Starfield: card and game crash in intensive scenes

[akarnokd]

Checklist [README]

• [X] Device is not undervolted nor overclocked
• [X] Device is using the latest drivers
• [X] Game is not cracked, modded and use the latest patch

Game [Required]

Starfield

Game Platform [Required]

• [X] Steam
• [ ] Microsoft Store
• [ ] GOG Galaxy
• [ ] Ubisoft Connect
• [ ] Battle.net
• [ ] Epic Games
• [ ] Rockstar Games Launcher
• [ ] EA app
• [ ] Amazon Games app
• [ ] Other (please specify)

Other game platform

No response

Processor / Processor Number [Required]

i7 13700K

Graphic Card [Required]

Arc A770 LE

GPU Driver Version [Required]

31.0.101.5445

Other GPU Driver version

No response

Rendering API [Required]

• [ ] Vulkan
• [ ] OpenGL
• [X] DirectX12
• [ ] DirectX11
• [ ] DirectX10
• [ ] DirectX9

Windows Build Number [Required]

• [X] Windows 11 23H2
• [ ] Windows 11 22H2
• [ ] Windows 11 21H2
• [ ] Windows 10 22H2
• [ ] Windows 10 21H2
• [ ] Other (Please specify)

Other Windows build number

No response

Intel System Support Utility report

igcit_ssu.txt

Description and steps to reproduce [Required]

Entered the location from the save. After 2 minutes, my screen turned off and the game quit. I could still hear a podcast in the background so my computer wasn't completely shut down, only the card crashed.

Waited a minute, pressed Ctrl+Shift+Win+B and got a (visible) BSOD (Bugcheck 116 - TDR failure) in another minute.

Thank you for your continued support and I'm sorry with the many Starfield issues of mine as of late.

Game graphic quality [Required]

• [X] Low
• [ ] Medium
• [ ] High
• [ ] Ultra

Game resolution [Required]

1920x1080

Game VSync [Required]

On

Game display mode [Required]

• [ ] Fullscreen
• [ ] Windowed
• [X] Borderless Windowed

Detailed game settings [Required]

Device / Platform name

No response

Crash dumps [Required, if applicable]

GPU_CRASH__2024_5_5_12_29.zip

minidump_050524-5546-01.zip

Save game

Save10_DAED947E_4A6F65_051127_20240505104611_297_11_4.zip

[akarnokd]

Addendum.

• System was built fresh in February 2023 in its current form with brand new components.
• PSU is a Corsair RM750x (2021) Gold.
• Card is connected via 2 separate PCIe power cables.
• In the past 6 months, I never saw the card draw more than 175W in games, even though the limit is 190W and the utilization is at 100%, but often not producing 60fps during these times.
  • Only Starfield crashes with these parameters. Horizon Forbidden West runs fine with 170W almost always, on High, 45-60 fps, 130 hours.

[akarnokd]

As far as I can tell, this no longer crashes either with 5518 & 1.11.36. Power draw is 150W at 100% GPU utilization in this location with around 60 fps now.

Since the report, I have disabled hardware acceleration in Chrome, which could have been partially responsible for the card crashes. We'll see.