Closed fedbwas closed 1 week ago
Ilya-intel
commented
1 month ago Hey @fedbwas , I'm currently working on it, as of now, simply disabling Panel Self Refresh in Intel Graphics Command Center (IGCC) is fixing this issue.
I'll let you know when the fix will be published.
fedbwas
commented
1 month ago sorry ilya but that didn't work!
i initialluy couldn't even see the system tab in my version of IGCC, so i uninstalled that and got a new one from the windows store
there i disabled panel self refresh
then i updated drivers - arc370 had no issues but Xe graphics, same thing happened
i would be well and truly stuck if this wasn't an x360 with a touch screen! I end up having to touch the screen then reset the driver with win+ctrl+shift+b step by step to rollback the driver in device manager.
and now, when i go back to IGCC, there's no disable panel self refresh option at all!
Ilya-intel
commented
1 month ago @fedbwas It works with external display, so it might help to install the driver. Worth trying following steps then:
fedbwas
commented
1 month ago Hi sorry i haven't done this yet because it was freezing right after install and i've had to travel. when i'm back i'll try again
fedbwas
commented
3 weeks ago so, currently i'm running 31.0.101.5445. but i see that 31.0.101.5522 is available. however, i see that this issue hasn't been resolved yet on a forum https://community.intel.com/t5/Graphics/Upgrading-Xe-drivers-causes-laptop-screen-to-freeze-HP-Spectre/td-p/1594494
i also had that issue with the webcam not working yesterday as well.
when i check the hp website, their driver version is 31.0.101.4146 Rev.A https://support.hp.com/gb-en/drivers/hp-spectre-x360-16-inch-2-in-1-laptop-pc-16-f2000/2101525780
that leads me to believe that HP aren't keeping up with the intel cadence of arc updates.
so now i'm reluctant to update to .5522. I would dearly like to get my webcam function back though. Any news on when this might be resolved?
Ilya-intel
commented
3 weeks ago @fedbwas The fix for this issue is not included in 5522 and 5534, but workaround of disabling PSR is still applicable.
For the web camera issue - I just tried, and it works for me, gfx driver doesn't do anything to other devices, so please try reinstalling webcam driver from hp website.
fedbwas
commented
3 weeks ago Lol it's frozen mid install again. I only got to this screen by ctrl shift windows b refresh and touching the screen. I know it's just the graphics because my music is playing fine. If this computer wasn't a touchscreen, I would be in trouble as I don't have an external device!
I can wait while it works and just graphics refresh and touchscreen to restart but this is v unnerving
fedbwas
commented
3 weeks ago Frozen screen on restart as well, going to have to find the panel screen refresh blindly
fedbwas
commented
3 weeks ago ok i got it! had to get IGCC from the windows store and then step by step get to the menu. i had PSR enabled for plugged in. works fine now. thanks!
Ilya-intel
commented
1 week ago @fedbwas Good news! The Fix is now included into the latest driver - 31.0.101.5590 Could you install it, then enable back PSR in the IGCC and confirm the fix?
fedbwas
commented
1 week ago it works!! thank you very much!!
Checklist [README]
Application [Required]
Windows
Processor / Processor Number [Required]
13th Gen Intel(R) Core(TM) i7-1360P 2.20 GHz
Graphic Card [Required]
Intel ARC A370M driver version 31.0.101.5186
GPU Driver Version [Required]
31.0.101.5445
Other GPU Driver version
currently using 31.0.101.5186
Rendering API [Required]
Windows Build Number [Required]
Other Windows build number
No response
Intel System Support Utility report
SSU report 1st May 24.txt
Description and steps to reproduce [Required]
update to 31.0.101.5445
Device / Platform
hp specture x360
Crash dumps [Required, if applicable]
No response
Application / Windows logs
No response