the issue.
I have also tested this in other games, such as Metro Exodus, and Guild Wars 2 was the only one i found to be affected by this issue.
The issue does not seem impacted by any other graphics settings, Enabling the Vsync option immediately causing the issue to occur regardless of what other graphics settings are used.
While the issue occurs the game rendering will stutter, which is easy to observe while the player moves around the world.
Additionally note that this issue occurs both with Resize BAR and Above 4G decoding settings activated or deactivated.
Repro steps:
Launch Steam and start Guild Wars 2 on a PC using the Arc A380 GPU
Log into the game and activate the Intel Performance Telemetry Overlay
Enter the game world in any instance, city or open world location
Access the Guild Wars 2 Graphics Options menu
Activate the Vsync option
Observe that the GPU clock drops to 1000MHz and remains locked to that frequency
Deactivate the game's Vsync option
Observe that the GPU clock returns to normal boost behaviour
Checklist [README]
Game [Required]
Guild Wars 2
Game Platform [Required]
Other game platform
No response
Processor / Processor Number [Required]
AMD Ryzen 5 5500
Graphic Card [Required]
Arc A380
GPU Driver Version [Required]
31.0.101.5445
Other GPU Driver version
No response
Rendering API [Required]
Windows Build Number [Required]
Other Windows build number
No response
Intel System Support Utility report
igcit_ssu.txt
Description and steps to reproduce [Required]
The Arc A380 lowers its GPU clock speed to 1000MHz and keeps it limited to that frequency whenever Vsync is activated in Guild Wars 2. Disabling the Vsync option in-game allows the card to boost back to 2450 MHz, which appears to be its maximum factory set clock speed. The graphics card is https://www.asrock.com/Graphics-Card/Intel/Intel%20Arc%20A380%20Challenger%20ITX%206GB%20OC/index.asp
Restarting the game, resetting its settings to default, reinstalling it completely, reinstalling the intel Arc drivers, reinstalling Windows 11 (full SSD wipe and fresh install) does not resolve the issue.
I have also tested this in other games, such as Metro Exodus, and Guild Wars 2 was the only one i found to be affected by this issue. The issue does not seem impacted by any other graphics settings, Enabling the Vsync option immediately causing the issue to occur regardless of what other graphics settings are used.
While the issue occurs the game rendering will stutter, which is easy to observe while the player moves around the world.
Additionally note that this issue occurs both with Resize BAR and Above 4G decoding settings activated or deactivated.
Repro steps:
Game graphic quality [Required]
Game resolution [Required]
1920x1080
Game VSync [Required]
On
Game display mode [Required]
Detailed game settings [Required]
Device / Platform name
No response
Crash dumps [Required, if applicable]
No response
Save game
No response